523 Customer Services Jobs

As a Senior Team Lead for Master Data Management (MDM) in our Shared Services department, you will be responsible for leading a team of professionals in managing and improving our company's data assets. You will play a strategic role in ensuring data is accurate, complete, and reliable, and that it is used effectively across the organization.

he Muthoot Finance Ltd. is currently seeking Graduate candidates for its INTERNSHIP PROGRAM across various branches in West Bengal. Eligibility Criteria :- Candidates must have graduated after the year 2020 in BCom, BBA, BA, BSc, or BCA streams. BTech, BE, Distance, and Open Degree graduates are not eligible. Good communication skill in local language. Willingness to learn & grow in the financial services industry. Ability to work in a team-oriented environment. Proactive attitude with a keen interest in building a career in relationship management. Internship Details :- The internship period will be for six months. This is a fixed hours training program as per duty hours of the company. A monthly stipend of Rs. 10,000/- will be provided. Upon successful completion of the internship, the intern will be awarded a completion certificate. On availability of vacancy, based upon performance and conduct, interns may be considered for permanent employment as per hiring policy. Key Responsibilities :- Assist in daily branch customer services & operational activities. Support branch team in handling customer queries and resolving issues. Participate in lead generation, client acquisition and retention activities. Help execute marketing and promotional activities within branch. Learn and assist in maintaining client relationships by providing personalized services. Handle data entry, followup calls and prepare reports for the branch. Gain hands-on experience in financial products, services and customer relationship management.

Branch Internship Trainee Associate Will be Trained is a training program at Muthoot Branches on job Training of both practical and theoretical knowledge provided throughout the Internship. Roles and Responsibilities Handling Walk-ins Enquiries and Supporting Customers at Branch for KYC and Documentation up keeping Customer services and Orientation In-house Cross sell of canvas of products (Only inside Branch) Interest collection calling and informing need updated on callings to Existing Customers and Few Backend work at Branch Prospecting and identifying new leads and pitching to the clients. Providing client service to existing customers.They are required to manage all aspects of customer relationships

Internship Trainee Associate Will be Trained is a Govt training program at Muthoot Branches on job Training of both practical & theoretical knowledge provided throughout the Internship. Handling Walk-ins Enquiries & Supporting Customers at Branch for KYC & Documentation up keeping Customer services & Orientation In-house Cross sell of canvas of products Interest collection calling & Informing need updated on callings to Existing Customers & Few Backend work at Branch Prospectingand identifying new leads and pitching to the clients. Providing client service to existing customers. They are required to manage all aspects of customer relationships

1. Handling walkins enquires & supporting customers at branch for KYC & Documentation up keeping. 2. Customer Services & Orientation 3. In - House cross sell of canvas of products (only inside branch ) 4. Interest collection calling & informing need updated on calling to existing customers & Few backend work at branch 5. Prospecting and identifying New leads and pitching to the clients provinding service to existing customers & They are required to manage all aspects of customers releationship 6. Win back calling.

Responsibilities: Branch operational activities Handling customer inquiries and providing solutions Explaining gold loan schemes and interest rates to customers Gold verification for loan disbursement Cash handling Documentation Cross-selling financial products Promotional activities Customer follow-up calls Achieving branch targets Eligibility Criteria: Minimum Qualification: Bachelor's degree in any stream (BA/BCom/BSc/BBA/BCA) through regular study only B.Tech/BE/Distance/Open University degrees are not eligible Fresh graduates and experienced candidates are welcome to apply Must be fluent in the local language and familiar with the local area Basic computer knowledge is essential Age limit: Up to 28 years

Muthoot Finance Ltd. is seeking motivated graduates to join our team in various branches within the Karnal Region (Haryana, Dehradun, Haridwar). We have openings for both: JR. RELATIONSHIP EXECUTIVE (JRE): For Male candidates. CUSTOMER CARE EXECUTIVE (CCE): For Female candidates. Responsibilities: Branch operational activities Handling customer inquiries and providing solutions Explaining gold loan schemes and interest rates to customers Gold verification for loan disbursement Cash handling Documentation Cross-selling financial products Promotional activities Customer follow-up calls Achieving branch targets Eligibility Criteria: Minimum Qualification: Bachelor's degree in any stream (BA/BCom/BSc/BBA/BCA) through regular study only B.Tech/BE/Distance/Open University degrees are not eligible Fresh graduates and experienced candidates are welcome to apply Must be fluent in the local language and familiar with the local area Basic computer knowledge is essential Age limit: Up to 28 years

