Senior Delivery Manager

Objective:

The Delivery & Growth Personnel will be responsible for developing and executing strategic initiatives across people management, client governance, service offerings, marketing, and operational efficiency.

Responsibilities & Key Performance Indicators (KPIs):

1. Recruitment Delivery

• Requisitions:
• Ensuring new requisitions are obtained from the clients
• Tracking them with the help of MIS
• Submissions: Ensuring coverage on all active roles across all accounts. Ensure quality submissions
• Interviews: ensuring a minimum threshold of candidate interviews per account and managing them end to end 
• Escalation management: Be able to manage client and candidate escalations
• Assist in responding to new RFP's

2.  Operations

Job Portals & databases administration and performance   

Targets

This role has a monthly target of placements and margins

Reporting & Accountability:

Reporting:

• Daily/weekly performance reports.
• Monthly performance reviews.
• Team Key Result Areas (KRA) tracking.
• Quarterly business performance management reports.
• The role reports directly to iXceed Management.

Accountability:

• The Delivery & Growth Personnel will be held accountable for achieving the assigned KRAs.