5 - 10 years
16 - 18 Lacs
Posted:3 days ago|
Platform:
Work from Office
Full Time
58 years experience in customer experience, service operations, or hospitality management—ideally in a premium or technology-enabled environment. Demonstrated ability to lead frontline teams (15 members or more) in fast-paced shift-based roles.
Excellent problem-solving, crisis management, and decision-making skills during off-peak/overnight hours.
Strong operational discipline, data-driven mindset, and attention to service detail. Familiarity with tech-enabled service platforms and basic automation tools. Willingness to work night shifts, including weekends and holidays as per business rotation.
Professional communication and stakeholder management skills. Openness to work weekends and night shifts on a rotational basis is mandatory
Yellow Box Hr Services
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