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Indusind Bank
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Associate Service Delivery Manager - Cash

Associate Service Delivery Manager - Cash

Indusind Bank

3 - 5 years

3 - 6 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

cash flow management reporting auditing facilitation quality control compliance atm management

Work Mode

On-site

Job Type

Full Time

Job Description

An Associate Service Delivery Manager - Cashfocuses on managing branch cash operations, ensuring adherence to protocols, and supervising cash flow. Key responsibilities include replenishing ATMs, handling cash management, improving client experience through responsiveness, and conducting daily/weekly/monthly operational activities. The role also involves ensuring compliance with policies and processes, and sometimes involves cross-selling products.

Key responsibilities

Cash Operations:
Oversee and manage all cash-related activities within a bank branch.
ATM Management:
Responsible for replenishing ATMs to ensure they are always stocked and operational.
Cash Flow and Management:
Monitor and manage the daily cash flow to maintain adequate liquidity and balance.
Client and Customer Experience:
Ensure customer satisfaction by being responsive and addressing cash-related queries promptly.
Process and Compliance:
Enforce adherence to all company cash handling protocols, regulations, and internal policies.
Audit and Quality Control:
Ensure accuracy in operations and assist in audits by preparing necessary reports and documentation.
Cross-selling and Referrals:
May be involved in identifying opportunities to cross-sell other banking products or generate referrals.
Operational Tasks:
Perform daily operational activities as required by the business.

Required skills

Strong understanding of banking operations and cash management.
Excellent communication skills, both oral and written.
Detail-oriented with a focus on accuracy.
Ability to work in a fast-paced environment.
Problem-solving skills to handle and resolve operational issues.
Proficiency in using various banking software and systems.

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Indusind Bank

Banking and Financial Services

Mumbai

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Associate Service Delivery Manager - Cash