Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic, and professional manner. - Provide product information, troubleshooting tips, and solutions. 3. *Issue Resolution:* - Troubleshoot and resolve technical issues. - Follow up with customers to ensure issues are resolved. 4. *Documentation:* - Document customer interactions and feedback. - Update CRM or support software with customer information and issue resolution details. 5. *Performance Metrics:* - Meet chat response time, resolution rate, and customer satisfaction targets. Job Types: Full-time, Permanent, Fresher Pay: ₹18,044.99 - ₹34,368.76 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Work Location: In person
Key Responsibilities:Good understanding of the testing principles/methods/concepts and applying them regularly and consistently with a strong focus on better software quality. Provides inputs to team lead to come up with a test plan and helps in other project planning activities. Ability to author quality test cases using standard testing techniques. Knack of finding defects through exploratory testing. Passion/interest to learn the domain of the Application Under Test. Owns responsibility for challenged defects and test cases. Comfortable with defect tracking tools, appreciates test metrics, etc. Qualifications and Experience: 4 To 6 years Educational Qualification: Any Graduate, Postgraduate. Responsibilities & Skill Required: 3+ years of experience in developing, implementing, and maintaining software scripts, programs, and code to automate tasks and control systems. Develop and execute test plans to ensure that automated systems meet performance and safety standards. Validate the functionality of automation systems and make necessary adjustments. Ensure that automation systems adhere to relevant industry standards and safety regulations. Experience in developing automation strategies and designing automated systems that meet the specific requirements of the organization. Proficiency in programming languages, such as Java, C# for software development and automation scripting Develop and execute test plans to ensure that automated systems meet performance and safety standards. Validate the functionality of automation systems and make necessary adjustments. Provide ongoing maintenance and support for automated systems. Troubleshoot and resolve issues to minimize downtime. Ensure that automation systems adhere to relevant industry standards and safety regulations. Good-in-depth Experience in Java or C#, XPath, CSS, methods, and Test Metrics Good understanding of OOPs concepts Involvement in Selenium environment setup Candidate should have good experience with other automation frameworks. Strong experience in JIRA and Agile processes. Good to have experience in API automation and SQL knowledge. Strong communication, logical thinking, and analytical skills. Train and mentor junior automation engineers or team members in the use and maintenance of automation systems Good customer interaction. Strong communication, logical thinking, and analytical skills. Understanding of test automation frameworks and integrations with multiple tools.
Key Responsibilities: Engaging with prospects through Emails / LinkedIn and other channels to generate interest in QualiZeal's service offerings. Research, identify, and segment prospects based on company profiles and LinkedIn data Qualifying prospects based on their Industry / Revenue / Geography Adding new companies/contacts in the assigned territory leveraging appropriate tools (LinkedIn, ZoomInfo, and others) Maintaining a database of prospects with proper hygiene. Managing outreach campaigns with a focus on deliverables and outcomes. Follow up with prospects in a timely manner and set up meetings for sales folks to pitch to Timing is key Qualifications and Experience:5 to 10 years Educational Qualification: Any Graduate, Postgraduate. Skills Required: Minimum 3 years experience. Proven track record of exceeding targets. MBA in Marketing preferred Excellent written and communication skills Good understanding of professional standards in writing and formal communication in the NA markets Extensive experience in research tools like LinkedIn / ZoomInfo / Crunchbase etc. Ability to adapt quickly to changes (in markets, strategy, etc.)
Skills Required: Design, Develop and test: Development of RPA processes using any of the RPA tools, test the processes and deploy to production. Proven experience of 2+ years as an RPA Developer and implementing RPA solutions. Knowledge or experience in creating frameworks, modifying, and maintaining. In-depth knowledge and experience on RPA tools such as UiPath, Automation Anywhere, or Blue Prism(any 1 tool) Working with Orchestrator and Control Room, configuring machines, bots, and other areas is an added advantage. Experience on QA processes. Excellent problem-solving and analytical skills Strong communication skills Certification in one RPA tool (UiPath, Automation Anywhere, or Blue Prism) is mandatory.
Responsibilities & Skill Required:5+ years of experience in developing automation strategies and designing automated systems that meet the specific requirements of the organization. Experience in developing automation strategies and designing automated systems that meet the specific requirements of the organization. Proficiency in programming languages, such as Java, C# for software development and automation scripting Create and maintain automated scripts, software applications, and control algorithms to control and monitor automated equipment and processes. Develop and execute test plans to ensure that automated systems meet performance and safety standards. Validate the functionality of automation systems and make necessary adjustments. Provide ongoing maintenance and support for automated systems. Troubleshoot and resolve issues to minimize downtime. Ensure that automation systems adhere to relevant industry standards and safety regulations. Good-in-depth Experience in Java or C#, XPath, CSS, methods, and Test Metrics Good understanding of OOPs concepts Involvement in Selenium environment setup Candidate should have good experience with other automation frameworks. Strong experience in JIRA and Agile processes. Good to have experience in API automation and SQL knowledge. Strong communication, logical thinking, and analytical skills. Train and mentor junior automation engineers or team members in the use and maintenance of automation systems Good customer interaction. Strong communication, logical thinking, and analytical skills. Understanding of test automation frameworks and integrations with multiple tools.
