FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition
- Exposure to Core Payment Systems
Opportunity to work within critical wire and ACH platforms, ensuring seamless implementation of regulatory and operational changes in a high-impact, regulated environment.
- Cross-Functional Collaboration
Engage with global teams across product, technology and operations, contributing to process improvements and automation in a key transformational space.
Job Details
- Position Title: Lead Analyst – Banking Operations
- Career Level: P3
- Job Category: Manager
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
This is a capability within First Citizens India focused primarily on supporting UAT for Wire Operations and ACH processes. The team plays a critical role in ensuring system performance and successful change management by following testing protocols in a collaborative manner. This is a high-visibility function with great opportunities for future
Impact
In this role you will be responsible for performing independent testing and helping in developing methods of measuring the quality and performance of user acceptance testing. Supports testing and activities that identify issues, trends and gaps during testing phase. Work closely with testing leads to create test plan and strategy. Writes test cases to business requirements/user stories, Uploads cases to testing tool and executes testing from tool. Logs testing defects and works with business to ensure appropriate severity is provided. Follows SDLC guidelines.
Key Deliverables
Test Planning
– Participates in business requirement meetings, ensures requirement is testable. Assists with creating test plan and test strategy for User Acceptance Testing piece. Writes test cases to requirements or user stories. Uses testing tool to upload test cases. Ensures that all test cases trace back to requirements/user stories
Execution
– During execution phase executes tests cases within testing tool. Analyzes testing results to ensure test scenario passes. Opens defects for scenarios that fail to meet the requirements. Works with business unit to ensure proper severity is given to the defect. Performs defect retesting. Assists with User Acceptance testing daily testing status reports. Participates in defect triage meetings and overall project meetings. Supports all forms of testing, end to end, functional, and regression. Ensure follow System Development Lifecycle
Data Analysis
– Sources, compiles and interprets data analysis data for accuracy and efficiency. Effectively communicate analysis of output through reporting.
Timeliness
– Prioritize testing based on critical test cases. Ensures meeting standard test execution requirements.
Initiative and continuous improvement
– Escalate issues during planning and execution phase. Raise defects and ensure proper prioritization is given. Assist team in ensuring all testing is completed within the allotted timelines provided. Raise concerns to management and assist team members when and where applicable.
Compliance
– Compliance with all FCB regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs.
Functional Skills
Skills and Qualification
- Testing
- Quality Assurance/User Acceptance testing in Financial Services Organization
- Knowledge of phases of testing
- Experience with writing test cases
- Agile experience
- Jira experience
Analytical And Organizational Skills
Strong organizational and time management skills are important as testing timelines are often reduced or impacted during a project. Ability to identify defects and discuss with business unit.Must have excellent verbal, written and interpersonal communication skills
Project Methodology
.Knowledge of phases of a project Understanding requirement testing documents required for SDLC but also business requirements. Proactive in escalating potential risks to seniors in the team or manager.
Team member Engagement
Must be able to work independently in completing assigned duties while also working as a team to keep associates apprised of any changes.
Banking & Payments Domain Knowledge
7-10 Years experience with banking cash management, treasury and depositsSubject matter expertise on ACH and Wire transfer operations is preferred
Technical/Business Skills
- Agile Methodology
- Automated testing skills
- Jira application knowledge
Relationships & Collaboration
Reports to: Manager / Sr. Manager
Partners: Stake holders and cross functional teams
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
