Senior Customer Success Manager

Truecaller

6 - 11 years

4 - 7 Lacs

bengaluru karnataka india

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

interpersonal skills excellent communication skills negotiation skills

Work Mode

On-site

Job Type

Full Time

Job Description

What you bring in:

6 + years of professional experience.
3+ years of good track record of working with a high velocity Customer Success team.
Good experience in the SaaS/ Software product domain .
Strong collaboration and interpersonal skills that delight customers and inspire fellow team members.
Ability to effectively interact with customers of various sizes from a wide variety of sectors.
Ability to map the organization for all relevant stakeholders, decision-makers, influencers and power users for deeper account penetration.
Ability to use automation tools as part of the customer success life cycle.
Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.
Excellent communication and negotiation skills.
Ability to work well with teams.
A customer-oriented attitude who drives results and achieves high levels of customer satisfaction.
Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning

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