Lead L&D(Learning & Development)

Job Overview

The Learning and Development Lead will play an active role in creating and implementing the Learning & Development strategy for Booking Holdings Center of Excellence in India. The role supports the COE leadership in delivering initiatives in India and plays a critical role in staying connected to internal customers and executing our strategy, maintaining the learning records, and staying updated on the latest L&D trends and best practices in the industry. The role creates opportunities to build deep L&D skills (by working closely with L&D experts internally, and consultants externally), program management capabilities and core HR skills.

What youll be doing:

Create a Learning and Development Framework for BH India COE

• Take time to understand the Booking Holdings India business operating model, strategic focuses and products to build credibility with stakeholders.
• Synthesize all inputs to create a strategic Learning Development plan and be able to clearly communicate these needs and the plan to all stakeholders involved. Get buy-in and the operational support needed to execute. Drive delivery of the learning programs as identified in the learning framework and the learning need analysis.
• Stay abreast of industry people trends in order to understand how to future proof the business areas you are responsible for. Bring this intelligence into the organization in a meaningful and relevant way through Needs Analysis and stakeholder engagement.
• To evaluate the effectiveness and engagement of the solutions being implemented to demonstrate a return on investment to the business. Prepare a plan for the Learning & Development budget and manage the budget effectively. Report out the budget with respective stakeholders on a monthly basis.

• Partner with Business Units and Key stakeholders on their learning needs

  Lead high impact Needs Analysis with business stakeholders to assess, influence and position the right learning products at the right time to drive the 1) business towards achieving their objectives 2) people department achieving their people priorities.
• Identifies key stakeholders across business functions and HR advisory. Build and maintain trusting relationships with all key stakeholders in order to meaningfully engage and truly understand needs and priorities.
• Coach business leadership teams and senior leaders on leveraging the learning offerings appropriately based on their needs.
• Identify any business needs such as team collaboration, creating a shared vision or any other challenge the team is facing and provide a learning/ organizational development solution to address the challenges.

Onboarding Programs

• Conceptualize and deliver a world class onboarding experience for new joinees to enhance their assimilation and engagement right from the start. Seek regular and continuous feedback to improvise the onboarding program on a quarterly basis and report out any feedback that comes from the Glint Onboarding Program.

Vendor Management

• Onboard a repository of vendors and maintain a catalogue for leaders to have visibility on the list of existing vendors.
• Establish mechanisms and SLAs to hold vendors accountable for a high level of service delivery. Additionally, conduct audits or feedback mechanisms to provide feedback on the vendors.

Compliance

• Drive compliance on Compliance Trainings and take it to 100% completion of training across the organization at all times.

Systems and Dashboards

• Partner with Booking.com Systems team for licenses, administration and support for Learning Systems such as OReilly, LinkedIn Learning, Coach Hub and B.Learn.
• Continuous onboarding and offboarding of employees on the Learning Systems to ensure we are using the licenses carefully.
• Leverage the B.Learn system for reporting and analytics of key learning metrics, number of hours spent over learning and prepare a catalogue/ framework for learning.

What youll bring:

• Bachelor's degree in business management, HR (MBA preferred) 12 + years of experience demonstrating passion in building capability at an org level and in developing people
• Progressive experience in learning & development of delivering technical learning, functional learning and behavior learning is necessary.
• Expertise in executing programs or initiatives independently. Self starter with a creative and learning mindset.
• Experience in project management and budgeting
• Ability to build partnerships and working relationships with multiple stakeholders across levels.
• Knowledge of Adult learning theories
• Facilitation skills and Instructional Design capabilities will be an added advantage.
• Business understanding, customer centricity, learning agility, problem solving and analytical skills
• Excellent communication, influencing, presentation and project management skills