Lead Business Analyst-ERP systems, Finance modules like Accounts Payable, Accounts Receivable (AR)

• Strong knowledge of ERP systems, particularly in Finance with a focus on Accounts Payable (AP), Accounts Receivable (AR), and Procurement. A foundational understanding of finance is essential.
• ERP experience is preferred.
• Act as an individual contributor, collaborating with peers, customers, delivery teams, development teams, and quality assurance teams to execute the product roadmap.
• Stay updated on new developments in the domain and ensure that relevant advancements are incorporated into the roadmap.
• Actively participate in the development of business concepts and design reviews.
• Drive and propose solutions that enhance user experience, in alignment with emerging market trends.
• Provide practical solutions and guidance to address issues and queries from various stakeholders.
  

• Relevant certifications in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) are a plus.
• Experience
• Experience in customer support or a similar client-facing role (typically 1-5 years).
• Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
• Hands-on experience in troubleshooting and resolving ERP-related issues.
• Technical Skills
• Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
• Strong problem-solving and troubleshooting abilities.
• Ability to understand and explain technical concepts to non-technical users.
• Database knowledge (e.g., SQL) for issue diagnosis.
• Familiarity with cloud-based ERP platforms is increasingly important.
• Communication Skills
• Excellent verbal and written communication skills to interact with clients effectively.
• Ability to explain complex issues in a clear and concise manner.
• Active listening skills to understand client needs and respond appropriately.
• Strong customer service skills with a focus on building relationships and client satisfaction.
• Analytical and Problem-Solving Skills
• Ability to analyze user issues and identify root causes.
• Strong troubleshooting skills to provide quick and effective resolutions.
• Aptitude for understanding complex business processes and how ERP systems support them.
• Time Management and Multitasking
• Ability to handle multiple client cases and prioritize based on urgency and impact.
• Organizational skills to track support tickets and follow up on pending issues.
• Patience and Empathy
• Ability to remain calm and empathetic when dealing with frustrated or upset clients.
• Focus on providing a positive experience for users while resolving their issues.
• Adaptability and Learning Ability
• Willingness to stay updated on new ERP features, updates, and technologies.
• Ability to adapt to changes in the ERP system, business processes, or client requirements.
• Continuous learning mindset to enhance both technical and interpersonal skills.
• Teamwork and Collaboration
• Ability to work effectively in a team, collaborating with technical experts, consultants, and developers.
• Comfortable in a cross-functional environment, ensuring clients' needs are met by coordinating with different departments.
• Documentation and Reporting Skills
• Ability to maintain clear and detailed documentation of client issues, resolutions, and any follow-up actions.
• Proficiency in ticketing systems (e.g., Jira) for tracking client support requests.
  

• Strong interpersonal skills to maintain positive relationships with clients.
• Ability to work under pressure and handle high-stress situations effectively.
• Attention to detail to ensure accurate data entry and issue resolution
  

Required Qualifications To Be Successful In This Role

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