The candidates shall be inducted as Intern for the period of first six months. Review and assessment will be conducted every three months during internship program. If the Intern found suitable, will be promoted to JRE. Job Role during Internship 1.KYC & Documentation up keeping. 2.Customer Services & Orientation. 3.In-house canvas of products. 4.Daily follow-up to customers on Interest Payments. 5.Winback calling. Note Only for Graduates & Freshers

Branch Internship Trainee Associate Will be Trained is a training program at Muthoot Branches on job Training of both practical and theoretical knowledge provided throughout the Internship. Roles and Responsibilities Handling Walk-ins Enquiries and Supporting Customers at Branch for KYC and Documentation up keeping Customer services and Orientation Backend job kyc verification Interest collection calling and informing need updated on callings to Existing Customers and Few Backend work at Branch Prospecting and identifying new leads and pitching to the clients. Providing client service to existing customers.They are required to manage all aspects of customer relationships

Role & responsibilities Job Overview We are seeking a dedicated and motivated Collection Intern to join our team. As an intern, you will gain hands-on experience in the collections process, working alongside experienced professionals to manage and resolve overdue accounts. The position offers great learning opportunities with minimal fieldwork involvement. After 6 months, your role will transition to a higher responsibility with an increase in compensation. Key Responsibilities Assist in managing overdue accounts and customer collections Communicate with customers via phone, email, or other channels to remind them of outstanding payments Support the collections team in maintaining accurate records of all customer interactions Collaborate with internal teams to resolve customer disputes and payment issues Prepare and send customer account statements and reminders Assist in negotiating repayment terms with customers Assist in reporting and tracking overdue accounts and collection efforts Ensure compliance with company policies and legal guidelines related to collections Provide regular updates and feedback to the supervisor Requirements Bachelors degree in any stream (preferably Commerce/Business/Finance-related) Strong communication skills (written and verbal) Basic knowledge of MS Office (Excel, Word, Outlook) Detail-oriented, organized, and able to handle multiple tasks A proactive and team-oriented approach to work Ability to handle sensitive customer interactions professionally Freshers are welcome, prior experience in collections or finance is a plus

Responsibilities and Duties :- * Branch operational activities * Handling customers and solving their queries * Explaining GL schemes, interest rates, etc. to customers * Gold checking for loan disbursement * Cash handling * Documentation * Cross-selling of other financial products * Promotional activities * Customer follow-up calls * Branch target achievements Eligibility Criteria :- Minimum Graduate (BA/BCom/BSc/BBA) Qualified No BTech/BE/BCA/Distance/Open University Degree Freshers or experienced candidates are both eligible Fluency in the local language Candidate should be from the local area Computer knowledge is mandatory Age up to 28 years

Spes Manning Solutions is actively seeking dedicated and customer-focused individuals to join our team as a Customer Service Representative . This is a great opportunity for professionals who are passionate about delivering exceptional support. We are looking for individuals who can handle both voice and chat inquiries, providing prompt and professional service to our international clients. Key Responsibilities Deliver excellent customer support via both voice and chat platforms. Resolve customer queries promptly and professionally. Ensure a high standard of service to enhance client satisfaction. Maintain clear communication and a positive attitude in every interaction. Who We're Looking For For Experienced Candidates: Prior experience in international voice processes . Strong verbal and written communication skills . For Freshers: Good communication skills are a must. A strong willingness to learn and grow in the customer service industry. Qualifications & Requirements Qualification: Undergraduate or Graduate . Work Schedule: Comfortable with a 5-day work week and 2 rotational days off . Important Note: Candidates should not have a career gap of more than 6 months in the last 2 years. Why Join Us Competitive salary , based on your experience. Complimentary two-way cab service for your commute. In-depth training and excellent growth opportunities . Interested in Joining To apply for this position, please call or WhatsApp your resume to: HR Mangesh Phone: +91 9225755444 Email: [HIDDEN TEXT]

You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Insurance Operations Have led medium to large scale operations set up with strong exposure to digital operations, well versed with retail and institutional business operations. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 15+ years of total experience with at least 5+ years of medium management experience and leading team as well

You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Insurance Operations Have led medium to large scale operations set up with strong exposure to digital operations, well versed with retail and institutional business operations. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 15+ years of total experience with at least 5+ years of medium management experience and leading team as well

