Lead Administrator

About the Company

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About the Role

ESSENTIAL_SKILL - M365 Exchange Online

Location: PUNE

Experience: 8+ years

Responsibilities

• Design and enhance messaging services with automation and security.
• Lead migrations to/from Office 365.
• Provide L3 support and mentor support teams.
• Collaborate with InfoSec to validate configurations and identify threats.

Technical Areas

• Microsoft 365 Exchange Online administration.
• Proofpoint email security and archiving.
• OneDrive for Business configuration and support.
• PowerShell scripting for automation.
• Exchange hybrid deployment and mail flow troubleshooting.

Team Management

• Resourcing

• Forecast talent requirements as per the current and future business needs.
• Hire adequate and right resources for the team.
• Train direct reportees to make right recruitment and selection decisions.

• Talent Management

• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
• Build an internal talent pool of HiPos and ensure their career progression within the organization.
• Promote diversity in leadership positions.

• Performance Management

• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.

• Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team.
• Track team satisfaction scores and identify initiatives to build engagement within the team.
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team.
• Exercise employee recognition and appreciation.

Deliver

• No Performance Parameter

• Operations of the tower
• SLA adherence
• Knowledge management
• CSAT/ Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management

• New projects

• Timely delivery
• Avoid unauthorized changes
• No formal escalations

Qualifications

• Mandatory Skills: M365 Exchange Online.
• Experience: 8-10 Years.

Pay range and compensation package

Not specified in the provided job description.