Job Description: Responsibilities: Develop and optimize compliance reporting software, ensuring high performance, security, and maintainability. Collaborate closely with Product Owners to shape requirements, refine technical specifications, and assess feasibility. Contribute to architectural discussions, ensuring software solutions align with best practices and long-term system sustainability. Independently take ownership of projects, proactively identifying potential risks and driving solutions to completion. Mentor and support lower-level developers, providing code reviews, sharing best practices, and offering guidance when needed. Drive debugging and performance optimization efforts, identifying and resolving bottlenecks in applications and databases. Ensure compliance with coding standards, security protocols, and documentation best practices. Work closely with QA, other engineers, and operations to support smooth releases and system stability. Knowledge, Skills & Abilities: Required: Advanced debugging and performance optimization skills, with the ability to analyze complex system issues and improve efficiency. Strong architectural and design understanding, ensuring scalability, security, and maintainability. Ability to translate business needs into technical solutions, assisting Product Owners in refining requirements and identifying the best approaches. Proficiency in Microsoft SQL Server, including query optimization and Mongo (No SQL database) Deep expertise in .NET technologies, including .NET Core, C# and SaaS application development. Expertise in designing, consuming, and integrating APIs and web services, including RESTful and SOAP APIs. Extensive experience with source control best practices in collaborative development environments (preferably Git). Ability to mentor and guide junior developers, providing technical support and promoting best practices. Self-motivated and capable of working independently, taking responsibility for projects and ensuring successful outcomes. Experience deploying and managing applications in AWS, including knowledge of AWS services, architecture, and best practices. Preferred: In-depth understanding of data interchange formats, such as ANSI X12, CSV, HL7, JSON, and XML. Experience with front-end technologies, including CSS, JavaScript, jQuery, React. Proven experience in Agile/Scrum environments, actively contributing to process improvements and sprint success. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Proficiency in HL7 FHIR and healthcare data integration. Understanding of healthcare compliance regulations and reporting standards. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Responsibilities: Investigate and resolve complex denial issues. Analyze denial trends to identify areas for process improvement. Initiate and lead payer calls for escalated denial inquiries, follow-up and disputes. Develop and implement strategies to reduce denial rates and improve reimbursement. Collaborate with internal stakeholders to address root causes of denials. Mentor Level 1 is associate with advanced AR/Denial management techniques. Prepare and submit appeals for denied claims as needed. Maintain comprehensive documentation of denial activities and outcomes. Requirements: Associate degree in healthcare administration or related field (preferred). Minimum of 2 years of experience in AR/Denial management or revenue cycle management. Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Leadership skills and ability to work independently. Attention to detail and accuracy in data analysis and reporting. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: About Role: Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Responsibilities: Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Oversee day to day activities of a sprinting team, sprint planning and release milestone planning and performance management Actively contribute to the technical delivery alongside leading the development team Works alongside other peers (PO, Scrum Master, IT, QA) to deliver high-quality bi-weekly sprint as well as scheduled releases on time Develop a high bar for software quality by establishing and ensuring implementation of best practices Work with Engineering leaders and actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, pipeline promotion, documentation, testing, implementation, and support Ensure that team members embrace Qualifacts’ core values and culture and can quickly contribute to corporate goals Ensure clear and objective communication of sprint goals, responsibilities, and timelines between all stakeholders Work with Engineering leaders and ensure timely resolution of troubleshooting, debugging, and issue isolation to provide the best possible end user experience Ensure compliance with internal design, coding, and documentation standards Coach and mentor team members throughout the sprint and release cycles Work with engineering leaders to monitor and measure established KPIs like team productivity, goals achievement and overall effectiveness Design efficient data organization and access including SQL queries Other duties as assigned Qualifications: Bachelor's degree required (computer science, information systems, business administration or other industry-related curriculum) 3+ years’ experience leading a software development team (10+ members) in an Agile environment 10+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services 3+ years experience designing and supporting interoperability and integration between providers, public health agencies, payers, or patients using international information exchange standards (e.g. HL7, IHE), specifications and integration broker platforms. 3+ years experience facilitating and leading detailed HL7 v2, HL7 CDA and FHIR interface mapping discussions with engineers and other agile development team members Skills: Languages: C#, .NET / .NET Core, JavaScript, SQL Frameworks: MVC, .NET Entity Framework Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud: AWS (or equivalent cloud frameworks) Comprehensive understanding of On-Prem and Cloud-hosted, scalable SaaS systems Hands-on with coding Experience: Experience with serverless architectures (e.g., AWS Lambda, Event Bridge, API Gateway) Experience developing RESTful APIs (or equivalent) Experience with version control software (Azure DevOps, Git, GitHub) Strong understanding of software design patterns and secure coding practices Experience with Scrum/Agile development methodologies and release process Capable of delivering on multiple competing priorities with little supervision Excellent verbal and written communication skills Client focused, Self-learner and problem solver Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Knowledge, Skills, and Abilities of the Software Engineer Technical Lead Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership This position, based at Vadodara, Gujarat, requires work from office. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Knowledge/Application Developing Knowledge: Seeks less guidance; comfortable analyzing facts and making decisions but keeps supervisor informed and involved as appropriate; Adherence to Ticket Productivity goals and SLA/SLO requirements; Resolve moderate to high complexity/priority requests with consistent quality. Clearly understands customer business needs and formulates accurate resolutions in addressing the customer need and proactively assists teammates with request resolutions. Developing knowledge in other domain areas. Begins working within additional service offerings (Live Chat, ESS, Phone Line) and participating in NRR-based projects (LOE/SOW). Breakdown of tasks per type (nomenclature dependent on ticketing solution): Low complexity/priority tasks: 25% Moderate/High complexity/priority tasks: 75% Seeks less guidance; Resolve moderate to high complexity/priority requests with consistent quality Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; optimizing software performance Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner. Provide training and consultation Develop knowledge in other domain areas. Begins working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers; Ability to ask probing questions based on effective listening. Creates a positive team environment with motivation and energy. Gains and maintains the trust and confidence of team members by demonstrating integrity, accountability, and flexibility. Proactively assists teammates with request resolutions. On time and prepared for meetings. Make advanced arrangements when they are not available. Owns and delivers on commitments. Minimum Degree/Years of Experience Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 2 year of related experience Location: -Vadodara, Work from Office only Timings-US/Night Shift. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Responsibilities for Support Specialist II Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicate (verbal, listening, and written) with team, leadership, and customers Create a positive team environment with motivation and energy Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility Resolve moderate to high complexity/priority requests with consistent quality Qualifications of Support Specialist II Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree 2 years of related experience Knowledge, Skills, and Abilities of Support Specialist II Ability to ask probing questions based on effective listening Is on time and prepared for meetings; can make advanced arrangements when they are not available Is able to own and deliver on commitments Location: -Vadodara, Gujarat-Work from Office only. Timings: -US/Night Shift Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Responsibilities for the Staff Software Engineer Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Participate in the design and development of complex web-based EHR systems. Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. Qualifications of the Staff Software Engineer Bachelor's degree required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services Technical Skills of the Staff Software Engineer Languages: .NET, C#, JavaScript, SQL Frameworks: MVC, .NET Entity Framework, Angular (or equivalent frontend frameworks) Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud : AWS (or equivalent cloud frameworks) Cloud-hosted, scalable SaaS systems Experience with serverless architectures (e.g. AWS Lambda, Event Bridge, API Gateway) Experience providing software troubleshooting and enhancements to existing system and applications. Experience developing RESTful APIs (or equivalent) Experience with Agile methodologies Source control management, preferably git Secure coding practices Knowledge, Skills, and