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Support Specialist I

ModMed Technologies India Private Lid

1 - 2 years

|

1 - 3 Lacs

Hyderabad Telangana India

Posted:15 hours ago| Platform: Foundit logo

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Skills Required

Client Satisfaction Client Support Customer Service

Work Mode

On-site

Job Type

Full Time

Job Description

Support Specialist I

Your Role:

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
Provide consistent, professional, and high-quality client support to our client base.
Establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to help resolve issues.
Replicate and document issues for further escalation.

Skills & Requirements:

Bachelors Degree, preferred
1-2 years of related experience in customer service or client-facing role
Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
Experience within a medical practice and/or EMR experience is preferred
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
Knowledge of bug tracking software such as Zen and Jira
Google suite experience, preferred
Excellent interpersonal, verbal, and written communication skills
Ability to effectively prioritize and manage time

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ModMed Technologies India Private Lid

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