Key Responsibilities: Develop and execute a comprehensive Analyst Relations (AR) strategy to enhance QualiZeal's reputation and recognition in the Quality Engineering industry. Build and nurture strong relationships with analysts and key stakeholders at prominent analyst firms, such as Gartner, Forrester, NelsonHall, Everest Group, IDC, etc. Facilitate analyst briefings, inquiries, and presentations to ensure analysts have a deep understanding of QualiZeal's offerings and capabilities. Collaborate with cross-functional teams to ensure analysts have access to relevant information and insights about QualiZeal's products, services, and industry trends. Ensure that QualiZeal is well-positioned and prominently featured in analyst reports, Magic Quadrants, Waves, and other relevant publications. Identify and build relationships with influential Deal Advisory firms like ISG, Zinnov, etc. that help enterprises with their RFP processes, market assessments, and vendor selections in the Quality Engineering space. Work closely with the sales, presales, and business development teams to leverage deal advisory partnerships in sales processes. Regularly analyze and report on the impact of AR and deal advisory activities on the company's growth and revenue. Track and manage the budget allocated for AR and deal advisory initiatives. Stay updated on industry trends, market dynamics, and competitive landscape to identify growth opportunities and potential risks. Skills Required: Bachelor's degree in Business, Marketing, Public Relations, or a related field. (MBA preferred.) Minimum 5+ years of relevant experience in Analyst Relations, Deal Advisory, or related roles within the IT services or technology industry. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with industry analysts, advisors, influencers, and internal stakeholders. Self-driven, proactive, and capable of working independently and collaboratively. Strong project management and organizational skills.
Key Responsibilities: Partnership Strategy: Develop and execute a comprehensive partnership and alliances strategy that aligns with QualiZeal's growth objectives. Partner Identification: Identify and evaluate potential partners, including software providers, testing tool vendors, consulting firms, and industry associations, that can enhance our service offerings and expand our market reach. Relationship Building: Collaborate with potential partners to negotiate terms, create joint value propositions, and define mutually beneficial partnership agreements that are well-defined, legally sound, and meet compliance requirements. Partnership Enablement and Activation: Work closely with cross-functional teams to ensure partners are fully equipped. Drive the activation of partnerships by executing joint marketing initiatives, co-development projects, and co-selling opportunities. Partnership Management: Oversee and manage existing partnerships to ensure successful collaboration and drive mutual growth. Performance Monitoring and Reporting: Track and measure the performance of partnerships against predefined KPIs. Continuously evaluate and report the impact of partnerships on revenue and market share. Market Analysis: Stay updated on industry trends, competitive landscape, and emerging technologies to identify new partnership opportunities and maintain a competitive edge Skills Required: Bachelor's degree in Business, Marketing, or a related field. (MBA or Master's degree preferred.) Proven track record of at least 5+ years in partnership and alliance management, preferably within the IT services or software industry. Strategic thinker with the ability to analyze market dynamics and identify growth opportunities. Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment. Exceptional communication, presentation, and interpersonal skills.
Key Responsibilities: Lead and participate in the design, development, and deployment of microservices-based solutions. Develop and maintain robust, scalable, and efficient applications using Java , Python , and Kafka . Collaborate with cross-functional teams to define, design, and implement solutions for both front-end and back-end systems. Design and implement Unit and Integration tests to ensure high code quality and functionality. Leverage AWS services to design and deploy cloud-based applications. Optimize application performance, monitor infrastructure, and ensure security best practices are followed. Drive continuous improvement within the development team and advocate for the adoption of best practices in code development, version control, testing, and deployment. Troubleshoot, debug, and resolve issues in production and pre-production environments. Participate in code reviews and mentoring of junior team members. Contribute to the design and architecture of new features and enhancements. Qualifications and Experience: Skills Required: 7-12 years of experience in software development, with proficiency in Java , Kafka , Python , AWS , and Microservices . Minimum 5 years of experience with AWS services (EC2, Lambda, S3, RDS, etc.) and cloud-native architectures. Expertise in Unit Testing and Integration Testing . Solid understanding of Microservices Architecture and best practices. Strong problem-solving and analytical skills, with a focus on delivering high-quality solutions. Excellent communication skills to work with cross-functional teams and clients. Ability to design, develop, and deploy high-performance applications. Good-to-Have Skills:Experience with Node.js and React.js for full-stack development. Familiarity with DevOps practices , including CI/CD pipelines and automation tools (Jenkins, GitLab CI, etc.). Understanding of containerization and orchestration technologies like Docker and Kubernetes . Familiarity with Agile methodologies and experience working in an Agile environment.
