Learning and Development Manager

The role of Assistant Manager / Manager in the Learning & Development department at Udman Hotels & Resorts involves developing, implementing, and overseeing training and development programs across multiple hotel properties to ensure consistent service excellence, operational efficiency, and brand compliance. Working closely with hotel leadership teams, you will identify training needs, create property-specific learning strategies, and ensure that team members have the necessary skills and knowledge to deliver exceptional guest experiences. Your key responsibilities will include designing, developing, and delivering core training programs covering onboarding, brand standards, guest service, compliance, and operations for all assigned hotels. You will customize training content to align with the needs and culture of each property while maintaining brand consistency. Utilizing blended learning strategies, you will implement various formats such as in-person, on-the-job, virtual, and e-learning to ensure training quality is consistent across all properties. Collaborating with hotel department heads and HR teams, you will conduct training needs assessments and analyze performance data, guest feedback, and quality audit scores to identify areas for improvement. Based on business objectives and performance outcomes, you will develop targeted learning solutions and deliver leadership development programs for supervisors, managers, and high-potential team members. Additionally, you will coach hotel leadership teams on training techniques, team engagement, and performance management while supporting succession planning by identifying internal talent and preparing them for future roles. Ensuring compliance with mandatory training programs including health & safety, security, compliance, and brand-specific training across all properties will be a key aspect of your role. You will also be responsible for monitoring training requirements and maintaining accurate records, as well as partnering with brand corporate training teams to implement new initiatives and uphold standards. To be successful in this role, you should ideally possess a Bachelor's degree in Human Resources, Hospitality Management, or a related field, along with at least 3-5 years of experience in a training role within the hospitality industry, preferably with exposure to multiple properties. Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design would be advantageous. In terms of skills and competencies, you should have strong presentation, facilitation, and communication skills, along with the ability to design engaging and impactful training content. Excellent organizational and project management skills are essential, as well as cultural sensitivity and the ability to collaborate effectively across diverse teams. This role will require regular travel between assigned hotel locations and a flexible schedule to accommodate training sessions across various shifts. Fluency in specific languages may be required or preferred based on the location and clientele of the hotels.,