Abilities of the Staff Software Engineer Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Knowledge/Application Developing Knowledge: You will make informed decisions with guidance from your manager, supervisor, and senior staff, and know when to seek assistance for escalation. You will meet productivity goals and adhere to SLA/SLO requirements while resolving low to moderate complexity requests with consistent quality. Understanding customer business needs is essential, and you will collaborate with management and senior staff to formulate effective resolutions. Task Management: You will be responsible for handling low and moderate complexity tasks effectively. Duties/Responsibilities: Provide technical support to Clinical Implementation Specialists (CIS), Billing Implementation Specialists (BIS), and customers by configuring requested tasks within the system. This includes setting up requested tools and delivering client training. Conduct research, address inquiries, troubleshoot issues, and enhance software performance through various tasks. Deliver exceptional customer service by providing timely, concise, and accurate responses, while proactively managing customer issues and handling requests in a professional, positive manner. Resolve low to moderate complexity requests with a focus on quality. Communicate effectively (verbal, listening, and written) with team members, leadership, and customers. Foster a collaborative team environment, engaging others with critical thinking and a positive attitude. Build a reputation for reliability by consistently upholding commitments. Minimum Qualifications: A Bachelor's degree is preferred; however, a High School diploma with relevant EHR/software customer service or behavioral health agency experience may substitute for the undergraduate degree. At least 1 year of experience with EHR software, or a recent graduate is also welcome to apply. Exceptional written and verbal communication skills in English. Proficient in Microsoft Office Suite. Quick to acquire and adapt to new skills. Strong attention to detail and follow – through skills Strong organization and time management skills. Proficient typing skills. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Job Description Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Support Specialist II Knowledge/Application Developing Knowledge; Appropriately makes decisions after receiving some assistance from manager, supervisor, and senior staff and seeks guidance on what to escalate; Meets Ticket Productivity goals and adherence to SLA/SLO requirements; Resolve low to moderate complexity/priority requests with consistent quality. Clarifies and understands customer business needs and works with manager, supervisor, and senior staff to formulate accurate resolutions to address customer needs. Breakdown of tasks per type (nomenclature dependent on ticketing solution) •Low complexity/priority tasks: 50% • Moderate complexity/priority tasks: 50% Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; and optimizing software performance through Cases, Live Chat, and Phone Support. Provide outstanding customer Service, including timely, concise, and accurate responses, and proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner Resolve low to moderate complexity/priority requests with consistent quality Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers Maintains a collaborative presence within the team and engages others with critical thinking and positivity. Building a reputation of dependability by upholding commitments. Minimum Degree/Years of Experience Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 1 year of related experience. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As a Data Automation Specialist at Qualifacts, you will be responsible for developing and maintaining automation scripts to fetch data from various web portals. You will utilize tools like Selenium, Beautiful Soup, or similar technologies to extract the required information efficiently. Your role will involve processing and cleaning the extracted data using Python libraries such as pandas to ensure its accuracy and relevancy. Additionally, you will be tasked with exporting the processed data to Excel with appropriate formatting using libraries like openpyxl. Collaboration with stakeholders is a key aspect of this position, as you will work closely with them to understand data requirements and ensure that the automation aligns with business needs. Your ability to troubleshoot and resolve any issues related to data extraction and automation processes will be crucial for the success of the projects. It is essential to stay updated with the latest trends and best practices in web scraping and data automation to enhance the efficiency and effectiveness of the processes. Qualifacts is an equal opportunity employer that values diversity and is dedicated to fostering an inclusive environment for all employees. Join us in our commitment to creating a workplace where everyone feels welcome and supported.,
