Lead Operations & Automation Specialist (Remote)

Location:

Type:

a disciplined operator

Role Overview

Operations Leadership

design and implement the “Agency OS”

Key Responsibilities

1. Build & Implement Operations Systems

• Design and roll out

  SOPs, workflows, and checklists

  across all functions (content, design, ads, reporting, client comms).
• Create scalable processes for campaign execution, client onboarding, QA, and reporting.
• Maintain a

  living SOP library

  (brief templates, playbooks, QA checklists).
• Set

  quality bars

  and automated pre-flight checks (naming, specs, tracking, brand voice, compliance).

2. Lead AI-First & Automation-First Operations

• Build automations

  using Zapier, Make, Airtable, Notion, and Slack integrations.
• Handle

  API integrations

  between tools (project management, reporting dashboards, CRM, design/file storage).
• Create

  low-code/no-code systems

  to eliminate repetitive manual work.
• Set up a

  central data hub

  (Notion/Airtable + dashboards) for real-time visibility into workloads, performance, and profitability.
• Train the team to integrate AI into daily creative, reporting, and communication tasks.

3. Project & People Operations

• Oversee day-to-day execution rhythms (sprints, stand-ups, async updates).
• Balance workloads between freelancers and core team members.
• Ensure deadlines and quality are met consistently through system-driven workflows.

4. Performance & Growth Ops

• Track and automate

  KPIs

  for campaigns, team productivity, and client satisfaction.
• Identify bottlenecks early and fix them with

  process + automation

  (not heroics).
• Act as the “ops brain” for the founder, turning vision into repeatable, automated execution.

Experience

• 3 to 5 years in

  operations/project management

  at a

  remote

  marketing or creative agency.
• Proven ability to

  build systems from scratch

  (not just maintain existing ones).
• Hands-on track record in

  automation + AI for creative/marketing workflows

  .

Technical Skills

• Strong / Expert with

  Zapier, Make, Notion, Slack automation, and Google Workspace

  .
• Familiarity with

  APIs and low-code/no-code integration

  .
• Proficiency with

  AI tools (ChatGPT, Jasper, Midjourney, etc.)

  for content, reporting, and ops tasks.
• Bonus: comfort with

  basic scripting (Python/JavaScript)

  for custom automations.

Leadership & Operations

• Can lead a lean, remote-first team with empathy and structure.
• Skilled at

  documentation, delegation, and building clarity

  .
• Comfortable being the “process enforcer” while protecting creative freedom.

What We’re Looking For

• A

  systems-thinker

  who loves turning chaos into clarity.
• Someone who has actually

  scaled a small agency/team into structured operations

  .
• Obsessed with

  AI + automation

  , always finding ways to cut 10 steps into 3.
• Hybrid mindset:

  process-oriented AND tech-oriented

  .
• Thrives in

  fast-paced, founder-led environments

  .

Perks

• Remote-first, flexible culture.
• Work directly with the founder to shape the future of a fast-growing boutique agency.
• Creative, mission-driven clients across fashion, lifestyle, SaaS, and wellness.
• Freedom to experiment with

  cutting-edge AI + automation

  .

How to Apply

hr@socialsiyappa.com

1. Resume + portfolio + LinkedIn.
2. A 1 to 2-page “Agency OS” snapshot (screens/Loom) from a system you built.
3. Two SOP samples (e.g., creative QA, campaign launch).
4. One automation you shipped (what it did, tools used, time saved).

Subject: