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2.0 - 7.0 years

7 - 17 Lacs

bengaluru

Work from Office

About this role: Wells Fargo is seeking a... In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client co...

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5.0 - 8.0 years

5 - 9 Lacs

bengaluru

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 8.0 years

5 - 9 Lacs

mumbai

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 10.0 years

3 - 6 Lacs

mumbai

Work from Office

We are excited to announce a Mega Hiring Drive under the Step Up Leading Bank programme, focused on empowering returnee women professionals (6 months and above on any grounds) across the Mumbai location. As part of this initiative, we seek your support in identifying and lining up female candidates who are eager to restart their careers in the banking domain . We are specifically looking for women who have prior experience in the BFSI, Financial Services, or Banking sectors , and are now ready to re-enter the workforce with renewed enthusiasm. Hiring for below positions. SO-CASA/ SO-CA/ WealthRM/ Jr Wealth RmsRM/Virtual Relationship Manager/Associate Virtual Relationship Manager/Branch Servi...

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3.0 - 6.0 years

3 - 6 Lacs

nagpur, maharashtra, india

On-site

Oversee branch operations, including customer service, sales, and financial transactions. Ensure compliance with all applicable laws, regulations, and policies. Develop and maintain relationships with customers and other stakeholders. Identify and implement process improvements to increase efficiency and reduce cost.

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3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Clearance & Brokerage Operations team member at FedEx, your role involves completing defined processes and procedures to deadline with accuracy, completeness, and compliance with relevant standards. You will identify anomalies and utilize judgment to resolve issues, escalating to senior team members for complex matters. Key Responsibilities: - Execute Clearance & Brokerage Operations, Brokerage Admin Services, and Cage Handling tasks - Provide Clearance Customer Service and Export Controls support - Handle Clearance Regulatory and Inbound/Outbound Admin duties - Deliver exceptional Customer Services in accordance with company standards Qualifications Required: - Proficiency in Accuracy ...

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5.0 - 8.0 years

5 - 9 Lacs

mumbai

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 8.0 years

5 - 9 Lacs

pune

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 8.0 years

5 - 9 Lacs

gurugram

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 8.0 years

5 - 9 Lacs

bengaluru

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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5.0 - 8.0 years

5 - 9 Lacs

noida

Work from Office

Manage Infrastructure Operations, Support and Maintenance services Ensure adherence to all established guidelines and management practices for employees. Coordinate with various departments and perform integration of critical systems into infrastructure. Ensure timely closure of all Change requests. Monitor all activities related to Team responsibilities Ensure client satisfaction and provide optimal level of customer services for various departments. Maintain effective professional relationships with IT relationship managers. Maintain expert knowledge on all business procedures associate with assets and capacity. Monitor all functional resources required for growth and ensure appropriate wo...

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0.0 years

1 - 3 Lacs

bengaluru, karnataka, india

On-site

India's Leading Companies are looking for Freshers (2024-2025 passout) 1 . International Voice Proces Location- Mumbai Process- Banking, Collection, Technical Support, Telecom Salary up-to 2.4LPA to 3LPA 2. International Chat Process Location- Bangalore Process- Retail Store Salary up-to 3LPA What we offer: Competitive Compensation Cab, Cafeteria, Medical Facilities Growth Opportunity Great Incentives For More information contact: Rukhsar Bano- 989987505 || [HIDDEN TEXT] Pooja - 9911988774 || [HIDDEN TEXT] Suhani - 9911988552 || [HIDDEN TEXT] Note- You can forward this job post to your friends & colleagues who whish to apply.

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4.0 - 6.0 years

4 - 8 Lacs

chennai

Work from Office

Role & responsibilities : Achieve Service productivity & efficiency standards / bench mark by ensuring that the PhoneBankers consistently deliver across all - service efficiency parameters. • Meeting teams sales productivity & core product sales targets, thereby contributing to the Units sales and productivity achievement. Contribute towards meeting the cost: income target for the Unit. • Ensuring best-in-class customer experience by the team of agents / PhoneBankers, by ensuring seamless query resolution on calls, seamless transfer of escalations to PhoneBankers when required and effective handling of 2nd level escalations. • Ensuring adherence to Operations processes aimed at zero defect t...

