Learning and Quality Manager

The InterContinental Chennai Mahabalipuram Resort is currently undergoing an exciting transformation. As we renovate and elevate our spaces to offer an exceptional new experience to our guests and colleagues, we are seeking a dedicated and passionate Learning & Quality Manager to join our leadership team. This is a unique opportunity to be part of a reimagined resort that blends luxury, culture, and innovation—set to reopen in October 2025 . Role Overview As our Learning & Quality Manager , you will play a key role in shaping the post-renovation guest and staff experience by: Designing and delivering impactful training programs across all departments Driving a culture of continuous learning and excellence Establishing and maintaining quality standards in line with IHG brand expectations Supporting the pre-opening and re-launch process with structured training plans and service audits What We’re Looking For Proven experience in hospitality training and/or quality management, preferably in a luxury hotel environment Strong understanding of service excellence, employee engagement, and operational standards Passion for people development and an eye for detail Excellent communication, facilitation, and leadership skills Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.