ServiceNow_Human Resource Service Delivery

ServiceNow Human Resources Service Delivery (HRSD) Specialist

Key Responsibilities

• ServiceNow HRSD Implementation & Configuration:

• Design, configure, and implement

  ServiceNow HRSD applications

  and modules, including Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
• Translate business requirements into technical solutions within the

  HRSD framework

  .
• Develop and customize forms, workflows, service catalogs, and reports specific to HR processes.
• Ensure all configurations align with best practices and organizational security standards.

• System Integration & Automation:

• Integrate

  ServiceNow HRSD

  with other HR systems (e.g., HRIS, payroll) and enterprise applications.
• Utilize

  ServiceNow Flow Designer

  and other automation tools to streamline HR workflows and automate routine tasks.
• Implement

  HR self-service portals

  to empower employees and reduce HR inquiry volume.

• Support & Maintenance:

• Provide ongoing

  support and maintenance

  for the ServiceNow HRSD platform, including troubleshooting issues and implementing enhancements.
• Monitor system performance and ensure data integrity.
• Stay updated with the latest

  ServiceNow releases and HRSD functionalities

  , recommending and implementing upgrades as appropriate.

• Collaboration & Documentation:

• Collaborate with HR stakeholders, IT teams, and business users to gather requirements and deliver effective solutions.
• Create and maintain comprehensive technical and functional documentation, including design specifications, user manuals, and training materials.
• Conduct training sessions for HR users and employees on new HRSD functionalities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Human Resources, or a related field.
• Proven experience in

  implementing, configuring, and supporting ServiceNow HRSD

  .
• Strong understanding of core

  HR processes and service delivery models

  .
• Proficiency in

  ServiceNow platform administration, scripting (JavaScript), and workflow configuration

  .
• Experience with

  ServiceNow integrations

  using various methods (e.g., REST, SOAP).
• Excellent

  analytical, problem-solving, and communication skills

  .
• Ability to work independently and as part of a collaborative team in a dynamic environment.

Preferred Skills

• ServiceNow Certified System Administrator (CSA)

  and

  ServiceNow HRSD Implementation Specialist

  certifications.
• Experience with

  ServiceNow Performance Analytics

  for HR metrics.
• Familiarity with

  ITIL principles

  as they apply to service management.
• Prior experience in a consulting or client-facing role.