Franchise India is seeking an experienced Call Center Head to lead our customer service operations. The ideal candidate will be responsible for managing our call center team, ensuring exceptional service delivery to our clients and franchisees, and driving performance excellence. Key Responsibilities: Leadership and Management: Oversee and motivate a team of call center agents, ensuring alignment with company objectives. Develop and implement training programs to enhance team performance and product knowledge. Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence: Manage daily call center operations to ensure efficiency and productivity. Monitor and analyze call center metrics (e.g., response times, resolution rates) to identify areas for improvement. Implement best practices to optimize operational efficiency and improve customer satisfaction. Customer Service: Ensure high-quality interactions with clients and franchisees, addressing escalated issues promptly. Develop customer service policies and procedures to enhance overall service delivery. Collect and analyze customer feedback to drive continuous improvement. Strategic Planning: Collaborate with senior management to set departmental goals that align with overall company objectives. Utilize data analytics to inform staffing and operational strategies. Stay informed about industry trends and competitive landscape to keep Franchise India at the forefront. Reporting: Prepare regular reports on call center performance, highlighting achievements and areas for development. Present insights and recommendations to senior leadership based on performance metrics. Qualifications: Bachelors degree in Business Administration, Management, or a related field; Masters degree preferred. Minimum of 5 years of experience in call center management, preferably in the franchising or service industry. Strong understanding of call center metrics, CRM systems, and customer service principles.
Job Summary: We are seeking a dynamic and experienced Business Head to lead growth initiatives for our management consulting firm. The role requires a strategic thinker with a strong network in corporate sectors, a deep understanding of consulting services, and a proven track record in identifying, pursuing, and closing high-value opportunities. Key Responsibilities: Develop and execute a comprehensive business development strategy aligned with the firms goals. Identify and pursue new consulting opportunities with corporates, government agencies, and international clients. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Drive lead generation through networking, events, partnerships, referrals, and digital platforms. Collaborate with practice leaders to craft customized proposals, presentations, and RFP responses. Track market trends and competitor activity to identify new service opportunities and client needs. Represent the firm at industry events, conferences, and client meetings to enhance brand visibility. Develop and lead client acquisition campaigns and sales pitches for consulting projects. Maintain and update the sales pipeline, CRM systems, and BD dashboards. Drive strategic partnerships and alliances to expand market reach. Preferred candidate profile Bachelors degree in Business, Economics, or related field; MBA or equivalent preferred. 13+ years of experience in business development or client acquisition in a management consulting or professional services environment. Deep understanding of consulting service lines (strategy, operations, HR, transformation, etc.). Strong network and client base in mid to large enterprises and/or government bodies. Excellent communication, negotiation, and stakeholder management skills. Proven experience in proposal development, pitching, and closing deals. Analytical mindset with strong commercial acumen. Proficiency in CRM tools and MS Office Suite. Key Skills: B2B Sales & Consultative Selling Strategic Networking Proposal Development & RFP Management Market Intelligence & Research Relationship Management Contract Negotiation Thought Leadership Engagement
Job Summary: We are seeking a dynamic and experienced Business Head to lead growth initiatives for our management consulting firm. The role requires a strategic thinker with a strong network in corporate sectors, a deep understanding of consulting services, and a proven track record in identifying, pursuing, and closing high-value opportunities. Key Responsibilities: Develop and execute a comprehensive business development strategy aligned with the firms goals. Identify and pursue new consulting opportunities with corporates, government agencies, and international clients. Build and maintain strong relationships with CXOs, decision-makers, and key stakeholders. Drive lead generation through networking, events, partnerships, referrals, and digital platforms. Collaborate with practice leaders to craft customized proposals, presentations, and RFP responses. Track market trends and competitor activity to identify new service opportunities and client needs. Represent the firm at industry events, conferences, and client meetings to enhance brand visibility. Develop and lead client acquisition campaigns and sales pitches for consulting projects. Maintain and update the sales pipeline, CRM systems, and BD dashboards. Drive strategic partnerships and alliances to expand market reach. Preferred candidate profile Bachelors degree in Business, Economics, or related field; MBA or equivalent preferred. 13+ years of experience in business development or client acquisition in a management consulting or professional services environment. Deep understanding of consulting service lines (strategy, operations, HR, transformation, etc.). Strong network and client base in mid to large enterprises and/or government bodies. Excellent communication, negotiation, and stakeholder management skills. Proven experience in proposal development, pitching, and closing deals. Analytical mindset with strong commercial acumen. Proficiency in CRM tools and MS Office Suite. Key Skills: B2B Sales & Consultative Selling Strategic Networking Proposal Development & RFP Management Market Intelligence & Research Relationship Management Contract Negotiation Thought Leadership Engagement
