Senior Delivery Manager

Who we are:

HyperVerge is a deep tech AI company that works in the BFSI and allied industries in India, US, ASEAN and Africa. Our market leading Face Recognition AI technology is ranked among the top few globally and certified by the top standards like NIST and iBeta. Our superior accuracy and engineering enables us to authenticate legitimate users and identify fraudsters across databases with tens of millions of users of an organization within a fraction of a second. Our platform has powered 800 Million automated identity verifications in the last 4 years.

Mission:

HyperVerge aims to be a $100M revenue company in the next 4 years and this journey will need key drivers like Customer Onboarding Specialists who can drive, optimize and reduce key onboarding metrics like time to onboard customer / time to go-live / time to deliver business impact.

Product & Domain Context:

HyperVerge ONE

Outcomes Expected:

To help enterprise customers launch financial journeys on HyperVerge One in less than 60 days and deliver on business value.

What you will be doing in this role:

• Own and project-manage the client onboarding process, post sales, to deliver high impact in an agile manner
• Create detailed project plans with tasks, owners, dependencies and deadlines
• Diligently execute on project kickoff, requirement gathering, implementation, go-live and impact delivery, working alongside the solutions and implementations team
• Coordinate with senior stakeholders of the client and internal cross-functional teams to mitigate risks, problem-solve and unblock progress on the project plan
• Setup and run cadences at appropriate frequencies with the client's project team and the steering committee to keep the project on track
• Send reports to external and internal stakeholders
• Improve internal systems, processes and documentation to reduce time-to-value and time-to-revenue-realization.
• Handover account to account management and customer success post successful delivery

You are the right candidate for this if you have:

• 5+ years of experience managing product implementations for enterprise customers in SaaS companies
• 8+ years of experience operating with an Agile methodology
• Prior experience in the Lending domain is mandatory
• Hands-on Project Management skills with an organized approach
• High sense of ownership and customer obsession
• Excellent customer communication (written and verbal) and problem-solving skills
• Good technical knowledge to help clients make appropriate customizations
• Experience and understanding of Rest APIs, Android, iOS and Web platforms
• Good to have - team management/team leading experience