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0.0 - 3.0 years

1 - 2 Lacs

mumbai

Work from Office

Key Responsibilities: Serve as the primary point of contact for customer queries via phone, email, or in-person interactions. Build and maintain strong, long-term client relationships by understanding their needs and providing timely solutions. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Collaborate with internal teams (sales, support, product, etc.) to ensure consistent and excellent service delivery. Assist in onboarding new customers and ensuring a smooth transition. Maintain accurate records of customer interactions and follow-ups using CRM tools. Gather customer feedback and share insights with the team to improve products, services, an...

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2.0 - 7.0 years

4 - 9 Lacs

bengaluru

Work from Office

Title Lobby Ambassador Business Unit Integrated Facilities Management Reporting to India Account Manager Overall Role The Workplace Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Duties & responsibilities What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and correspo...

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2.0 - 7.0 years

4 - 9 Lacs

surat

Work from Office

Title Lobby Ambassador Business Unit Integrated Facilities Management Reporting to India Account Manager Overall Role The Workplace Ambassador - Reception plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. Duties & responsibilities What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guest. Boost agility in the workplace by managing up-to-date visitor information. Handle internal & external calls and correspo...

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2.0 - 3.0 years

4 - 5 Lacs

navi mumbai

Work from Office

What this job involves: Key Skills Calendar Management, Travel Management, Meeting & Events coordination, Time & Expense Submission, Other Administrative Support Prepare a range of non-routine correspondence according to company guidelines Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable. Handle routine and non-routine logistics (e.g.: contact meeting participants and coordinate responses, compose meeting materials and follow-up correspondence with input and review by Executive). Coordinate work with third-party suppliers - both internal and external - to address support needs and issues on behalf of the executive Arrange confer...

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Senior Consultant specializing in SAP Customer Services (CS) and Sales & Distribution (SD), you will be responsible for demonstrating a deep understanding of various processes including Contract management, Pricing concepts, Order to Cash (OTC), Partner Determination, Text Management, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM). Your role involves developing system designs that align with high-level conceptual designs and are traceable to both functional and non-functional requirements within projects and enhancements. It will be crucial to ensure that the designs you produce adhere to the architectural roadmap and support the development, execution,...

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1.0 - 5.0 years

2 - 4 Lacs

bangalore/bengaluru

Work from Office

Openings For Banks and other Ecommerce companies Qualification: Any Graduate/ experience Candidate should be fluent in Kannada and English 6 Days working 1 Rotational Off immediate joining CTC upto 35000k If interested call Mitali 9454460486 Perks and benefits .

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0.0 - 1.0 years

1 - 2 Lacs

chennai

Work from Office

TNQTech is looking for an operations trainee to join our growing team of people working to redefine content and technology in the scholarly publishing landscape. As an operations trainee, you will interact with customers and ensure that deliverables meet customer expectations. You will work closely with data and will monitor schedules to ensure on-time deliveries. Responsibilities Work closely with managers to ensure deliverables are as per standards and customer expectations Collate, validate, and present data Manage and interact with customers via emails and calls Schedule, monitor, deliver, and track invoice files as per TAT Maintain and update trackers, follow up, monitor, and deliver th...

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0.0 - 3.0 years

1 - 2 Lacs

bharuch, valsad, chhota udaipur

Work from Office

Domestic Call Center Hiring for Vadodara English Speaking 16K to 20K Salary In Hand 12K to 15K Voice Process domestic Call Center Gorwa Road WhatsApp 9877009427 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile English & Hindi Speaking Must Rotational Shift 24*7 16k to 20k Salary In Hand 14k to 15k WhatsApp 9988767373 9877009427 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 3.0 years

2 - 3 Lacs

bhubaneswar, kolkata, mohali

Work from Office

International Call Center / Domestic bpo Hiring for MNC BPOS working In Shift 15K to 30K Fresher / Exp Both Can Apply Voice Process/Non Voice Als Call On WhatsApp cv 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Both English Must Rotational Shift Call On WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 3.0 years

