4 - 8 years

3 - 8 Lacs

Posted:17 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Your Role:

  • Ensure professional and courteous customer support services.
  • Promote a productive and positive experience with customers to ensure high quality support.
  • Handle escalated customer service issues as needed.
  • Control costs by managing staffing levels, adjusting as volume dictates.
  • Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.
  • Administer motivational programs including incentives and contests to drive performance.
  • Work across departments in support of the organization.
  • Manage the activities of team members.
  • Conduct hiring, firing, performance appraisals, and pay reviews.

Skills Requirements:

  • Bachelors Degree, required
  • Six plus years of experience with at least one year of leadership responsibility.
  • Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.

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