Senior Delivery Manager

As a Solution Delivery Manager specializing in Supply Chain at ConverSight, you will play a crucial role in leading the end-to-end delivery of analytics and AI-powered solutions for our clients. Your experience in supply chain processes, comfort with data and analytics, and ability to manage cross-functional projects will be essential in ensuring the practicality, value, and alignment of solutions to our clients" business needs. **Key Responsibilities:** - **Solution Design & Delivery** - Partner with customers to design and deliver tailored supply chain insights and reporting solutions - Lead project conversations and translate business needs into design and solution configurations - Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting - **Project Ownership** - Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination - Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams - Facilitate project documentation and alignment with cross-functional stakeholders (CX, Product, Engineering) - **Technical Collaboration** - Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration - Understand data models and identify issues with data structure, integrity, and accuracy - Assist with data validation and QA throughout implementation and go-live - **Customer Relationship Management** - Serve as the primary point of contact throughout the implementation lifecycle - Build trusted relationships through transparency, regular communication, and strategic guidance - Manage expectations, resolve conflicts, and ensure customer satisfaction and engagement - **Continuous Improvement** - Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability - Identify customer feedback and pain points to suggest product improvements and implementation optimizations **Key Skills & Competencies:** - Growth + CX + Curious Mindset - Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting) - Proven experience managing complex projects with multiple stakeholders and deliverables - Technical fluency and comfort working with data models, databases, or BI platforms - Excellent verbal and written communication and stakeholder management skills - Organized, detail-oriented, and proactive in solving challenges and driving alignment - Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment - Aligned with ConverSight's values of Collaborative, Committed, Creative, and Customer-Focused **Education & Experience:** - Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Masters a plus) - 5+ years of experience in a supply chain, logistics, or operations consulting role - 3+ years of experience managing customer-facing SaaS or technology implementation projects - Experience with ERP systems (SAP, NAV, NetSuite) or BI tools is a plus - Familiarity with project management tools (e.g., Asana, Jira, Monday.com) In the event of any additional details about the company, they are not present in the provided job description.,