Job description Roles and Responsibilities Responsible for all calling/developing new business leads. Uncover new business opportunities within the opportunity base. Develop and help maintain new business relationships by following up with regular proactive contact Schedule appointments for sales representatives to meet with potential clients Understand prospects current state and possible future state to set appropriate meetings. Desired Candidate Profile Good convincing and negotiation skills. Good inter-personal and relationship building skills. Strong time management skills and a strong sense of professionalism Excellent telephone sales communication Customer Develop and help maintain new business relationships by following up with regular proactive contact Schedule appointments for sales representatives to meet with potential clients Understand prospects current state and possible future state to set appropriate meetings. Desired Candidate Profile Good convincing and negotiation skills. Good inter-personal and relationship building skills. Strong time management skills and a strong sense of professionalism Excellent telephone sales communication Customer service experience Experience selling to customer needs and prospectingRole & responsibilities Preferred candidate profile
Role & responsibilities Job Description Outbound Telesales, Inside Sales, end to end ownership for managing leads and selling events tickets. To promote events and sell tickets. Coordination with internal team to ensure smooth onboarding brands. Generating Sales revenue. Coordinate site visits and facilitate communication between brands and investors to increase closure success rates. Preferred candidate profile
Identify and pursue new business opportunities within assigned territory Conduct face-to-face meetings with potential and existing customers Present, promote, and sell products/services using solid arguments to prospective customers Achieve agreed upon sales targets and outcomes within schedule Build and maintain strong, long-lasting customer relationships Provide reports on customer needs, problems, interests, and competitor activities Collaborate with internal teams (marketing, customer service, product development) to ensure customer satisfaction Collect payments and manage sales orders/documentation as required Attend trade exhibitions, conferences, and meetings as a company representative Maintain up-to-date knowledge of product offerings and market trends Role & responsibilities Preferred candidate profile
Role & responsibilities Finalize Corporate Alliances : Establish and close corporate alliances to support franchise expansion with prospective clients and brands. Corporate and Concept Sales : Lead corporate sales efforts and sell various franchising concepts to new clients. Brand & Investor Portfolio Management : Manage a diverse portfolio of brands and investors, ensuring both parties receive personalized attention and care. Channel & Franchise Development : Focus on expanding the franchise network by developing new channels and strategies for franchise development. Franchise Model Development : Develop tailored franchise models and processes that align with clients' business needs and adaptability. Investor Acquisition : Acquire investors for franchisee sales by identifying and engaging high-potential candidates. Investor & Client Servicing : Build and maintain strong relationships with investors and clients, ensuring their needs and expectations are met throughout the sales and service cycle. Investor Screening : Assess the suitability of potential investors, considering factors such as investment capacity, location, and experience. Interface Between Brand & Investor : Act as a liaison between the brand and investors, facilitating the closing of franchise deals up to the signing of the agreement. Site Visits and Relationship Management : Coordinate site visits and facilitate communication between brands and investors to increase closure success rates. Solutions & Inputs : Proactively provide solutions to resolve any challenges that arise, both from clients and investors, to improve the likelihood of successful closures. Win-Win Satisfaction : Ensure a mutually beneficial outcome for both clients and investors by maintaining high levels of satisfaction and fostering long-term relationships.
Job Description Key Responsibilities: Finalize Corporate Alliances : Establish and close corporate alliances to support franchise expansion with prospective clients and brands. Corporate and Concept Sales : Lead corporate sales efforts and sell various franchising concepts to new clients. Brand & Investor Portfolio Management : Manage a diverse portfolio of brands and investors, ensuring both parties receive personalized attention and care. Channel & Franchise Development : Focus on expanding the franchise network by developing new channels and strategies for franchise development. Franchise Model Development : Develop tailored franchise models and processes that align with clients' business needs and adaptability. Investor Acquisition : Acquire investors for franchisee sales by identifying and engaging high-potential candidates. Investor & Client Servicing : Build and maintain strong relationships with investors and clients, ensuring their needs and expectations are met throughout the sales and service cycle. Investor Screening : Assess the suitability of potential investors, considering factors such as investment capacity, location, and experience. Interface Between Brand & Investor : Act as a liaison between the brand and investors, facilitating the closing of franchise deals up to the signing of the agreement. Site Visits and Relationship Management : Coordinate site visits and facilitate communication between brands and investors to increase closure success rates. Solutions & Inputs : Proactively provide solutions to resolve any challenges that arise, both from clients and investors, to improve the likelihood of successful closures. Win-Win Satisfaction : Ensure a mutually beneficial outcome for both clients and investors by maintaining high levels of satisfaction and fostering long-term relationships. Role & responsibilities Preferred candidate profile
