Job
Description
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Management Trainee, Sales Administration – Pre Invoice In this role, candidate need to collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks. Collaborates outside the company with client representatives, within the authority limits allocated by the process operating procedures or direct manager, as well as with freight forwarders, warehouses, logistic service providers, inspection agencies, embassies, chamber of commerce. Responsibilities Handling customer/sales requests Providing information to customers via e-mails/phone Ensure resolution to customer requests for any queries on Contracts/order status and billing/invoicing corrections. Updating ERP regarding customer details, order details, supplies, pricing etc. Follow-up on pending items with Logistics / Supply chain team for order delivery status Gathering information from logistics partners and informing customers regarding availability and deliveries Coordinating with shipping facilities to get the product shipped to customer. Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates Order track and trace when shipped out of the shipping facility, and share real time updates with the customer Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, etc. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed Checking and solving potential issues between client purchase orders (PO) and system information; Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient Preparing the relevant documents for the orders (export, transport, customs) Qualifications we seek in you! Minimum Qualifications / Skills University graduate Industry Experience - Services or hi-tech industry Process/Domain Experience: o Order Management (Entry/Amendment) o Quote to cash process and sales administration o Coordination with Logistics / Supply chain teams o Dispute Management o Pre-Sales & Post-Sales Support Other Preferences: o Knowledge on Logistics & Returns, Allocations, Material management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics o Project based billing collation and computation Experience of Managing and administering contracts o Understanding of general leasing o Prior experience in an outsourced provider environment supporting clients with a B2B business model in the Consumer/Office/Business Electronics industry. o Very Good communication skills in English (both oral and written) essential, especially for the positions in Dispute/Query management and Resolution and Logistics o Prior experience of using o ICAN o SYNAPSE o IBMI - Greenscreen o Salesforce o Vendor tools - MS, CCW/R, Preferred Qualifications/ Skills Ability to learn quickly SAP experience is an asset Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Management Trainee Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 13, 2025, 7:38:56 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time
