Learning and Development Manager

Company:

Job Title:

Department:

Location:

Job Overview:

This role is responsible for developing, implementing, and overseeing training and development programs across multiple hotel properties to ensure consistent service excellence, operational efficiency, and brand compliance. This role partners with hotel leadership teams to identify training needs, create property-specific learning strategies, and ensure team members are equipped with the skills and knowledge necessary to deliver exceptional guest experiences.

Key Responsibilities:

• Design, develop, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
• Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
• Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
• Ensure consistency in training quality across all properties.
• Conduct training needs assessments in collaboration with hotel department heads and HR teams.
• Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
• Develop targeted learning solutions based on business objectives and performance outcomes.
• Deliver leadership development programs for supervisors, managers, and high-potential team members.
• Coach hotel leadership teams on training techniques, team engagement, and performance management.
• Support succession planning by identifying internal talent and preparing them for future roles.
• Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
• Monitor compliance with training requirements and maintain accurate records across all properties.
• Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
• Establish strong working relationships with General Managers, HR teams, and department heads at each hotel.
• Facilitate knowledge-sharing and best practices across hotels.
• Support pre-opening training plans for new hotel openings or renovations.

Qualifications:

• Bachelor’s degree in Human Resources, Hospitality Management, or related field (preferred).
• Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
• Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.

Skills & Competencies:

• Strong presentation, facilitation, and communication skills.
• Ability to design engaging and impactful training content.
• High level of organizational and project management skills.
• Culturally sensitive with the ability to work across diverse teams.

Other Requirements:

• Willingness to travel regularly between assigned hotel locations.
• Flexible schedule to accommodate training across various shifts.
• Fluency in [languages required or preferred].