Finalize Corporate Alliances : Establish and close corporate alliances to support franchise expansion with prospective clients and brands. Corporate and Concept Sales : Lead corporate sales efforts and sell various franchising concepts to new clients. Brand & Investor Portfolio Management : Manage a diverse portfolio of brands and investors, ensuring both parties receive personalized attention and care. Channel & Franchise Development : Focus on expanding the franchise network by developing new channels and strategies for franchise development. Franchise Model Development : Develop tailored franchise models and processes that align with clients' business needs and adaptability. Investor Acquisition : Acquire investors for franchisee sales by identifying and engaging high-potential candidates. Investor & Client Servicing : Build and maintain strong relationships with investors and clients, ensuring their needs and expectations are met throughout the sales and service cycle Win-Win Satisfaction : Ensure a mutually beneficial outcome for both clients and investors by maintaining high levels of satisfaction and fostering long-term relationships. Role & responsibilities Preferred candidate profile
We are seeking a dynamic and result-oriented professional to lead our Business Loan & Lending vertical. The candidate will be responsible for setting up, scaling, and managing the full spectrum of the lending business including partnerships with NBFCs/Banks, DSA/channel development, credit underwriting strategy, digital loan platforms, and product innovation targeting the franchise and SME sectors. Key Responsibilities: Strategic Leadership & Business Development Develop and execute a comprehensive business strategy to scale the loan and lending vertical. Identify opportunities in SME, franchisee financing, working capital loans, term loans, equipment financing, etc. Forge and manage strategic partnerships with Banks, NBFCs, fintechs, and institutional lenders. Lead initiatives to position Franchise India as a leading SME lending aggregator/platform. Product & Platform Management Design tailored lending products for franchisees, entrepreneurs, and SMEs. Collaborate with tech and product teams to build digital lending platforms and APIs. Optimize customer journey for loan discovery, eligibility, documentation, and disbursal. Sales, Distribution & Channel Development Build and manage a nationwide channel/DSA network. Drive customer acquisition through franchise events, exhibitions, digital marketing, and referral programs. Train internal and external sales teams on lending products and compliance. Risk & Compliance Develop credit policies and underwriting standards in line with lending partner requirements. Ensure compliance with regulatory and KYC norms. Monitor portfolio quality and minimize NPAs. Team Management Recruit, mentor, and lead a high-performing business development and operations team. Build a result-driven, customer-first culture within the lending unit. Key Requirements: Experience: 10+ years of experience in SME lending, NBFCs, fintech, or financial services domain. At least 3+ years in a leadership role. Education: MBA/PGDM in Finance, Marketing, or related field. Skills: Strong knowledge of lending products and credit underwriting Excellent relationship management with banks, NBFCs, and channel partners Proven ability to lead and scale business units Understanding of fintech and digital lending models Strong analytical, negotiation, and leadership skills Preferred Experience: Exposure to franchise financing or small business lending Experience in launching digital loan platforms Existing relationships with lenders, DSA networks, or alternative credit providers
Role & responsibilities Finalize Corporate Alliances : Establish and close corporate alliances to support franchise expansion with prospective clients and brands. Corporate and Concept Sales : Lead corporate sales efforts and sell various franchising concepts to new clients. Brand & Investor Portfolio Management : Manage a diverse portfolio of brands and investors, ensuring both parties receive personalized attention and care. Channel & Franchise Development : Focus on expanding the franchise network by developing new channels and strategies for franchise development. Franchise Model Development : Develop tailored franchise models and processes that align with clients' business needs and adaptability. Investor Acquisition : Acquire investors for franchisee sales by identifying and engaging high-potential candidates. Investor & Client Servicing : Build and maintain strong relationships with investors and clients, ensuring their needs and expectations are met throughout the sales and service cycle Win-Win Satisfaction : Ensure a mutually beneficial outcome for both clients and investors by maintaining high levels of satisfaction and fostering long-term relationships.
Designation : Senior Manager Brand Servicing Qualification : MBA / Graduate Website:www.franchiseindia.com, www.franchiseindia.in 1. Finalize Corporate Alliances for Franchise expansion with prospective clients/brands 2. Corporate sales, concept sales 3. Handling Brand and Investor portfolio 4. Channel Development/Franchise Development 5. Selling various bands (or business /franchising concepts) 6. Develop franchise model & process in line with client requirements/business adaptability 7. Acquiring of investors for franchisee sales 8. Servicing of investors/ Client and Customer Relations. 9. Screening of investor portfolio in terms of best fit as per investment bandwidth, location, and work profile. 10. Working as an interface between brand and investors for closing franchises up till signing of agreement 11. Arranging site visits and maintaining loop between brand and investor so as to increase the success ratio for closures. 12. Handling responsibility of coming up with suitable solutions and inputs wherever required either from clients or investor for increasing the closure probability. 13. Responsible for maintaining win-win situation for both client as well as investors hence providing total client as well as investor’s satisfaction. Below is the address for our office.
Role & responsibilities Channel & Franchise Development : Focus on expanding the franchise network by developing new channels and strategies for franchise development. Franchise Model Development : Develop tailored franchise models and processes that align with clients' business needs and adaptability. Investor Acquisition : Acquire investors for franchisee sales by identifying and engaging high-potential candidates. Investor & Client Servicing : Build and maintain strong relationships with investors and clients, ensuring their needs and expectations are met throughout the sales and service cycle Win-Win Satisfaction : Ensure a mutually beneficial outcome for both clients and investors by maintaining high levels of satisfaction and fostering long-term relationships. Preferred candidate profile