Franchise India is seeking an experienced Call Center Head to lead our customer service operations. The ideal candidate will be responsible for managing our call center team, ensuring exceptional service delivery to our clients and franchisees, and driving performance excellence. Key Responsibilities: Leadership and Management: Oversee and motivate a team of call center agents, ensuring alignment with company objectives. Develop and implement training programs to enhance team performance and product knowledge. Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence: Manage daily call center operations to ensure efficiency and productivity. Monitor and analyze call center metrics (e.g., response times, resolution rates) to identify areas for improvement. Implement best practices to optimize operational efficiency and improve customer satisfaction. Customer Service: Ensure high-quality interactions with clients and franchisees, addressing escalated issues promptly. Develop customer service policies and procedures to enhance overall service delivery. Collect and analyze customer feedback to drive continuous improvement. Strategic Planning: Collaborate with senior management to set departmental goals that align with overall company objectives. Utilize data analytics to inform staffing and operational strategies. Stay informed about industry trends and competitive landscape to keep Franchise India at the forefront. Reporting: Prepare regular reports on call center performance, highlighting achievements and areas for development. Present insights and recommendations to senior leadership based on performance metrics. Qualifications: Bachelors degree in Business Administration, Management, or a related field; Masters degree preferred. Minimum of 5 years of experience in call center management, preferably in the franchising or service industry. Strong understanding of call center metrics, CRM systems, and customer service principles.
Job Summary: We are seeking a dynamic and experienced Business Head to lead growth initiatives for our management consulting firm. The role requires a strategic thinker with a strong network in corporate sectors, a deep understanding of consulting services, and a proven track record in identifying, pursuing, and closing high-value opportunities. Key Responsibilities: Develop and execute a comprehensive business development strategy aligned with the firms goals. Identify and pursue new consulting opportunities with corporates, government agencies, and international clients. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Drive lead generation through networking, events, partnerships, referrals, and digital platforms. Collaborate with practice leaders to craft customized proposals, presentations, and RFP responses. Track market trends and competitor activity to identify new service opportunities and client needs. Represent the firm at industry events, conferences, and client meetings to enhance brand visibility. Develop and lead client acquisition campaigns and sales pitches for consulting projects. Maintain and update the sales pipeline, CRM systems, and BD dashboards. Drive strategic partnerships and alliances to expand market reach. Preferred candidate profile Bachelors degree in Business, Economics, or related field; MBA or equivalent preferred. 13+ years of experience in business development or client acquisition in a management consulting or professional services environment. Deep understanding of consulting service lines (strategy, operations, HR, transformation, etc.). Strong network and client base in mid to large enterprises and/or government bodies. Excellent communication, negotiation, and stakeholder management skills. Proven experience in proposal development, pitching, and closing deals. Analytical mindset with strong commercial acumen. Proficiency in CRM tools and MS Office Suite. Key Skills: B2B Sales & Consultative Selling Strategic Networking Proposal Development & RFP Management Market Intelligence & Research Relationship Management Contract Negotiation Thought Leadership Engagement
Job Summary: We are seeking a dynamic and experienced Business Head to lead growth initiatives for our management consulting firm. The role requires a strategic thinker with a strong network in corporate sectors, a deep understanding of consulting services, and a proven track record in identifying, pursuing, and closing high-value opportunities. Key Responsibilities: Develop and execute a comprehensive business development strategy aligned with the firms goals. Identify and pursue new consulting opportunities with corporates, government agencies, and international clients. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Drive lead generation through networking, events, partnerships, referrals, and digital platforms. Collaborate with practice leaders to craft customized proposals, presentations, and RFP responses. Track market trends and competitor activity to identify new service opportunities and client needs. Represent the firm at industry events, conferences, and client meetings to enhance brand visibility. Develop and lead client acquisition campaigns and sales pitches for consulting projects. Maintain and update the sales pipeline, CRM systems, and BD dashboards. Drive strategic partnerships and alliances to expand market reach. Preferred candidate profile Bachelors degree in Business, Economics, or related field; MBA or equivalent preferred. 13+ years of experience in business development or client acquisition in a management consulting or professional services environment. Deep understanding of consulting service lines (strategy, operations, HR, transformation, etc.). Strong network and client base in mid to large enterprises and/or government bodies. Excellent communication, negotiation, and stakeholder management skills. Proven experience in proposal development, pitching, and closing deals. Analytical mindset with strong commercial acumen. Proficiency in CRM tools and MS Office Suite. Key Skills: B2B Sales & Consultative Selling Strategic Networking Proposal Development & RFP Management Market Intelligence & Research Relationship Management Contract Negotiation Thought Leadership Engagement