Job Description: Responsibilities: Develop and optimize compliance reporting software, ensuring high performance, security, and maintainability. Collaborate closely with Product Owners to shape requirements, refine technical specifications, and assess feasibility. Contribute to architectural discussions, ensuring software solutions align with best practices and long-term system sustainability. Independently take ownership of projects, proactively identifying potential risks and driving solutions to completion. Mentor and support lower-level developers, providing code reviews, sharing best practices, and offering guidance when needed. Drive debugging and performance optimization efforts, identifying and resolving bottlenecks in applications and databases. Ensure compliance with coding standards, security protocols, and documentation best practices. Work closely with QA, other engineers, and operations to support smooth releases and system stability. Knowledge, Skills & Abilities: Required: Advanced debugging and performance optimization skills, with the ability to analyze complex system issues and improve efficiency. Strong architectural and design understanding, ensuring scalability, security, and maintainability. Ability to translate business needs into technical solutions, assisting Product Owners in refining requirements and identifying the best approaches. Proficiency in Microsoft SQL Server, including query optimization and Mongo (No SQL database) Deep expertise in .NET technologies, including .NET Core, C# and SaaS application development. Expertise in designing, consuming, and integrating APIs and web services, including RESTful and SOAP APIs. Extensive experience with source control best practices in collaborative development environments (preferably Git). Ability to mentor and guide junior developers, providing technical support and promoting best practices. Self-motivated and capable of working independently, taking responsibility for projects and ensuring successful outcomes. Experience deploying and managing applications in AWS, including knowledge of AWS services, architecture, and best practices. Preferred: In-depth understanding of data interchange formats, such as ANSI X12, CSV, HL7, JSON, and XML. Experience with front-end technologies, including CSS, JavaScript, jQuery, React. Proven experience in Agile/Scrum environments, actively contributing to process improvements and sprint success. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Proficiency in HL7 FHIR and healthcare data integration. Understanding of healthcare compliance regulations and reporting standards. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Responsibilities: Investigate and resolve complex denial issues. Analyze denial trends to identify areas for process improvement. Initiate and lead payer calls for escalated denial inquiries, follow-up and disputes. Develop and implement strategies to reduce denial rates and improve reimbursement. Collaborate with internal stakeholders to address root causes of denials. Mentor Level 1 is associate with advanced AR/Denial management techniques. Prepare and submit appeals for denied claims as needed. Maintain comprehensive documentation of denial activities and outcomes. Requirements: Associate degree in healthcare administration or related field (preferred). Minimum of 2 years of experience in AR/Denial management or revenue cycle management. Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Leadership skills and ability to work independently. Attention to detail and accuracy in data analysis and reporting. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: About Role: Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Responsibilities: Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Oversee day to day activities of a sprinting team, sprint planning and release milestone planning and performance management Actively contribute to the technical delivery alongside leading the development team Works alongside other peers (PO, Scrum Master, IT, QA) to deliver high-quality bi-weekly sprint as well as scheduled releases on time Develop a high bar for software quality by establishing and ensuring implementation of best practices Work with Engineering leaders and actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, pipeline promotion, documentation, testing, implementation, and support Ensure that team members embrace Qualifacts’ core values and culture and can quickly contribute to corporate goals Ensure clear and objective communication of sprint goals, responsibilities, and timelines between all stakeholders Work with Engineering leaders and ensure timely resolution of troubleshooting, debugging, and issue isolation to provide the best possible end user experience Ensure compliance with internal design, coding, and documentation standards Coach and mentor team members throughout the sprint and release cycles Work with engineering leaders to monitor and measure established KPIs like team productivity, goals achievement and overall effectiveness Design efficient data organization and access including SQL queries Other duties as assigned Qualifications: Bachelor's degree required (computer science, information systems, business administration or other industry-related curriculum) 3+ years’ experience leading a software development team (10+ members) in an Agile environment 10+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services 3+ years experience designing and supporting interoperability and integration between providers, public health agencies, payers, or patients using international information exchange standards (e.g. HL7, IHE), specifications and integration broker platforms. 3+ years experience facilitating and leading detailed HL7 v2, HL7 CDA and FHIR interface mapping discussions with engineers and other agile development team members Skills: Languages: C#, .NET / .NET Core, JavaScript, SQL Frameworks: MVC, .NET Entity Framework Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud: AWS (or equivalent cloud frameworks) Comprehensive understanding of On-Prem and Cloud-hosted, scalable SaaS systems Hands-on with coding Experience: Experience with serverless architectures (e.g., AWS Lambda, Event Bridge, API Gateway) Experience developing RESTful APIs (or equivalent) Experience with version control software (Azure DevOps, Git, GitHub) Strong understanding of software design patterns and secure coding practices Experience with Scrum/Agile development methodologies and release process Capable of delivering on multiple competing priorities with little supervision Excellent verbal and written communication skills Client focused, Self-learner and problem solver Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Knowledge, Skills, and Abilities of the Software Engineer Technical Lead Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership This position, based at Vadodara, Gujarat, requires work from office. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Knowledge/Application Developing Knowledge: Seeks less guidance; comfortable analyzing facts and making decisions but keeps supervisor informed and involved as appropriate; Adherence to Ticket Productivity goals and SLA/SLO requirements; Resolve moderate to high complexity/priority requests with consistent quality. Clearly understands customer business needs and formulates accurate resolutions in addressing the customer need and proactively assists teammates with request resolutions. Developing knowledge in other domain areas. Begins working within additional service offerings (Live Chat, ESS, Phone Line) and participating in NRR-based projects (LOE/SOW). Breakdown of tasks per type (nomenclature dependent on ticketing solution): Low complexity/priority tasks: 25% Moderate/High complexity/priority tasks: 75% Seeks less guidance; Resolve moderate to high complexity/priority requests with consistent quality Duties/Responsibilities: Provide technical support to Customers by researching and answering questions; troubleshooting problems; optimizing software performance Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a professional, positive, and dignified manner. Provide training and consultation Develop knowledge in other domain areas. Begins working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicates (Verbal, Listening, and Written) with team, leadership, and customers; Ability to ask probing questions based on effective listening. Creates a positive team environment with motivation and energy. Gains and maintains the trust and confidence of team members by demonstrating integrity, accountability, and flexibility. Proactively assists teammates with request resolutions. On time and prepared for meetings. Make advanced arrangements when they are not available. Owns and delivers on commitments. Minimum Degree/Years of Experience Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree 2 year of related experience Location: -Vadodara, Work from Office only Timings-US/Night Shift. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Responsibilities: Develop and implement compliance reporting software solutions for all EHR platforms, ensuring they meet stakeholder needs. Work closely with Product Owners to refine requirements, clarify acceptance criteria, and ensure deliverables align with business goals. Actively participate in Agile team activities, including backlog grooming, sprint planning, retrospectives, reviews, and daily stand-ups. Collaborate with QA engineers to define testing strategies, validate functionality, and maintain high-quality standards. Partner with peers to deliver high-quality bi-weekly sprints and scheduled releases on time. Ensure compliance with internal coding, documentation, and security standards. Analyze complex requirements to gain a thorough understanding, provide estimates, validate and clarify gaps, assess feasibility and risks, maintain transparent communication, and create technical documentation. Write clean, efficient, and maintainable code in alignment with architecture specifications. Work closely with development, QA, and operations teams to ensure successful product rollouts. Knowledge, Skills, and Abilities: Required: Exceptional written and verbal communication skills, with the ability to convey technical concepts effectively to both technical and non-technical stakeholders. Proficiency in Microsoft SQL Server and other relational databases, including advanced script writing and query optimization. Strong problem-solving and debugging skills, with the ability to analyze and resolve complex technical issues. Demonstrated ability for self-directed learning and adapting to new technologies quickly. Knowledge of best practices for secure data handling and transmission. Experience in developing SaaS applications using Microsoft technologies, including .NET Framework, .NET Core, and C#. Proficiency in source control management, preferably with Git. Preferred: Understanding of various data interchange formats, such as ANSI X12, CSV, JSON, and XML. Understanding of non-relational database like MongoDB. Basic knowledge of front-end technologies, including CSS, JavaScript, jQuery, and React. Hands-on experience in AWS. Experience working within an Agile/Scrum development environment and participating in Agile ceremonies. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Experience consuming and integrating APIs and web services, including RESTful and SOAP APIs. Understanding of healthcare compliance regulations and reporting standards. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Responsibilities for Support Specialist II Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner Provide training and consultation Develop knowledge in other domain areas Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) Effectively communicate (verbal, listening, and written) with team, leadership, and customers Create a positive team environment with motivation and energy Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility Resolve moderate to high complexity/priority requests with consistent quality Qualifications of Support Specialist II Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree 2 years of related experience Knowledge, Skills, and Abilities of Support Specialist II Ability to ask probing questions based on effective listening Is on time and prepared for meetings; can make advanced arrangements when they are not available Is able to own and deliver on commitments Location: -Vadodara, Gujarat-Work from Office only. Timings: -US/Night Shift Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Responsibilities for the Staff Software Engineer Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Participate in the design and development of complex web-based EHR systems. Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. Qualifications of the Staff Software Engineer Bachelor's degree required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services Technical Skills of the Staff Software Engineer Languages: .NET, C#, JavaScript, SQL Frameworks: MVC, .NET Entity Framework, Angular (or equivalent frontend frameworks) Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud : AWS (or equivalent cloud frameworks) Cloud-hosted, scalable SaaS systems Experience with serverless architectures (e.g. AWS Lambda, Event Bridge, API Gateway) Experience providing software troubleshooting and enhancements to existing system and applications. Experience developing RESTful APIs (or equivalent) Experience with Agile methodologies Source control management, preferably git Secure coding practices Knowledge, Skills, and Abilities of the Staff Software Engineer Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.