Who we are: The Director AR position is to ramp up the AR Operations at MMI. It is important to seamlessly transition the AR work from Global Partners and improve the outcome continuously through best practices, Automation and people management. A strong AR Team at all levels is to be hired so that Quality and productivity of the operations match to the best in class standards. PRIMARY DUTIES/RESPONSIBILITIES: List the primary duties/responsibilities in order of importance (from most to least) Include the percentage of time spent or required for each activity For each primary duty or responsibility, describe how it is accomplished List the duties that account for more than 5 percent of time or are critical to the successful performance of the job The duties and responsibilities should clearly describe why the job is different from other jobs in the same family in terms of complexity of the work performed or the character of the work Build and execute a strategy to ensure Front end processes are well defined in a way so that Claims are paid by payers in full and wherever possible, AR balances can be avoided Claims with balances are being worked within the expected time frame . Teams are designed in a way so that despite any spikes, backlog is maintained in permissible limits. AR operations are planned based on DDIE ( Discover- Design- Implement- Execute) basis at a practice level Bring ownership to Practice AR and work with relevant Teams to ensure that AR at practice level is resolved timely wherever possible Practice KPIs are being monitored very closely to have a practice level focus 25% Continuously improve the Quality and productivity of the deliverables by identifying the automation opportunities which can be implemented inside and out of the PM. Drive the initiatives to plan and implement the CHANGE through improved workflows, decision trees, tech updates. 15% Will work closely with other Modmed Teams across geographies to develop world class practices. Collaboration and coordination within the AR Teams and other Modmed Teams is key to having a successful AR model. 10% Participate and contribute in Client Escalation discussions to improve retention for issues where a focused plan at Client level to be implemented. 5% Work with Quality and Training Team to ensure AR Teams are equipped with the required knowledge at a vertical and practice level . Director of AR will ensure that Teams are focused. 10% Director of AR will ensure that Teams are always meeting the expected Quality standards through focused audits and Quality Awareness programs. 10% Ensure that the best available workforce is timely hired which is compatible to the Modmed requirements from knowledge and cultural aspects. They will drive the hiring while working closely with the TA Teams so that capacity ramp up is executed as planned. 15% They will maintain high employee satisfaction while building strong relationships with Teams at all levels to make sure that employee attrition is always controlled with10% ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .

As Senior Onboarding Specialist on our global Learning & Development (L&D) team, youll play a critical role in shaping the new hire experience for Modernizers in our Hyderabad office. You will orchestrate a seamless and engaging onboarding journey for ModMed India, responsible for leading live instructor-led onboarding, assigning on-demand eLearning, and providing ongoing new hire support. If youre a highly organized, detail-oriented professional passionate about creating impactful onboarding experiences, we encourage you to apply. Key Responsibilities: Facilitation and New Hire Communication: Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office. Coordinate and manage communication with new hires, setting expectations for their first week. Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively. Drive new hire check-ins up to 12 months after onboarding. Content Design and Content Ownership: Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist. Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture. Onboarding Program Management : Coordinate and manage the onboarding schedule. Coordinate SMEs and guest speakers for all onboarding sessions. Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses. Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning. Keep People Leaders updated on onboarding content and new hire onboarding schedules. Monitor and identify areas for improvement and implement changes as needed. Qualifications: Bachelors degree in Communications, Human Resources, Organizational Development, or related field. Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development. Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet. Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo. Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond. Strong understanding of adult learning principles and modern instructional design methodologies. Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus. Excellent project management, organizational, and communication skills are a must-have. Preferred Skills: Experience with global teams and cross-cultural collaboration. Certification in HR or Talent Development (e.g., SHRM, ATD). ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind

