42 Atm Management Jobs

Role & responsibilities 1. Operations Management Lead the ATM Monitoring team to ensure continuous and smooth operation of all ATMs under management. Develop and implement strategies to detect, monitor, and resolve ATM issues promptly. Manage the end-to-end incident handling process, ensuring timely diagnosis and resolution with all stakeholders. Continuously review monitoring workflows and suggest improvements to boost efficiency and reduce downtime. Ensure ATMs meet agreed uptime commitments for various client banks. Drive automation initiatives and adopt industry best practices for ATM monitoring and issue management. 2 Escalation & Issue Resolution Set clear escalation protocols for critical issues to ensure minimum service disruption. Respond to customer escalations within defined turnaround times and represent the team in client review meetings. Coordinate with internal teams like IT, Risk, and Security, as well as third-party vendors, for swift issue resolution. 3. Performance Analysis & Reporting Analyze operational and performance data to identify trends, root causes, and areas for improvement. Prepare and share regular performance reports covering uptime, incident trends, and SLA compliance. Use data insights to optimize processes and drive continuous service improvements. 4. Team Development & Leadership Mentor and motivate the ATM Monitoring team to deliver high performance and meet service standards. Plan and deliver training sessions to keep the team updated with the latest tools, technologies, and practices. 5. Compliance & Vendor Management Ensure all ATM operations comply with internal policies, regulatory guidelines, and security standards. Manage relationships with vendors handling First Line Maintenance (FLM) and Second Line Maintenance (SLM). Monitor vendor performance to ensure compliance with SLAs and contractual terms. Preferred candidate profile Excellent communication and stakeholder management skills. Graduate/Postgraduate; MBA preferred. 8- 12 years of experience in ATM Monitoring, IMSC Operations, or Managed Services. In-depth understanding of ATM networks, monitoring tools, and incident management processes. Proven track record of leading teams and improving operational processes. Good knowledge of compliance, security, and regulatory requirements related to ATM operations. Sound understanding of ATM technologies, uptime SLAs, risk, and security best practices.

Btech and Diploma Required fresher Its a field job.Install, configure, integrate banking automation systems Diagnose, troubleshoot, resolve hardware, software issues, ensuring minimal downtime Monitor system performance and operational status to detect potential issues before they impact services..

Role & responsibilities 1. Operations Management Lead the ATM Monitoring team to ensure continuous and smooth operation of all ATMs under management. Develop and implement strategies to detect, monitor, and resolve ATM issues promptly. Manage the end-to-end incident handling process, ensuring timely diagnosis and resolution with all stakeholders. Continuously review monitoring workflows and suggest improvements to boost efficiency and reduce downtime. Ensure ATMs meet agreed uptime commitments for various client banks. Drive automation initiatives and adopt industry best practices for ATM monitoring and issue management. 2 Escalation & Issue Resolution Set clear escalation protocols for critical issues to ensure minimum service disruption. Respond to customer escalations within defined turnaround times and represent the team in client review meetings. Coordinate with internal teams like IT, Risk, and Security, as well as third-party vendors, for swift issue resolution. 3. Performance Analysis & Reporting Analyze operational and performance data to identify trends, root causes, and areas for improvement. Prepare and share regular performance reports covering uptime, incident trends, and SLA compliance. Use data insights to optimize processes and drive continuous service improvements. 4. Team Development & Leadership Mentor and motivate the ATM Monitoring team to deliver high performance and meet service standards. Plan and deliver training sessions to keep the team updated with the latest tools, technologies, and practices. 5. Compliance & Vendor Management Ensure all ATM operations comply with internal policies, regulatory guidelines, and security standards. Manage relationships with vendors handling First Line Maintenance (FLM) and Second Line Maintenance (SLM). Monitor vendor performance to ensure compliance with SLAs and contractual terms. Preferred candidate profile Excellent communication and stakeholder management skills. Graduate/Postgraduate; MBA preferred. 8- 12 years of experience in ATM Monitoring, IMSC Operations, or Managed Services. In-depth understanding of ATM networks, monitoring tools, and incident management processes. Proven track record of leading teams and improving operational processes. Good knowledge of compliance, security, and regulatory requirements related to ATM operations. Sound understanding of ATM technologies, uptime SLAs, risk, and security best practices.