Job Description: Senior Accountant I, Revenue Summary of Senior Accountant I, Revenue The Senior Accountant I, Revenue will support all aspects of the revenue cycle within the organization. This position has specific responsibility in ensuring billing is timely and accurately products. This position will assist with customer-related questions and issues concerning billings as well as review and prepare month-end entries. The ideal candidate will have the ability to work with and analyze large volumes of data, as they will be responsible for customer invoicing. The role will participate in month end close and reporting. The ideal candidate works well through ambiguity, thrives in a fast-paced and changing environment, and possesses excellent leadership and communication skills. Duties and Responsibilities Review formatted data for invoicing. Generate invoices for all service types and frequencies. QA invoicing prior to finalization. Create revenue dashboards to analyze trends at the customer and product level. Process credit memos and reconcile customer accounts as appropriate. Reconcile deferred revenue schedules. Work collaboratively with contracts and other customer operations departments Work collaboratively with IT to ensure data accuracy (for data used to invoice) Identify anomalies in data trends and research discrepancies. Troubleshoot issues that may lead to errors. Assist with Training Staff Accountant Assist with collections and cash reporting Ad hoc projects Requirements Strong knowledge of customer contracts and invoicing process Strong understanding of accounting as it relates to revenue and related concepts. Strong knowledge of systems used during the invoicing process. Bachelor's degree in accounting, preferred. 5 years of accounting experience Responsibilities for the Sr Accountant Revenues, I Extract, manipulate and combine data from multiple systems, sources, and reports, analyze for unusual variances and potential rate errors and then upload into accounting software in order to generate detailed, accurate and timely customer billing invoices. Supports the Staff Accountant in answering customer questions on invoices. Support certain other accounting areas that are directly impacted by revenue, such as accounts receivable, sales tax payable, and collections. Analyze monthly third-party vendor invoices for usage & payment accuracy. If errors are found, must be able to solve errors and notify appropriate contact. Qualifications of the Senior Account I, Revenue Bachelor’s degree (Business, Accounting or Finance preferred) 5 years accounting experience Knowledge, Skills, and Abilities of the Senior Account I, Revenue Experience with Microsoft Office applications, and advanced skill with Microsoft Excel (pivot tables, Vlookups, etc.) Sage Intacct experience Salesforce experience Healthcare software experience Billing systems implementation experience a plus Must be able to think critically and complete analysis of data. Demonstrated ability to quickly learn and follow detailed processes and steps. Must be very organized and able to work effectively at a fast pace and stay focused despite distractions and/or interruptions. Self-motivated, strong work ethic, and reliable Ability to work flexible hours during peak times, good time-management skills. Solid listening, communication, and interpersonal skills with a strong customer service focus Excellent interpersonal and communication skills Excellent organizational skills and the ability to handle multiple, competing tasks simultaneously, work independently, and meet deadlines while maintaining a high standard of accuracy. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You will be responsible for developing your knowledge and skills by analyzing facts, making decisions independently, while keeping your supervisor informed as needed. It is important to adhere to Ticket Productivity goals and SLA/SLO requirements, resolving moderate to high complexity requests with consistent quality. You must have a clear understanding of customer business needs and provide accurate resolutions, as well as assist teammates proactively. Your duties will include providing technical support to customers through Cases, Live Chat, and Phone Support, troubleshooting problems, and optimizing software performance. Deliver outstanding customer service by responding timely, accurately, and proactively managing customer issues professionally. You will also be involved in training, consultation, and developing knowledge in various domain areas. Effective communication with the team, leadership, and customers is crucial, including asking probing questions based on active listening. Creating a positive team environment, demonstrating integrity, accountability, and flexibility, and assisting teammates with request resolutions are key aspects of this role. You are expected to attend meetings on time and prepared, make arrangements in advance if unavailable, and fulfill commitments consistently. The minimum requirements for this position include a Bachelor's degree or relevant experience in EHR/Software customer service or behavioral health agency equivalent to a High School diploma with at least 2 years of related experience. Please note that this position is located in Vadodara, Gujarat, and requires working in the US/Night shift. Qualifacts is an equal opportunity employer, promoting diversity and fostering an inclusive environment for all employees.,