You could be the right candidate if you Have a bachelor s degree from a recognized institute Have deep functional understanding of Insurance Operations Have led medium to large scale operations set up with strong exposure to digital operations, well versed with retail and institutional business operations. Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer and Distributor delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team s contribution output while thinking wing to wing across the organization; to solve for the customer. Have 15+ years of total experience with at least 5+ years of medium management experience and leading team as well

you could be the right candidate if you have Adegree inmedicine (MBBS/MD) Proven experienceindelivering health outcomes for consumers atscale. 8-10years ofexperience inhealth & wellness,digital healthcareorhealth insurance Minimum 3 years of clinical experience and3-5 years of corporate experience inthehealthcare or insurance sector Managed teams with people from Medical and Non-Medical backgrounds Strong clinical knowledge and clinical decision-makingskills. Expert inclinical diagnosis, preventive care, condition management and patient education. Proventrack recordand hands-onexperience in developing ormanaginghealthcare systems (EHR, CRM,Health appetc.) Proventrack recordof managing health insurance data models while managing or integrating with data lakes. A passion fordriving preventive curative health care driven by innovative technology solutions. This could be the gig for you if you Have built best-in-class processes fromscratch. Are passionate aboutleveragingdigital tools to transform customerexperience. Are passionate about consumerbehaviourand culture; enjoy spending time with customers to understand what theyreally need. Have an attentive ear to listen tonew ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization.

you could be the right candidate if you have Adegree inmedicine (MBBS/MD) Proven experienceindelivering health outcomes for consumers atscale. 8-10years ofexperience inhealth & wellness,digital healthcareorhealth insurance Minimum 3 years of clinical experience and3-5 years of corporate experience inthehealthcare or insurance sector Managed teams with people from Medical and Non-Medical backgrounds Strong clinical knowledge and clinical decision-makingskills. Expert inclinical diagnosis, preventive care, condition management and patient education. Proventrack recordand hands-onexperience in developing ormanaginghealthcare systems (EHR, CRM,Health appetc.) Proventrack recordof managing health insurance data models while managing or integrating with data lakes. A passion fordriving preventive curative health care driven by innovative technology solutions. This could be the gig for you if you Have built best-in-class processes fromscratch. Are passionate aboutleveragingdigital tools to transform customerexperience. Are passionate about consumerbehaviourand culture; enjoy spending time with customers to understand what theyreally need. Have an attentive ear to listen tonew ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your team s contribution output while thinking wing-to-wing across the organization.

As a global leader in assurance, tax, transaction, and advisory services, EY is dedicated to hiring and nurturing passionate individuals to contribute towards creating a better working world. The culture at EY is centered around providing comprehensive training, ample opportunities, and the freedom to unleash your creativity. EY values not just your current capabilities but also your potential for growth and development. Your career at EY is what you make of it, with limitless possibilities for advancement. Throughout your journey, EY is committed to offering motivating and fulfilling experiences to aid you in becoming the best version of yourself professionally. The position available is for a Project Analyst in the Workforce Advisory team in Gurgaon. Your responsibilities will include ensuring technical excellence, delivering exceptional customer service, and handling international B2B customer interactions. To qualify for this role, you should hold a graduate degree and possess outstanding communication skills. The ideal candidate will have 0-2 years of relevant experience and demonstrate the ability to work collaboratively across various client departments while adhering to commercial and legal requirements. Problem-solving skills, along with the capability to offer practical solutions, are essential. EY seeks individuals who are agile, inquisitive, mindful, and able to maintain a positive outlook, all while being adaptable and innovative in their approach. EY, with a vast clientele exceeding 200,000 globally and 33,000 individuals in India, is renowned as a top employer in the industry. The organization is dedicated to investing in the development and learning of its employees more than ever before. At EY, you will embark on a personalized Career Journey and have access to resources that will enhance your understanding of your roles, skills, and growth opportunities. EY is deeply committed to fostering an inclusive work environment that strikes a balance between delivering exceptional client service and supporting the career growth and well-being of its employees. If you meet the aforementioned criteria and are ready to contribute to building a better working world, we encourage you to apply and be part of our team at EY.,