2 - 3 Lacs

bhubaneswar, kolkata, mohali

Work from Office

International Call Center / Domestic bpo Hiring for MNC BPOS working In Shift 15K to 30K Fresher / Exp Both Can Apply Voice Process/Non Voice Also Call On WhatsApp cv 95178 21354 Register For Call Back https://callcenterjobs.anejabusinessgroup.com Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Both English Must Rotational Shift Call On WhatsApp 95178 21354 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 1.0 years

2 - 3 Lacs

bhubaneswar, kolkata, chandigarh

Work from Office

International Call Center / Domestic bpo Hiring working In Shifts 15K to 25K Fresher / Exp Both Can Apply Voice Process / Email / Chat Process Hiring WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Services for Call Center Fresher / Experience Both English Must Rotational Shift 24*7 3 LAC CTC WhatsApp 9988767373 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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0.0 - 5.0 years

2 - 4 Lacs

bhubaneswar, kolkata, mohali

Work from Office

International Call Center /Domestic bpo Hiring for MNC BPOS JOBS working In Shift 5 days Working 15K to 30K Fresher Voice Process/Chat Also WhatsApp cv 9988767373 9517183839 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Required Candidate profile Customer Care for Voice / Back Office Fresher / Experience Rotational Shift CTC 2.40 to 4 WhatsApp 9988767373 9517183839 Register For Call Back https://callcenterjobs.anejabusinessgroup.com/ Perks and benefits https://callcenterjobs.anejabusinessgroup.com/

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Exploring Customer Services Jobs in India

The customer services job market in India is thriving with numerous opportunities for job seekers. With the rise of various industries and the growing emphasis on customer experience, customer services roles have become essential for businesses to maintain positive customer relationships and drive growth.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The salary range for customer services professionals in India can vary based on experience and location. Entry-level positions may start around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

In the customer services field, a typical career path may progress from Customer Service Executive to Team Leader, then to Customer Service Manager, and finally to Customer Service Director. Continuous learning, skill development, and experience are key factors in advancing in this career.

Related Skills

In addition to customer service skills, professionals in this field may benefit from having skills such as communication, problem-solving, empathy, conflict resolution, and time management.

Interview Questions

  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (basic)
  • How do you prioritize your tasks when dealing with multiple customer inquiries? (medium)
  • What strategies do you use to upsell products or services to customers? (advanced)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a scenario where you successfully resolved a customer complaint. (medium)
  • How do you ensure customer satisfaction in every interaction? (basic)
  • Have you ever dealt with a difficult team member? How did you handle it? (medium)
  • What CRM software have you used in the past, and how comfortable are you with learning new systems? (basic)
  • How do you handle confidential information provided by customers? (medium)
  • Can you explain the importance of active listening in customer service? (basic)
  • How do you stay updated on product knowledge and company policies? (basic)
  • Describe a time when you had to collaborate with other departments to resolve a customer issue. (medium)
  • What methods do you use to de-escalate a tense situation with a customer? (medium)
  • How do you handle a high volume of incoming customer calls or emails? (basic)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and what was the outcome? (medium)
  • How do you handle a situation where a customer is not satisfied with the resolution provided? (advanced)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle repetitive tasks in customer service without getting burnt out? (medium)
  • Can you give an example of a time when you turned a dissatisfied customer into a loyal one? (advanced)
  • How do you handle cultural differences when interacting with international customers? (medium)
  • Describe a time when you had to handle multiple customer inquiries simultaneously. How did you manage it? (medium)
  • Have you ever received negative feedback from a customer? How did you address it? (medium)
  • How do you handle a situation where a customer is asking for a refund for a non-refundable product or service? (advanced)

Closing Remark

As you prepare for customer services jobs in India, remember to showcase your customer-centric skills, problem-solving abilities, and willingness to go the extra mile for customer satisfaction. With determination and preparation, you can confidently apply for roles and excel in the dynamic field of customer services. Best of luck in your job search!

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