Senior Executive.Customer Care

Aster Medcity is looking for Executive.Customer Care to join our dynamic team and embark on a rewarding career journey

• A Customer Care Executive is a professional who handles customer inquiries, concerns, and complaints in a timely and effective manner
• Their primary role is to ensure customer satisfaction by providing excellent service and support
• The job description of a Customer Care Executive may vary depending on the industry and company, but the following are common responsibilities and qualifications:Responsibilities :Responding to customer inquiries via phone, email, chat, or social media platforms
• Addressing customer complaints and resolving issues promptly and professionally
• Providing product or service information to customers
• Assisting customers with order placement, tracking, and delivery updates
• Handling billing and payment-related inquiries
• Offering troubleshooting assistance for technical issues
• Escalating complex or unresolved problems to the appropriate departments
• Maintaining accurate records of customer interactions and transactions
• Building and maintaining strong customer relationships
• Ensuring customer satisfaction by meeting or exceeding customer service standards
• Qualifications:Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Patience and empathy to handle challenging customer situations
• Ability to work well under pressure and meet deadlines
• Attention to detail and accuracy in documenting customer interactions
• Proficiency in using customer support software, CRM systems, and other relevant tools
• Good organizational skills and the ability to prioritize tasks effectively
• Ability to work independently as well as in a team
• Flexibility to adapt to changing customer needs and departmental requirements
• Previous experience in customer service or a related field may be preferred but is not always required