Senior Customer Success Manager

About HyperVerge -

L&T Finance, SBI, Angel One, and Hero FinCorp

1 Billion verifications processed

What this role is about -

Senior Customer Success Manage

You'll own long-term relationships across top BFSI accounts - driving adoption, monitoring health, preventing churn, and turning customer satisfaction into sustained partnerships.

Location

What you'll do -

• Own customer health and retention metrics across a portfolio of BFSI accounts.
• Drive onboarding and adoption journeys that create measurable business value.
• Monitor account usage and identify early signals of risk or churn.
• Partner with Delivery and Product teams to ensure smooth execution and timely issue resolution.
• Lead quarterly business reviews to reinforce impact and sustain renewals.
• Build strong relationships with client stakeholders, acting as their trusted advisor within HyperVerge

What will make you thrive -

• Relentless focus

  on retention, satisfaction, and zero-churn outcomes

  .
• Structured approach to measuring customer health and leading proactive interventions.
• Empathy and ownership - goes beyond support to ensure the client's success.
• Excellent communication and ability to align multiple stakeholders across BFSI setups.
• Passion for continuous improvement and deep curiosity about BFSI processes.

What you'll need -

• 68 years of exper

  ienc

  e in Customer Success / Account Management / Client Engagement

  within BFSI SaaS or fintech.
• Proven track recor

  d of reducing churn and improvin

  g NRR in enterprise accounts.
• Data-driven mindset with strong analytical and reporting skills.
• Leading steering committee with CXOs.
• Outstanding collaboration and stakeholder management capabilities.
• Familiarity

  with AI, KYC, or workflow automation solu

  tions is preferred.