Senior Delivery Manager

As a Solution Delivery Manager - Supply Chain at ConverSight, you will play a crucial role in leading the end-to-end delivery of analytics and AI-powered solutions for our customers in supply chain and manufacturing industries. Your responsibilities will include partnering with customers to design and deliver tailored supply chain insights, owning multiple customer implementations, collaborating with technical teams, managing customer relationships, and contributing to continuous improvement efforts. **Key Responsibilities:** - Partner with customers to design and deliver tailored supply chain insights and reporting solutions - Lead project conversations and translate business needs into design and solution configurations - Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting - Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination - Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams - Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration - Serve as the primary point of contact throughout the implementation lifecycle - Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability - Identify customer feedback and pain points to suggest product improvements and implementation optimizations **Key Skills & Competencies:** - Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting) - Proven experience managing complex projects with multiple stakeholders and deliverables - Technical fluency and comfort working with data models, databases, or BI platforms - Excellent verbal and written communication and stakeholder management skills - Organized, detail-oriented, and proactive in solving challenges and driving alignment - Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment **Education & Experience:** - Bachelors degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Masters a plus) - 5+ years of experience in a supply chain, logistics, or operations consulting role - 3+ years of experience managing customer-facing SaaS or technology implementation projects - Experience with ERP systems (SAP, NAV, NetSuite) or BI tools is a plus - Familiarity with project management tools (e.g., Asana, Jira, Monday.com) As a member of the ConverSight team, you will work in a collaborative, respectful, and supportive environment that values trust, ownership, and accountability. You will have the opportunity to contribute to meaningful challenges and real-world problems while focusing on long-term learning and career growth. Additionally, you will enjoy statutory benefits, comprehensive health insurance coverage, and a culture that promotes diversity, inclusivity, and teamwork.,