L2 Application Support Engineer – Supply Chain Finance LOS Hot

Job Purpose

Level 2 application support

Loan Origination System (LOS)

Supply Chain Finance

Key Responsibilities

• Loan Origination Workflow Monitoring
• Monitor the end-to-end SCF LOS workflow: lead creation, credit scoring, document collection, sanctioning, and handover to LMS.
• Ensure seamless functioning of automated steps like KYC validation, anchor onboarding, and vendor/dealer linkages.
• Validate credit scoring rules, approval matrix, and turnaround times (TAT).
• Incident Resolution & User Support
• Investigate and resolve issues related to LOS forms, drop-downs, rule failures, or user access.
• Provide L2 support to credit analysts, sales, and operations teams for loan initiation glitches or missing data flows.
• Perform root cause analysis and create workarounds where feasible.
• System Integration & Data Flow
• Support data exchange between LOS – LMS – CBS – Credit Bureaus – including document uploads and decisioning APIs.
• Monitor and validate third-party integrations for eSign, bureau pulls, GSTN validation, or PAN/Aadhaar checks.
• Coordinate with L3/vendor team for data mapping, master sync, and onboarding rule engine tuning.
• Configuration & Product Setup
• Support product team in setting up new SCF programs, eligibility rules, and risk models in LOS.
• Validate UI/UX updates and perform post-deployment sanity testing for workflows.
• Maintain and update master data like anchors, locations, credit limits, and document templates.
• Reporting & Audit Support
• Generate ad hoc and scheduled reports for LOS funnel tracking, TAT reports, and approval status.
• Assist in data gathering for compliance, regulatory audits, and MIS validation.
• Maintain SOPs, user manuals, and RCA documentation.
  

Technical Skills

Area

Tools/Technologies

Soft Skills & Functional Knowledge

• Strong understanding of SCF workflows, credit appraisal, dealer/vendor programs, and credit committee approval flows.
• Analytical mindset to trace and resolve loan lifecycle issues.
• Ability to coordinate across product, tech, business, and vendor teams.
• Effective communication and documentation for issue handling and knowledge transfer.
  

Preferred Certifications

• ITIL Foundation
• Certifications in Credit/Trade Finance (e.g., IIBF, SCF Practitioner) – optional
  

Work Schedule

• General business hours with on-call support during product launches, month-end peaks, or regulatory reporting windows.