Lead - Total Quality Management

Role Purpose:

The Lead – TQM will be the CEO’s strategic partner in creating, governing, and institutionalising systems that drive operational excellence across JJ Plastalloy. The role-holder’s primary objective is not only to design efficient systems but to ensure they are lived daily by every department, embedding a culture where system adherence becomes second nature.

Key Objectives:

• System Creation: Build efficient, standardised frameworks for quality, supply chain, customer satisfaction, KPI governance etc.
• System Governance: Establish review, monitoring, and escalation mechanisms to ensure compliance and accountability.
• Culture Embedding: Drive adoption so that systems are owned by departments and embedded into everyday operations.
• Audit & Readiness: Guarantee continuous compliance with standards, customer audits, conduct internal audits etc.
• Sustainable Excellence: Achieve long-term reliability by standardising systems across functions, ensuring consistency, scalability, and transparency in operations.

Key Responsibilities:

• Design JJ Plastalloy’s enterprise-wide TQM framework with standardised processes and documentation.
• Build tiered governance mechanisms (plant, functional, CEO-level reviews) to monitor performance.
• Define and manage KPI dashboards that provide the CEO and leadership with clear visibility.
• Partner with departments to ensure ownership of systems — processes should be followed without external push.
• Lead supplier quality systems: qualification, audits, and performance monitoring.
• Establish customer complaint and feedback loops with structured corrective/preventive actions.
• Continuously review, streamline, and optimise business processes across all departments to drive efficiency and continuous business process improvements.
• Drive adoption of compliance standards and continuous compliance across sites.
• Embed Lean, Six Sigma, and Kaizen practices as permanent systems, not one-off projects.
• Train and coach managers to build a culture of system thinking and accountability.

Expected Outcomes:

• Company-wide shift from person-dependent working to system-driven operations.
• CEO and leadership team empowered with transparent dashboards and governance reviews.
• Long-term culture of accountability, discipline, and continuous improvement.

Required Skills & Competencies:

• Proven expertise in TQM and system design across manufacturing organisations.
• Strong governance mindset: ability to create mechanisms for monitoring, escalation, and accountability.
• Track record of embedding culture change and ensuring adoption of systems across functions.
• Demonstrated ability to own and deliver digital initiatives, and champion the implementation and adoption of IoT and Industry 4.0 to enhance efficiency, visibility, and data-driven decision-making.
• Proficiency in Lean, Six Sigma, TPM, or Kaizen.
• Strong analytical ability with experience in KPI design and reporting.
• Excellent communication and influence skills; ability to drive change across leadership and shopfloor.