Key Responsibilities:The ideal candidate for this position will have strong background in performance testing & engineering in enterprise software platforms and applications. The candidate should have experience in architecting and driving complex performance testing / engineering projects that measure the characteristics of systems running under dynamic, real-world workloads. In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform. You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services. Qualifications and Experience: Years Of Experience: 5 to 10 years Educational Qualification: Any Graduate, Postgraduate. Skills Required:Provide E2E Performance testing / engineering solutions for various application / projects. Ability to develop, design, and execute performance tests using JMeter, Neoload, or any performance testing tool based on requirements and an understanding of the workload model. Demonstrable working experience in Web, Web services, REST/SOAP/XML and Native Mobile App based testing. Experience with Kafka MQ's and Service Virtualization. Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions. Improve the reliability and repeatability of performance testing. Actively participates in and supports the software development life cycle. Experience with using any APM / performance monitoring tools such as Splunk, Data Dog, New Relic, AppDynamics & Dynatrace. Or Azure Insights and AWS CloudWatch. Hands- on experience in analyzing the performance results Capture/Analyze/Interpret technical data performance metrics from application, database, OS, and Network. Demonstrated ability to capture key metrics, create accurate status reports and effectively communicate to the stake holders. Experience in Cloud (AWS / Azure) environment, Docker/Kubernetes, Prometheus and Grafana. Analyze the CPU Utilization, Memory usage, Network usage, Garbage Collection to verify the performance of the applications. Identifying memory leakage, connection issues & Bottleneck problem in the application. Generate performance graphs, session reports, and other related documentation required for validation and analysis. Publish results and provide appropriate signoff. Prepare detailed status reports, and monitoring of all defects and issues. Good understanding of basic DB tuning, application server tuning and common issues around performance and scalability. Strong problem-solving and analytical skills with an aptitude for learning new technologies. Develop and engage in proactive, thoroughness, and looks for ways to improve and promote quality performance testing practice. Experience in CI/CD Integrations like GIT, Jenkins, or ADO. Good knowledge of GIT, or other version control systems. Communication Clearly conveys information and ideas both verbally and written. Ability to multi-task. Any ISTQB Foundation Level certificate (or equivalent)
Skills Required:4+ years of experience in experience in data testing, quality assurance, or data management Familiarity with data testing and quality assurance tools, such as data profiling tools, ETL (Extract, Transform, Load) testing, and database testing tools. Proficiency in SQL and data analysis to query, manipulate, and validate data. Basic knowledge of test automation tools and scripting languages for automating data testing. Understanding of data governance principles and practices Develop data testing strategies, plans, and methodologies to ensure the accuracy, completeness, and reliability of data. Execute data validation tests, including data profiling, data reconciliation, and data integrity checks, to identify anomalies and data quality issues. Implement and maintain data testing automation frameworks and scripts to streamline and automate repetitive testing processes. Create test cases and test scripts to validate data accuracy, consistency, and integrity across various data sources, databases, and data pipelines. Continuously monitor and analyze data quality metrics to identify trends, patterns, and areas of improvement Detect, document, and report data quality issues, inconsistencies, and anomalies to the relevant teams for resolution. Collaborate with data engineers, data analysts, and other teams to understand data structures, sources, and transformations. Maintain comprehensive documentation of data testing processes, test cases, and test results. Generate and provide reports on data quality metrics and findings to management and stakeholders. Adhere to data governance policies and practices, contributing to the development and enforcement of data management standards. Continuously improve data testing processes, tools, and methodologies to adapt to evolving data requirements and technologies. Good to have Healthcare domain experience. Excellent communication and collaboration skills to work with cross-functional teams, management, and stakeholders.
