Logistics Manager

Experience Required- 4-5 Years

Key Responsibilities

• Customer Escalations:
• Follow up and resolve customer escalations via email.
• Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.
• Team Management:
• Manage, train, and develop support staff to ensure high performance and professional growth.
• Manage the Logistics Coordinator team to ensure smooth operations and effective communication.
• Control attrition rates among delivery helpers through effective team engagement and support.
• Warehouse Coordination:
• Coordinate with the warehouse team to address and resolve errors and cancellations.
• Ensure efficient and timely processing of orders and returns.
• Order and Route Planning:
• Develop alternative order plans in case of in-transit cancellations.
• Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.
• Control route adherence and in-route cancellations to maintain delivery schedules.
• Vendor and Cost Management:
• Manage vendor agreements to ensure cost efficiency and reliable service.
• Negotiate and maintain cost-effective logistics solutions with vendors.
• Vehicle and Manpower Planning:
• Plan and ensure the availability of vehicles required for deliveries.
• Develop and implement manpower and daily task planning to meet operational needs.
• Process Improvement:
• Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.
• Monitor and control in-transit damage and develop strategies to minimize occurrences.
• Repair and Installation TAT Control:
• Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).
• Escalation Handling:
• Handle escalations effectively and ensure a systematic approach to resolving issues.
• Conduct RCA and implement actionable plans to prevent recurrences.
  

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.