Role Overview As an Executive - Export Sales Office, you will be the handle export sales operations for specific countries, ensuring seamless coordination between clients, sales teams, and internal departments. Your focus will be on managing documentation, client communication, and backend processes to drive efficiency in global trade workflows. Key Responsibilities Sales Coordination & Support:Prepare and manage sales documentation (quotations, invoices, proforma invoices).Address client inquiries related to orders, pricing, and delivery timelines.Coordinate with sales, logistics, and operations teams to ensure timely order fulfillment. CRM & Data Management:Maintain accurate customer records and interactions in CRM systems (e.g., Salesforce, Zoho).Track order statuses and provide regular updates to clients and internal stakeholders. Client Relationship Management:Draft professional emails, negotiate terms, and resolve post-sales queries.Build long-term relationships with international clients through consistent follow-ups. Reporting & Analysis:Generate weekly/monthly reports on order statuses, client feedback, and sales pipeline.Analyze data to identify bottlenecks and suggest process improvements. Skills:Proficiency in CRM tools, MS Office (Excel, PowerPoint), and email communication.Exceptional written and verbal English skills.Strong organisational skills with an eye for detail.
Role Purpose: The Lead – TQM will be the CEO’s strategic partner in creating, governing, and institutionalising systems that drive operational excellence across JJ Plastalloy. The role-holder’s primary objective is not only to design efficient systems but to ensure they are lived daily by every department, embedding a culture where system adherence becomes second nature. Key Objectives: System Creation: Build efficient, standardised frameworks for quality, supply chain, customer satisfaction, KPI governance etc. System Governance: Establish review, monitoring, and escalation mechanisms to ensure compliance and accountability. Culture Embedding: Drive adoption so that systems are owned by departments and embedded into everyday operations. Audit & Readiness: Guarantee continuous compliance with standards, customer audits, conduct internal audits etc. Sustainable Excellence: Achieve long-term reliability by standardising systems across functions, ensuring consistency, scalability, and transparency in operations. Key Responsibilities: Design JJ Plastalloy’s enterprise-wide TQM framework with standardised processes and documentation. Build tiered governance mechanisms (plant, functional, CEO-level reviews) to monitor performance. Define and manage KPI dashboards that provide the CEO and leadership with clear visibility. Partner with departments to ensure ownership of systems — processes should be followed without external push. Lead supplier quality systems: qualification, audits, and performance monitoring. Establish customer complaint and feedback loops with structured corrective/preventive actions. Continuously review, streamline, and optimise business processes across all departments to drive efficiency and continuous business process improvements. Drive adoption of compliance standards and continuous compliance across sites. Embed Lean, Six Sigma, and Kaizen practices as permanent systems, not one-off projects. Train and coach managers to build a culture of system thinking and accountability. Expected Outcomes: Company-wide shift from person-dependent working to system-driven operations. CEO and leadership team empowered with transparent dashboards and governance reviews. Long-term culture of accountability, discipline, and continuous improvement. Required Skills & Competencies: Proven expertise in TQM and system design across manufacturing organisations. Strong governance mindset: ability to create mechanisms for monitoring, escalation, and accountability. Track record of embedding culture change and ensuring adoption of systems across functions. Demonstrated ability to own and deliver digital initiatives, and champion the implementation and adoption of IoT and Industry 4.0 to enhance efficiency, visibility, and data-driven decision-making. Proficiency in Lean, Six Sigma, TPM, or Kaizen. Strong analytical ability with experience in KPI design and reporting. Excellent communication and influence skills; ability to drive change across leadership and shopfloor.