As an HR Specialist at Syneos Health, you will play a crucial role in providing guidance to employees and managers on Company policies and Local Employment Law. Your responsibilities will include supporting process improvements, maintaining employee files in compliance with regulations, and ensuring the protection of sensitive information. Collaborating with other HR functional areas, you will contribute to the successful execution of programs and projects. Your role will involve staying updated on HR best practices, employment laws, and emerging technologies to drive continuous improvement and compliance. Managing priorities effectively, you will interact with management for guidance when necessary. Your ability to create suitable templates, processes, and correspondence for various employment situations will be essential in this role. To succeed in this position, you should have at least 2 years of experience in HR Operations or Shared Services, a Bachelor's degree, and a strong understanding of HR policies and local employment laws. Proficiency in MS Excel, HRIS systems (preferably PeopleSoft), and strong organizational skills are required. Additionally, you should possess excellent verbal and written communication skills, customer service skills, and the ability to maintain confidentiality while building relationships to meet business requirements. At Syneos Health, we are dedicated to developing our employees, fostering a supportive and inclusive culture, and creating a diverse and collaborative workplace. Join us in our mission to accelerate customer success and make a difference in the biopharmaceutical industry. Learn more about Syneos Health at http://www.syneoshealth.com.,

You will be responsible for handling inventory control, data entry, dispatches, and all store-related functions. The ideal candidate should have a minimum of 3 years of experience and knowledge of Excel. The salary offered will range from 2.5 to 3.6 lakh per year CTC. This is an immediate requirement, and candidates staying in Greater Noida are preferred. Your responsibilities will include handling logistics operations, formulating plans for material procurement, supply chain management, inventory management, maintaining records of inward and outward materials, supervision, vendor development, and maintaining MIS reports. In addition, you will be involved in invoicing and shipping documentation. As a Store Officer, you will be expected to plan and manage logistics, warehouse, transportation, and customer services. The job type is full-time, with a day shift schedule. The ideal candidate should have a minimum of 3 years of experience in the FMCG industry and food manufacturing. The work location is in Greater Noida, Uttar Pradesh, and it is an in-person role. If you meet the requirements and are interested in this opportunity, please send all possible candidate details by tomorrow. Thank you.,

As a Team Leader for the Building Advisor & Services team, your primary responsibility will be to manage the teams providing services for Digital Building customers, Schneider Electric country teams, and service partners. This includes overseeing various services such as Building Advisor deployment, recurring services, and global quality assurance for deployments done by multiple hubs. The role is based in Bangalore with a hybrid working model. Your activities will involve stakeholder management across countries, category management, account teams, LOB, and external customers. Additionally, you will be responsible for team management to ensure that the team is motivated, trained, and equipped to effectively deliver services with adequate coverage. Tracking and driving continuous improvement in quality and efficiency through tools, processes, and training materials will also be part of your role. The main KPIs that you will be focused on include customer satisfaction (internal and external), meeting service, deployment, and internal KPIs such as on-time delivery, quality, efficiency, utilization, and cost recovery. Staff satisfaction, retention, and skill level improvement are also key metrics to monitor. Continuous improvement in all key areas of delivery is essential for success in this role. In terms of qualifications, you are required to have a Bachelor's or Master's degree in a related discipline such as Mechanical, Electrical, or Electronics. A Diploma or Degree in Management would be considered an added advantage. To excel in this role, you should have a proven track record in customer services, experience in leading large-scale building automation projects, and the ability to set and track KPIs while identifying opportunities for improvement. Strong communication skills, both verbal and written, especially in a global environment, are crucial. Experience in working with global customers and managing teams in multiple countries will be beneficial. Ideally, you should have 8 to 10 years of industry experience, with a minimum of 3 years as a people manager. Experience in implementing energy efficiency improvement projects will also be advantageous. This is a full-time role with the reference number 00933F.,

