ConverSight is in a key growth phase, and we're solving complex problems that matter. We're building solutions that directly improve how businesses run, especially in supply chain and manufacturing. We're hiring a Solution Delivery Manager – Supply Chain to lead the end-to-end delivery of analytics and AI-powered solutions. This role involves working closely with customers—from project kickoff to deployment—to ensure solutions are practical, valuable, and aligned to business needs. You’ll need experience in supply chain processes, comfort with data and analytics, and the ability to manage cross-functional projects. If you're someone who enjoys a mix of strategy, data, and hands-on execution, this role will be a good fit. KEY RESPONSIBILITIES: Solution Design & Delivery Partner with customers to design and deliver tailored supply chain insights and reporting solutions Lead project conversations and translate business needs into design and solution configurations Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting Project Ownership Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams Facilitate project documentation and alignment with cross-functional stakeholders (CX, Product, Engineering) Technical Collaboration Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration Understand data models and identify issues with data structure, integrity, and accuracy Assist with data validation and QA throughout implementation and go-live Customer Relationship Management Serve as the primary point of contact throughout the implementation lifecycle Build trusted relationships through transparency, regular communication, and strategic guidance Manage expectations, resolve conflicts, and ensure customer satisfaction and engagement Continuous Improvement Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability Identify customer feedback and pain points to suggest product improvements and implementation optimizations KEY SKILLS & COMPETENCIES Growth + CX + Curious Mindset Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting) Proven experience managing complex projects with multiple stakeholders and deliverables Technical fluency and comfort working with data models, databases, or BI platforms Excellent verbal and written communication and stakeholder management skills Organized, detail-oriented, and proactive in solving challenges and driving alignment Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment Aligned with ConverSight’s values of Collaborative, Committed, Creative, and Customer-Focused EDUCATION & EXPERIENCE • Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Master’s a plus) • 5+ years of experience in a supply chain, logistics, or operations consulting role • 3+ years of experience managing customer-facing SaaS or technology implementation projects • Experience with ERP systems (SAP, NAV, NetSuite) or BI tools is a plus • Familiarity with project management tools (e.g., Asana, Jira, Monday.com) BONUS POINTS FOR • Background in supporting SaaS software • Experience with HubSpot and ZenDesk (or a similar CRMs and support ticketing and knowledge base platforms) WHY WORK AT CONVERSIGHT? We value trust and ownership. Our team works with flexibility and accountability. You’ll be part of a collaborative team that respects each other’s time, effort, and ideas. Support and recognition are part of the culture here. Open work environment, inclusive, and energetic—with space for diverse perspectives and genuine teamwork. We comply with all statutory benefits including PF, Gratuity , and offer comprehensive health insurance coverage for employees (and family, where applicable). Beyond policies, we focus on long-term learning and career growth, giving you opportunities to work on meaningful challenges and real-world problems. Show more Show less