Mandatory: Establish partnerships and farm relationships with Financial Institutions (NBFC/MFI/ECOM/Logistics) and Government organizations for Direct to Retail (Cash Business) Target Industry: BFSI & Fintech Working:5 days Timings: 9.30 AM-6.30 PM

Job Description Key Areas of Responsibility Customer Relations/Customer Satisfaction • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. • Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. • Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: • Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance • Performs periodic preventative maintenance on assigned products • Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions. • Equipment Staging and Installation • Performs shop or site staging of equipment as assigned • Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) • Performs any needed modular swaps and unit replacements Asset Management • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management • Maintain an appropriate parts inventory as well as parts record keeping • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required • Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities • T&M Revenue- meet or exceed plan based on territory or country/region goal • Closed Calls/CE/Day – based on territory or country/region goal • Utilization Rate – based on territory or country/region goal • Open Calls/CE/Day – based on territory or country/region goal • Local Parts Fill Rate/Day – based on territory or country/region goal • Customer Satisfaction – based on territory or country/region goal • Call backs - based on territory or country/region goal • SRL/SLA Percentage of SLA Met based on territory or country/region goal • FVR - based on territory or country/region goal Other Requirements • Valid Drivers' License and cleared background check and drug screen • Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required • To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports • Conducts work at customer site(s), local NCR offices, or in a virtual environment • May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) • May require bending/squatting, walking/standing /sitting for prolonged periods • Exposure to enclosed spaces, dust, drafts, and damp areas • Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting • Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Qualifications Education • College degree or certificate in electronics or computer technology is preferred. Acceptable advanced training may consist of: • One year of College level courses, equivalent military training, or training in electronics or computer technology. • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. • A+ Certification

Position Title: Field Executive ATM Designation Referred by Bank: Channel Manager Facilitator (CMF) Location: Local RBO / AO District Salary 27,000/- per month CIBIL Score: Minimum 600 Eligibility Criteria: • Age: 21 30 years • Qualification: Minimum Graduate • Experience: Minimum 1 year (Service industry/BFSI preferred) • Language Proficiency: • Local language • English Read / Write Other Requirements: • Own a two-wheeler with valid driving license • Possess a smartphone • Basic aptitude/skills for using PC/Mobile App/Laptop for monitoring tasks • Resident of the local area • Positive attitude and commitment to duties Key Responsibilities: • Visit and monitor ATM sites as per schedule • Perform basic troubleshooting, cleanliness checks, and cash replenishment coordination • Report status through mobile apps or designated systems • Ensure uptime and compliance with standard ATM operational protocols • Liaise with vendors, bank officials, and other stakeholders for issue resolution More Details reach on WhatsApp 8553991808

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates

Under the guidance if team, you will be assisting in below: Role & responsibilities 1) Monitoring the ATM health status and transactions. 2) Dispatch the errors reflecting on monitoring tool to FLM / SLM vendor for action. 3) Follow-up with vendors for calls which are not attended in TAT. 4) Capture the feedback and response in monitoring tool for further action. 5) Technical assistance to bank officials for quick action and resolution. Preferred candidate profile 2023-24 pass outs Perks and benefits Stipends will be provided for complete 6 months

We are thrilled to offer an exciting opportunity through our 6-month internship program for non-engineering undergraduates. If you're looking to gain real-world experience and earn a stipend, this could be the perfect fit! Our positions are available in Mumbai. Interested candidates are encouraged to send their CVs to ashleya@fss.co.in and can walk in on 19th Dec 2024 Desired Candidate Profile: Exp: Fresher Notice Period: Immediate Job Location: Mumbai, Thane Male candidates only Flexible with shifts (Rotational Shifts) Work from Office 6 Days Work B.com, BA 2024 Graduates