Learning Management System Administrator

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

Our Core Values:

Focus on Customers

Think Big

Do the Right Thing

Create Connections

Learning Management Systems Administrator

Project Management Responsibilities:

System Maintenance:

• Regularly perform updates and maintenance tasks to ensure the smooth operation of the Learning Management System (LMS).
• Troubleshoot and resolve technical issues promptly to minimize disruptions.
• User Support:
• Provide support to users, including troubleshooting user-related issues and responding to inquiries regarding the LMS functionality.
• Content Organization:
• Manage and organize learning content within the LMS, ensuring it is structured in a logical and user-friendly manner.
• Implement content tagging and categorization for easy retrieval.
• Training Module Implementation:
• Oversee the implementation of new training modules within the LMS, collaborating with content creators and subject matter experts.
• Continuous Improvement:
• Identify areas for improvement in the LMS and propose enhancements to optimize the learning experience.
• Gather user feedback and analyze data to make informed decisions on system enhancements.
• Collaboration with Teams:
• Work closely with cross-functional teams, including content development, IT, and instructional design teams, to align LMS capabilities with project goals.
• Project Planning and Execution:
• Develop project plans for LMS-related initiatives, outlining tasks, timelines, and resource requirements.
• Coordinate project execution, ensuring that milestones are met and projects are delivered on time.
• Quality Assurance:
• Conduct regular quality assurance checks on the LMS to ensure that it meets performance and usability standards.
• Implement testing procedures for new features and updates.
• Stay Informed on Industry Trends:
• Stay abreast of industry trends and best practices related to LMS and eLearning technologies.
• Evaluate new tools and features that could enhance the LMS.
• Documentation:
• Maintain comprehensive documentation related to LMS configurations, user guides, and troubleshooting procedures.
• Report Generation:
• Develop and generate reports on LMS usage, user engagement, and learning outcomes.
• Customize reports based on project requirements and key performance indicators (KPIs).
• Analyze data to provide insights for stakeholders and support decision-making processes.
• SCORM File Management:
• Upload, configure, and manage SCORM (Sharable Content Object Reference Model) files within the LMS.
• Ensure compatibility and seamless integration of SCORM content, troubleshooting any issues that may arise.
• Collaborate with content creators to facilitate the loading and tracking of SCORM-compliant learning modules.

LMS Management:

• Manage LMS functions, including monitoring course content, approvals, and evaluation processes, ensuring processes are completed within given timeframes.
• Analyze, identify, and communicate LMS system and business requirements to third-party content vendors, serving as the liaison between Arise and the LMS vendor.
• Design and run ad hoc and standard reports.
• Gather course completion data, analyze, and verify compliance metrics for compliance-related initiatives.
• Troubleshoot user errors and respond to work order tickets promptly.
• Communicate frequently with global stakeholders, content developers (third-party or internal), and others throughout the development process to ensure seamless delivery of content on the LMS.

Qualifications:

Educational Background:

Experience:

• 2 to 5 years of experience in managing or administering an LMS, preferably in a call center or similar environment.
• Experience in e-learning technologies and methodologies.
• Familiarity with content development and instructional design is beneficial.

Technical Skills:

• Understanding of SCORM and other e-learning standards.
• Skills in data analysis and report generation.
• Basic troubleshooting skills in technology and software.

Project Management:

• Ability to manage projects, including planning, executing, monitoring, and closing projects.
• Experience in coordinating with different teams and managing timelines.

Communication Skills:

• Strong communication and interpersonal skills for interacting with various stakeholders, including content developers, third-party vendors, and global teams.
• Proficiency in clearly explaining technical concepts to non-technical users.

Problem-Solving Skills:

• Ability to troubleshoot and resolve issues related to the LMS, content, or user experience.

Understanding of Learning Principles:

• Knowledge of adult learning principles and training methodologies.

Regulatory Knowledge:

• Awareness of compliance requirements in a call center environment, if applicable.

Team Collaboration:

• Ability to work collaboratively in a team environment and manage cross-functional projects.

Additional Skills:

• Commitment to diversity and inclusion.

Achieve your potential at Arise.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.