About this role: Wells Fargo is seeking a Due Diligence Coordinator. FCO performs screening and alert dispositioning for over match score of 84% & above of Wells Fargos customer relationships, as well all international and domestic wire transfers, global remittances, ACH, credit card/prepaid cards, trade finance, official checks and other payment products. The Consultant will perform screening to detect politically exposed persons (PEPs) & MRB holding accounts directly or indirectly through beneficial ownership. The role also entails Negative News screening for certain account/customer records. In this role, you will: Support Due Diligence group Seek ways to improve client onboarding process, on-going periodic client reviews and quality control activities Conduct complex comprehensive research or background investigations on transactions, individuals, entities, organizations or locations to identify and mitigate associated sanctions, financial crime, and reputational risks Receive direction from supervisor and escalate non-routine questions Interact with immediate team and Due Diligence area on wide range of information Engage with clients indirectly through relationship managers to support meeting policy and regulatory requirements Required Qualifications: 2+ years of Due Diligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Minimum 2 years Experience in Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption, or equivalent experience. Screens customers, prospects and/or transactions against various regulatory reporting lists and regionally based sanctions watch lists. Evaluates risks to determine permissibility under sanctions, regulations and/or BSA/AML regulations. Reviews transactions / profiles of high risk customers (e.g. casinos, MSBs, payment processors) to understand controls and activities. Escalates confirmed PEP matches. MRB, Negative News and other risks appropriately. Job Expectations: Conducts reviews of bank customers (individuals/entities), related parties (owners, board of directors, executives) and/or transactions that present a moderate degree of complexity and risk to determine appropriateness for Wells Fargo. Conducts comprehensive research and/or background investigations on individuals, entities, organizations or locations to identify and mitigate associated sanctions, credit, financial crime, and reputational risks and thoroughly documenting findings. Reviews & analyzes due diligence data from a variety of sources to determine overall risk. Ensures compliance with guidelines set forth in federal/state anti-money laundering laws and regulations including the Bank Secrecy Act and various sanctions regulations, and in accordance with policy/procedures set by the bank. Consults with peers, line of business managers & other external parties regarding due diligence findings. Shift time: Flexible Role: Banking Operations - Other Industry Type: IT Services & Consulting Department: BFSI,Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate

Black And White Business Solutions is seeking a highly skilled Senior Associate specializing in Property and Casualty Insurance/Claims . The ideal candidate will possess strong problem-solving and organizational skills, coupled with an exceptional commitment to customer service. This role is crucial for operating a variety of client systems, performing complex tasks, and proactively finding solutions to meet client needs in a dynamic environment. Must-Have Skills Problem-solving skills : Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently. Organizational skills : Ability to multi-task effectively , establish priorities, complete tasks/assignments in a timely manner, and strictly comply with process requirements. Exceptional commitment to customer service : A strong dedication to providing outstanding service and ensuring high levels of client satisfaction. Interpersonal Skills : Demonstrates solid relationship-building skills by being approachable, responsive, and proactive in interactions with colleagues and clients. Should demonstrate collaborative working : Ability to work effectively as part of a team, contributing to a cohesive and supportive environment. Communication : Communicates orally and in writing clearly, concisely, and professionally. No Mother Tongue Influence (MTI) , able to articulate thoughts clearly and effectively while on calls. Attitude : Exhibiting a positive mindset , maturity, and friendly behavior in all professional interactions. Flexibility : Should be flexible with shifts , particularly in adapting to US shift timings. Good to Have Skills Experience in International commercial insurance for Property and Casualty claims/insurance . Roles and Responsibilities Operates a variety of client systems and performs complex tasks and activities without supervision , strictly adhering to information security policies, procedures, and guidelines. Consistently meets and exceeds client performance standards , contributing to overall service excellence. Interacts with co-workers and supervisors to audit and troubleshoot issues, ensuring client needs are met in a timely and accurate manner. Takes initiative to find solutions and works effectively as a member of the team , contributing positively to group objectives. Develops and implements procedures to consistently meet quality, quantity, and timeliness standards in all operational activities. Composes clear, polite, and well-organized emails to communicate effectively with clients. Anticipates client needs proactively and takes initiative to address them. Coaches less-experienced staff in learning complex procedures and gaining essential insurance knowledge, fostering team growth. Analyzes the root cause of processing problems and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions. Qualification Any Graduate and Above CTC Range 4 LPA - 8 LPA (Lakhs Per Annum) Notice Period Immediate - 30 Days Contact: Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 / WhatsApp: 7892150019 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Job description What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. Highest Qualification Bachelor s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment

Job description What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for resolving the most difficult customer issues. Evaluates the quality of customer service associates calls from customers; provides feedback to reps on strengths and areas for improvement. Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction. Serves as an escalation point for resolving the most difficult customer issues. Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. Approves and implements streamlining opportunities and process improvements. Coordinates customer service activities with other internal functions. Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc. May serve as a backup to more senior customer service management in their absence. Other related duties assigned as needed. Highest Qualification Bachelor s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring Considerable knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment