Managed Service Associate

MindTickle

1 - 4 years

1 - 4 Lacs

pune maharashtra india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

content migration project management mindtickle

Work Mode

On-site

Job Type

Full Time

Job Description

Develop and oversee learning programs on the Mindtickle platform.
Execute ad-hoc administrative tasks on the Mindtickle platform.
Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
Foster strong relationships with other service teams.
Ensure timely communication and updates to clients/internal teams throughout the project lifecycle.
Develop detailed process documents for each clients project.
Efficiently manage multiple projects simultaneously, adhering to SLAs.
Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
Communicate deliverables to clients/Internal team.
Foster a culture of innovation to optimize work efficiency.
Strong verbal and written communication skills.
Bachelor s or Master s degree (Preferably BCA, MCA, BE in IT)
Ability to thrive under tight deadlines and manage multiple projects concurrently.
Keen attention to detail and adeptness in comprehending problem statements.
Deep commitment to the accuracy of work and a strong focus on client satisfaction.
Team player capable of collaborating with cross-functional teams to solve business and technical challenges.
Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
Proficiency in Project Planning and Time Management.
Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
Familiarity with HTML

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