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Fleet Coach

Ciel Hr

1.0 - 5.0 years

2 - 6 Lacs

Chandigarh, India

On-site

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones ...

Posted 1 month ago

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Exploring Customer Services Jobs in India

The customer services job market in India is thriving with numerous opportunities for job seekers. With the rise of various industries and the growing emphasis on customer experience, customer services roles have become essential for businesses to maintain positive customer relationships and drive growth.

Top Hiring Locations in India

Bangalore
Mumbai
Delhi
Pune
Hyderabad

Average Salary Range

The salary range for customer services professionals in India can vary based on experience and location. Entry-level positions may start around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the customer services field, a typical career path may progress from Customer Service Executive to Team Leader, then to Customer Service Manager, and finally to Customer Service Director. Continuous learning, skill development, and experience are key factors in advancing in this career.

Related Skills

In addition to customer service skills, professionals in this field may benefit from having skills such as communication, problem-solving, empathy, conflict resolution, and time management.

Interview Questions

How do you handle irate customers? (medium)
Can you give an example of a time when you went above and beyond for a customer? (basic)
How do you prioritize your tasks when dealing with multiple customer inquiries? (medium)
What strategies do you use to upsell products or services to customers? (advanced)
How do you handle a situation where you don't know the answer to a customer's question? (basic)
Describe a scenario where you successfully resolved a customer complaint. (medium)
How do you ensure customer satisfaction in every interaction? (basic)
Have you ever dealt with a difficult team member? How did you handle it? (medium)
What CRM software have you used in the past, and how comfortable are you with learning new systems? (basic)
How do you handle confidential information provided by customers? (medium)
Can you explain the importance of active listening in customer service? (basic)
How do you stay updated on product knowledge and company policies? (basic)
Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium)
What methods do you use to de-escalate a tense situation with a customer? (medium)
How do you handle a high volume of incoming customer calls or emails? (basic)
Have you ever implemented a process improvement in your previous role? If so, what was it and what was the outcome? (medium)
How do you handle a situation where a customer is not satisfied with the resolution provided? (advanced)
What motivates you to deliver excellent customer service consistently? (basic)
How do you handle repetitive tasks in customer service without getting burnt out? (medium)
Can you give an example of a time when you turned a dissatisfied customer into a loyal one? (advanced)
How do you handle cultural differences when interacting with international customers? (medium)
Describe a time when you had to handle multiple customer inquiries simultaneously. How did you manage it? (medium)
Have you ever received negative feedback from a customer? How did you address it? (medium)
How do you handle a situation where a customer is asking for a refund for a non-refundable product or service? (advanced)

Closing Remark

As you prepare for customer services jobs in India, remember to showcase your customer-centric skills, problem-solving abilities, and willingness to go the extra mile for customer satisfaction. With determination and preparation, you can confidently apply for roles and excel in the dynamic field of customer services. Best of luck in your job search!

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