OTA Senior Manager - Hotel Operation

Job Summary:

Key Responsibilities:

Manage key hotel partnerships, oversee regional operations, and ensure smooth onboarding and inventory management while supporting the Head of Hotel in achieving aggressive growth targets. 

• Act as the key liaison between OTA platforms and internal teams 
• Support the Head of OTA in managing strategic initiatives and high-priority accounts 
• Handle key accounts and assist in negotiating terms with OTA partners 
• Monitor market trends, pricing strategies, and competitive landscape 
• Provide mentorship to junior staff 
• Ensure timely reporting and issue resolution 
• Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip 
• Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo 

Requirements:

• Education

  : Bachelor's degree in Hotel Management or Business 

• Experience

  : 5-7 years in hotel operations/OTA management 

• Technical Skills

  :  

1. Proficiency in channel management systems 
2. Experience with hotel PMS integration 
3. Knowledge of hotel rate structures and inventory types 
4. Understanding of hotel quality standards and star ratings 

Key Competencies:

• Managing portfolio of 2000+ hotel partners 
• Experience with chain hotels and independent properties 
• Knowledge of regional hotel markets and pricing dynamics 
• Understanding of hotel amenities and categorization 
• Crisis management during peak season overbookings 

Performance Metrics:

• Regional GMV targets: $10M+ monthly per region 
• Hotel onboarding: 1000+ hotels/month per region 
• Partner retention rate: 90%+ 
• Inventory accuracy: 98%+ 

Benefits:

• Dynamic and friendly global start-up work culture
• Competitive salary with regular performance reviews
• Fun team activities: monthly birthdays, events, and gifts
• Annual team building and company outings
• Supportive environment during personal or health-related situations
• Paid leave and other benefits as per company policy