Position Summary:
The Key Account Manager for Vouchers & Services will be responsible for managing and growing relationships with strategic partners in the digital services ecosystem, driving revenue growth through gift cards, vouchers, subscription services, and experience-based offerings. This role requires deep understanding of digital commerce, service delivery models, and consumer behavior in the services segment.
Key Responsibilities:
Strategic Account Management
- Manage and grow relationships with top-tier service providers, gift card issuers, and digital service platforms
- Develop and execute account-specific growth strategies aligned with partner objectives and marketplace goals
- Serve as primary point of contact for key accounts, ensuring exceptional partner experience and satisfaction
- Conduct regular business reviews with key partners to assess performance and identify expansion opportunities
- Negotiate commercial terms, revenue sharing agreements, and exclusive partnership deals
- Develop long-term strategic roadmaps for key account partnerships and service expansion
- Manage complex account escalations and resolve business-critical issues
Digital Service Portfolio Management
- Drive growth across gift cards, vouchers, subscription services, and experience vouchers
- Develop and implement promotional strategies for digital services including festival campaigns and seasonal offers
- Optimize service catalog and pricing strategies in collaboration with service partners
- Monitor and analyze service performance metrics including adoption rates, redemption patterns, and customer satisfaction
- Identify opportunities for new service categories and digital product innovations
- Coordinate with technology teams on API integrations and service delivery enhancements
- Manage service-level agreements (SLAs) and ensure delivery performance standards
Business Development & Partnership Expansion
- Identify and onboard new premium service providers and digital platforms
- Develop exclusive service launches and first-to-market digital offerings
- Negotiate and secure preferential commercial terms and exclusive distribution rights
- Explore new service verticals including fintech, edutech, healthtech, and lifestyle services
- Develop white-label and co-branded service opportunities
- Coordinate with fintech partners for payment solutions and financial services integration
- Manage partnerships with subscription platforms and recurring service providers
Revenue Growth & Performance Optimization
- Drive GMV growth and market share expansion for key voucher and service accounts
- Develop pricing strategies and promotional mechanics for digital services
- Optimize customer acquisition and retention strategies for service categories
- Analyze customer data and usage patterns to inform service development and positioning
- Implement cross-selling and upselling strategies for complementary services
- Manage revenue forecasting and target achievement for key accounts
- Coordinate with marketing teams on customer acquisition campaigns and retention programs
Technology Integration & Innovation
- Collaborate with technology teams on API integrations and service platform enhancements
- Ensure seamless service delivery and real-time processing capabilities
- Manage digital wallet integrations and payment gateway optimizations
- Coordinate with product teams on user experience improvements and feature development
- Implement automated service delivery and instant fulfillment solutions
- Manage service tracking, analytics, and performance monitoring systems
- Drive innovation in service delivery models and customer experience
Operational Excellence & Compliance
- Ensure smooth onboarding process for new service partners and digital platforms
- Coordinate with operations teams for seamless service launches and promotional campaigns
- Manage service catalog quality, product descriptions, and terms & conditions accuracy
- Ensure compliance with regulatory requirements for financial services, insurance, and digital payments
- Manage customer service protocols for voucher redemption and service delivery issues
- Coordinate with legal teams on service agreements, terms of service, and compliance matters
- Implement fraud prevention and security measures for digital service transactions
Market Intelligence & Strategic Planning
- Conduct market research and competitive analysis within digital services and voucher segments
- Monitor fintech trends, subscription economy developments, and service innovation patterns
- Analyze customer behavior data and service usage patterns to inform strategic decisions
- Provide insights on emerging service categories and digital transformation opportunities
- Collaborate with category teams on service assortment planning and gap analysis
- Develop category-specific content strategies and customer education initiatives
- Track and report on competitive service offerings and pricing strategies
Cross-Functional Collaboration
- Work closely with marketing teams on service campaigns and customer acquisition strategies
- Collaborate with finance teams on revenue recognition, settlement processes, and financial reconciliation
- Partner with technology teams on platform enhancements and integration requirements
- Support customer service teams with service-specific issues and escalation management
- Collaborate with legal and compliance teams on regulatory requirements and contract negotiations
- Work with data analytics teams on performance tracking and business intelligence
- Coordinate with international teams on global service partnerships and expansion
Required Qualifications:
Education & Experience
- Bachelor's degree in Business Administration, Marketing, Finance, or related field
- 4-5 years of experience in key account management, business development, or partnership management
- Prior experience in fintech, digital services, or financial services industries preferred
- Experience with e-commerce platforms, digital payments, or marketplace operations