You will be responsible for leading and mentoring a diverse team of full-stack developers in an Agile/Scrum environment. Your role will involve overseeing daily team activities, such as sprint planning, release milestones, and performance management. It will be essential to foster a culture of continuous learning and professional growth within the team. Collaboration with product owners, architects, and stakeholders to define and prioritize product features and enhancements will be a key aspect of your job. Working closely with US-based teams to align development efforts with the overall company strategy and vision will also be part of your responsibilities. You will drive the software development process from planning and design to deployment and maintenance. Ensuring adherence to best practices, coding standards, and quality guidelines will be crucial. Developing robust, scalable, and maintainable software solutions will be a core focus. Monitoring project progress and providing regular updates to senior management and stakeholders will be important. Tracking and improving team productivity, KPIs, and goal achievements will also be part of your role. You will lead discussions and design implementations of HL7 interfaces and integration standards (HL7 v2, HL7 CDA, and FHIR). Developing RESTful APIs and supporting cloud-hosted SaaS solutions will be essential. Troubleshooting and resolving complex software and integration issues will also be part of your technical expertise. Qualifications: - Education: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. - Experience: 10+ years of experience in software development, including expertise in Microsoft technologies (C#, .NET Framework, .NET Core). Proven experience leading large development teams (15+ members) in an Agile/Scrum environment. Extensive expertise in web applications, end-user applications, and backend services. 3+ years of experience in interoperability standards (HL7, IHE) and integration broker platforms. Technical Skills: - Programming and Frameworks: Microsoft technologies such as C#, .NET, .NET Core, MVC, Entity Framework, SQL Server. Web development skills in Reactjs, JavaScript, jQuery, CSS 3.0. Knowledge of microservices and serverless architectures. - Cloud and Infrastructure: Familiarity with AWS Cloud services, including Lambda, Event Bridge, and API Gateway. Knowledge of tools like New Relic and SSRS. - Database Management: Proficiency in SQL Server and MongoDB (or other NoSQL databases). - Development Practices: Experience with Agile/Scrum methodologies, version control (Azure DevOps, Git), and secure coding practices. Key Attributes: - Leadership and Mentorship: Passionate about coaching and developing team members to reach their full potential. - Collaboration and Communication: Strong interpersonal and communication skills to work effectively across teams and time zones. - Problem-Solving: Excellent analytical and decision-making abilities to resolve complex technical issues. - Customer Focus: Commitment to delivering exceptional end-user experiences. Qualifacts is an equal opportunity employer and celebrates diversity. The company is committed to creating an inclusive environment for all employees.,
Job Description: Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You will be responsible for developing your knowledge and skills in providing technical support to customers. This involves analyzing facts, making decisions, and resolving moderate to high complexity requests with consistent quality. It is important to keep your supervisor informed and involved as necessary. You will also need to adhere to Ticket Productivity goals and SLA/SLO requirements. In addition to providing technical support, you will focus on delivering outstanding customer service by responding to customer inquiries, troubleshooting problems, and optimizing software performance through various channels such as Cases, Live Chat, and Phone Support. You will be expected to handle all customer requests in a professional, positive, and dignified manner while ensuring timely and accurate responses. Furthermore, you will be involved in providing training and consultation to customers, developing knowledge in other domain areas, and participating in additional service offerings and projects. Effective communication skills, both verbal and written, are essential for interacting with team members, leadership, and customers. You should be able to ask probing questions based on effective listening and create a positive team environment with motivation and energy. A Bachelor's degree is preferred for this role, but relevant EHR/Software customer service or behavioral health agency experience may substitute for an undergraduate degree. A minimum of 2 years of related experience is required for this position. Please note that this position is based in Vadodara, Gujarat, and requires working from the office during US/Night Shift hours. Qualifacts is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees.,
