Learning and Quality Manager

Job Type

• Design and deliver impactful training programs using adult learning methodologies, including instructor-led, e-learning, and blended formats.
• Assess training needs in collaboration with HR and Operations leadership and develop programs that address skill gaps and support professional development.
• Lead the global learning and development plan, including onboarding, fresher training, and career pathing for both US and India-based teams.
• Partner with CHRO and HR Business Partners to source content, measure training effectiveness, and adjust programs based on feedback and performance data.
• Align training initiatives with performance management and organizational goals by collaborating with executive leadership.

• Collaborate with the Director of RCM Transformation to align training and quality assurance strategies with broader operational goals.
• Assist with monthly reporting by formatting and distributing quality assurance and training updates for team awareness.
• Support the continuous improvement of the quality assurance program by identifying trends, closing knowledge gaps, and embedding feedback into training.
• Stay current on industry best practices in RCM training and quality assurance to continuously improve program impact and effectiveness.

• Serve as a player-coach, leading the training team while actively contributing to the execution of training and quality initiatives.
• Provide mentorship and direction to both training and quality assurance team members to ensure high performance, alignment, and engagement.
• Partner with Operations leadership to develop SOPs and create SOP-aligned training materials to promote consistency, accuracy, and compliance across RCM functions.

• Bachelor's degree in business or related field
• 7+ years of progressive experience and proven track record of success in developing and executing training programs.
• Deep understanding of revenue cycle process, roles and responsibilities.
• Proven track record of success and experience establishing and scaling global enterprise training programs and world class leadership development programs.
• Intermediate to advanced knowledge adult based learning methodologies.
• Strong analytical skills with the ability to use data to assess training effectiveness and quality performance, and to drive continuous improvement.
• Excellent communication and stakeholder management skills, with experience working across global time zones and partnering with senior leadership.
• Proficiency in using learning management systems (LMS), knowledge management tools, and excel. Experience with Seismic Learning/Lessonly is a plus.
• Ability to thrive in a fast-paced, high-growth environment, balancing strategic planning with hands-on execution

• Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results.
• Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit.
• Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis.
• Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations.

• In office Hyderabad, India office.

• Immediate.