Who we are: The role of Knowledge Management Specialist Level 1 (KMS1) is to assist the Knowledge Services Department by providing support to our client base regarding our learning platforms. Essential Duties and Responsibilities: Provide consistent, professional, and high-quality client support to our client base through an online support queue Communicate and collaborate across teams and departments to help resolve issues. Become proficient on the Knowledge Services learning platforms (ModMed U and ModMed Communities) to provide both client and internal support. Performs administrative duties in support of Knowledge Services projects and initiatives. Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed s visual brand identity. Opportunities to support the creation of video and written educational content. Experience and Skills Requirements: Entry level position; associates degree preferred. Excellent spelling, grammar, and punctuation Moderate to high technical aptitude Excellent communication and interpersonal skills, both written and verbal. Ability to manage multiple tasks and prioritize as needed. Motivation to provide exceptional customer service. Expertise in evaluating, troubleshooting, and following up on customer issues. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. .

Who we are: ModMed is hiring a driven Employee Relations Manager to join our India People Team. Employee Relations Manager will be responsible for managing local employee relations, including processes and procedures, to drive positive impacts on our workplace culture. The role will partner with the local People Team, US based Employee Relations Partner, Legal, Benefits, and Compliance teams to develop employee relations strategy, policy and practice. They will also ensure cross-functional investigations and any disciplinary processes are addressed promptly and impartially and in line with company values and applicable laws. Essential Duties and Responsibilities Partner in the design, implementation, and management of strategies and continuous improvement to employee relations framework and deliverables, including policies, procedures, and training. Manage and conduct local workplace investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and violations of policies . Partner with local POSH committee as appropriate for any claims related to sexual harassment. Provide guidance and support to local People Team, People Business Partners and leaders in resolving conflicts and performance issues, recommending appropriate corrective actions, including disciplinary measures when necessary. Partner with the Legal team (external and internal) to navigate sensitive employee issues and investigations and provide support to the Legal and Litigation teams as needed, and represent the company before authorities when required Prepare comprehensive investigation reports with findings to include evaluation of any process gaps or practices that create legal risk in order to mitigate organizational liability. Maintain and protect accurate, confidential records regarding investigations. Collect , perform analysis of employment-related data such as turnover rates, exit interview data , and employee feedback to identify trends and areas of improvement. Create a proactive employee engagement model that improves risk mitigation through escalation standards, feedback expectations and ongoing training. Partner with Training Development to provide training and educational programs to employees and management on HR policies, procedures and compliance matters. Continually monitor and maintain company policies and procedures while anticipating change, providing critical and timely input regarding consequences and implications of local law and best practices to all internal stakeholders. Research employee policy trends and practices at global and local levels and help align with legal requirements, our ModMed strategies, philosophies, and programs. Manage local policies, including creation and approval obtainment . Partner on appropriate communication plan and document storag e. Experience and Skills Requirements 8+ years of Employee Relations experience conducting investigations in India - with strong understanding of local cultural norms. Graduate (Bachelor s Degree) in Business Management with specialization in HR, preferable to have Post Graduate or Law Degree. Thorough understanding and application of internal and external HR principles, concepts, practices, and standards related to workplace harassment investigations . Ability to protect confidentiality and personal privacy while handling sensitive documents and records. Able to handle confidential information in a professional manner. Experience demonstrating effective consultation and influencing skills. Ability to build trust-based relationships at all levels. Successful experience with constructive confrontation, conflict resolution, and analysis (problem assessment, solution generation). Exceptional written and verbal communication skills. Ability to build strong working relationships across all levels of the organization, and ability to objectively coach cross-functional partners through complex issues. Ability to competently analyze and synthesize documents and data to make objective findings. ModMed Benefits Highlight: At ModMed, we believe it s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: India Meals Snacks: Enjoy complimentary office lunches dinners on select days and healthy snacks delivered to your desk, Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, Allowances: Annual wellness allowance to support your well-being and productivity, Earned, casual, and sick leaves to maintain a healthy work-life balance, Bereavement leave for difficult times and extended medical leave options, Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. . Please check senders email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website .