As a Technical Lead at Qualifacts, your primary responsibilities will involve participating in the design and development of technical solutions for complex web-based EHR systems. You will oversee the day-to-day activities of a sprinting team, including sprint planning, release milestone planning, and performance management. Writing fast, efficient, and high-quality code to deliver value to customers is crucial, with a strong emphasis on thorough testing to ensure minimal bugs. Building and guiding a strong team is essential, providing coaching, mentorship, and accountability to ensure each team member embraces Qualifacts" core values and culture. Your role will involve bringing new ideas, solutions, and feedback to the team, as well as assisting in architecting scalable and high-performance solutions while adhering to best practices in software design and coding standards. Collaboration with Engineering leaders to drive the development life cycle from requirements analysis to implementation and support is key. You will be responsible for ensuring the engineering team understands business requirements based on artifacts delivered by Business Analysts and Solutions Architects. Troubleshooting software applications and providing technical support to achieve development objectives will also be part of your responsibilities. Additionally, you will work closely with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participation in Agile/Scrum methodologies, staying updated on emerging technologies and industry trends, and contributing to the continuous improvement of the development process are integral aspects of this role. In terms of qualifications, you should possess a Bachelor's degree or equivalent in computer science, information systems, business administration, or a related field. With 10+ years of experience as a full stack developer and 2+ years leading a software development team in an Agile environment, strong leadership skills and a customer-focused mindset are essential. Demonstrated success in coaching, mentoring, and supervisory responsibilities, along with a keen sense of priority and urgency, are required. Technical skills including experience with ES6, React, Angular, or similar technologies, strong computer science fundamentals, and a background in software development are necessary. Understanding of test-driven development, a great work ethic, and motivation to learn and improve are key attributes. Experience with Django, OpenAI, LLMs, and web networking is considered a plus. At Qualifacts, we are an equal opportunity employer dedicated to celebrating diversity and fostering an inclusive environment for all employees. If you are passionate about engineering best practices, self-driven, and accountable, we encourage you to join our team and contribute to our mission of delivering high-quality technical solutions to our customers.,
Job Description: Contracts Processor Responsibilities for the Contracts Processor Process all Service Change Forms, Statements of Work, Amendments, and additional contract documents for Qualifacts Systems' three platforms within Salesforce, customer folders, and master file templates. QA work daily through Salesforce report/dashboard to ensure all contracts signed are processed. Maintain Customer contract folders to ensure the naming convention is aligned and all contracts are saved Vendor Contracts – save to vendor file upon completion announcement. Validate Customer contracting data and usage counts with Salesforce, Acumatica, and third-party vendor sites. Provide Customer detailed supporting documentation to internal teams (e.g. copy of contract, usage report for InSync platform) Responsible for creating templates for internal teams for New Logos and Renewals for other analysts. Complete other duties and ad-hoc analysis as assigned Cross-train to serve as backup for other functions within the group undefined Requirements of the Contracts Processor Bachelor’s Degree and/or related work experience 1-2 years previous related experience Knowledge, Skills, and Abilities Ability to work in a fast-paced environment and meet SLA deadlines. Detail and process-oriented with an accuracy focus Proficiency in MS Excel and Word Comfortable working in enterprise software, in this case Salesforce.com Good communication skills and ability to partner with several different stakeholders ranging from Service departments to IT Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Description: Contracts Processor Responsibilities for the Contracts Processor Process all Service Change Forms, Statements of Work, Amendments, and additional contract documents for Qualifacts Systems' three platforms within Salesforce, customer folders, and master file templates. QA work daily through Salesforce report/dashboard to ensure all contracts signed are processed. Maintain Customer contract folders to ensure the naming convention is aligned and all contracts are saved Vendor Contracts – save to vendor file upon completion announcement. Validate Customer contracting data and usage counts with Salesforce, Acumatica, and third-party vendor sites. Provide Customer detailed supporting documentation to internal teams (e.g. copy of contract, usage report for InSync platform) Responsible for creating templates for internal teams for New Logos and Renewals for other analysts. Complete other duties and ad-hoc analysis as assigned Cross-train to serve as backup for other functions within the group undefined Requirements of the Contracts Processor Bachelor’s Degree and/or related work experience 1-2 years previous related experience Knowledge, Skills, and Abilities Ability to work in a fast-paced environment and meet SLA deadlines. Detail and process-oriented with an accuracy focus Proficiency in MS Excel and Word Comfortable working in enterprise software, in this case Salesforce.com Good communication skills and ability to partner with several different stakeholders ranging from Service departments to IT Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.