Key Responsibilities:Extensive experience in test automation, including work in automation framework design and implementation of an overarching test automation strategy, defining objectives, priorities, and long-term goals for automation within the organization. Design a system to work seamlessly in single tenant on prem/cloud architecture as well as in SaaS architecture. Experiment and recommend tools and technologies for solving complicated enterprise grade application ecosystem problems. Solid coding skills to guide teams through massive code refactoring, reviews and improving coding standards across applications. Manage multiple teams to deliver projects with high quality in a timely order. Absolute grip on data modelling and data management. Work with clients of clients to understand on field requirements and engage with multiple corporations to create a solution that can be customized for each one separately Qualifications and Experience: Years Of Experience: 10 to 15 years Educational Qualification: Any Graduate, Postgraduate. Responsibilities & Skill Required:Minimum 10 yrs of Information Technology experience with focus on Test Automation. Experience with Lean / Agile development methodologies. Understand existing Testing artifacts, regression testing and come up with strategy/approach for test automation. Experience building scalable test automation frameworks for Web, Mobile, API application requirements. Proficiency in test automation tools, such as Selenium, Appium, JUnit, TestNG, or similar, and experience with test management tools like JIRA. Strong programming skills in languages like Java, Python, C#, or others commonly used in test automation. Experience with Continuous Integration and Continuous Deployment tools and practices, such as Jenkins, Travis CI, or GitLab CI. Strong problem-solving skills and the ability to troubleshoot and resolve test automation issues. Design and build robust, scalable, and maintainable test automation frameworks, selecting appropriate tools and technologies to support test automation efforts. Create and maintain automated test scripts, ensuring coverage of functional, regression, performance, and security testing. Evaluate and select suitable test automation tools, libraries, and technologies based on project requirements and industry best practices. Integrate test automation into the Continuous Integration/Continuous Deployment (CI/CD) pipeline to enable automated testing at each stage of the software development lifecycle. Collaborate with development, quality assurance, and product teams to align automation efforts with development schedules, requirements, and release cycles. Provide training and guidance to the quality assurance and development teams on test automation best practices and tool usage. Identify opportunities for process improvement and efficiency gains in test automation. Ensure the stability and reliability of test automation systems, conduct regular maintenance, and monitor test execution and results. Establish and maintain reporting mechanisms to track test automation progress, test coverage, and defect identification. Implement and maintain performance and security testing solutions within the test automation framework. Maintain comprehensive documentation of test automation frameworks, test scripts, and best practices. Effective communication and collaboration skills to work with cross-functional teams and stakeholders. Project management skills to oversee automation projects set goals and manage timelines. Excellent verbal and written communication skills Ability to work in fast paced environment to drive business outcomes.
Key Responsibilities: 1. Owned Events Management: Plan and execute (host, co-host, or organize) a variety of owned events, including webinars, podcasts, roundtables, meetups, fireside chats, tech talks, hackathons, and user conferences. Collaborate with internal subject matter experts and external stakeholders (experts, influencers, customers, partners) for participation and content curation. Determine the appropriate format and mode (virtual, physical, hybrid, live, recorded) for each event to achieve specific objectives. Oversee end-to-end event logistics, from conceptualization to post-event follow-up. 2. Industry Events Participation: Identify relevant industry conferences, trade shows, and other 3rd-party events for QualiZeal's participation. Manage event sponsorships, including booth setups, speaking opportunities, co-presentations with customers/partners, product/service launches, and private gatherings. 3. Strategy and Planning: Develop a comprehensive events strategy aligned with our business goals and marketing objectives. Create event calendars, budgets, and project plans for timely execution. Track and report on ROI for each event to assess its impact on the company's growth. 4. Event Promotion: Create compelling event marketing campaigns to drive attendance and engagement. Work closely with the marketing team to leverage digital marketing, social media, email marketing, and other channels to promote events effectively. 5. Post-Event Analysis: Conduct post-event evaluations to measure the success of each event, gather feedback, and identify areas for improvement. Collaborate with marketing, sales, and demand generation teams for post-event marketing. Qualifications and Experience: 5 to 10 years Educational Qualification: Any Graduate, Postgraduate. Requirements:Bachelor's degree in Marketing, Communications, Business, or a related field. (MBA or Master's degree preferred.) Proven experience (5+ years) in event management, preferably in the technology or software industry. Demonstrated success in planning and executing a variety of events, from webinars and podcasts to large-scale conferences. Strong project management skills with the ability to handle multiple tasks and deadlines simultaneously. Excellent communication and interpersonal skills to liaise with internal teams, external partners, and event participants. Familiarity with event management software and tools.
Key Responsibilities: Lead, mentor, and manage a team of DevOps engineers. Define and implement the DevOps strategy, best practices, and standards for the organization. Design, implement, and maintain CI/CD pipelines for software delivery. Automate infrastructure provisioning and deployment processes. Champion the use of IAC tools like Terraform or CloudFormation for infrastructure management. Ensure infrastructure changes are tracked and versioned. Implement monitoring solutions to ensure system availability and performance. Lead incident response and resolution efforts Collaborate with security teams to enforce best practices and maintain compliance. Qualifications and Experience: 5 to 10 years Educational Qualification: Any Graduate, Postgraduate. Proven experience as a DevOps Lead (more than 5 + years) or similar leadership role. Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD). Proficiency in scripting and automation (e.g., Bash, Python). Sound experience & knowledge of containerization and orchestration (e.g., Docker, Kubernetes). Experience with cloud platforms (e.g., AWS, Azure). Familiarity with IAC and configuration management tools. Excellent leadership and communication skills. Certifications like AWS Certified DevOps Engineer or DevOps Institute certifications are a plus