Senior Customer Success Manager

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

Senior

Key Responsibilities

• Own and manage relationships with high-value or strategic customers.
• Act as the primary point of contact post-implementation, ensuring ongoing satisfaction and engagement.
• Conduct regular business reviews and success planning sessions with clients.
• Drive customer renewals, expansion opportunities, and reduce churn.
• Identify upsell and cross-sell opportunities in collaboration with the sales team.
• Partner with customers to align solutions with business goals and outcomes.
• Guide customers through onboarding and adoption phases for maximum value realization.
• Develop tailored success plans and track progress toward defined KPIs.
• Ensure customers are trained, supported, and equipped to use products effectively.
• Act as the customer’s voice internally — providing insights to product and engineering teams for feature improvements.
• Champion customer advocacy by identifying referenceable clients, case studies, or testimonials.
• Mentor junior CSMs and contribute to best-practice sharing within the team.
• Help refine customer success processes, metrics, and playbooks for scalability.

What We’re Looking For

• 4–6 years of experience in Customer Success, Account Management, or Support at a SaaS company
• Strong communication skills, both written and verbal
• Customer-centric mindset with a passion for delivering value and solving problems
• Ability to work in a fast-paced, ambiguous startup environment
• Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
• Technical curiosity or basic understanding of AI/ML is a strong advantage

Why Join Us?

• Join a fast-moving team at the forefront of AI and autonomy
• Make a direct impact on customer experience and retention metrics
• Learn and grow in a zero-to-one CS environment
• Competitive compensation.