Key Account Manager - Travel Kit Category

Position Summary:

The Key Account Manager for Travel Kit will be responsible for managing and growing relationships with strategic brand partners, driving revenue growth, and ensuring exceptional partner experience within the travel accessories ecosystem. This role requires deep understanding of the travel industry, seasonal trends, and consumer behavior patterns in the travel segment.

Key Responsibilities

Strategic Account Management

• Manage and grow relationships with top-tier travel kit brands, luggage manufacturers, and travel accessory companies
• Develop and execute account-specific growth strategies aligned with brand objectives and marketplace goals
• Serve as primary point of contact for key accounts, ensuring high-touch relationship management
• Conduct regular business reviews with key partners to assess performance and identify growth opportunities
• Negotiate commercial terms, promotional agreements, and exclusive partnership deals
• Develop long-term strategic roadmaps for key account partnerships
• Manage account escalations and resolve complex business issues

Revenue Growth & Performance Management

• Drive GMV growth and market share expansion for key travel kit accounts
• Develop and implement promotional strategies including seasonal campaigns and travel-themed events
• Optimize product assortment and pricing strategies in collaboration with brand partners
• Monitor and analyze account performance metrics including sales, conversion rates, and customer satisfaction
• Identify and capitalize on cross-selling and upselling opportunities
• Coordinate with marketing teams on co-branded campaigns and promotional activities
• Manage inventory planning and demand forecasting for key accounts

Business Development & Partnership Expansion

• Identify and onboard new premium travel kit brands and manufacturers
• Develop exclusive product launches and limited edition collaborations
• Negotiate and secure exclusive distribution rights and first-to-market opportunities
• Explore new product categories within travel accessories segment
• Develop private label partnerships and co-branded product opportunities
• Coordinate with international teams for global brand partnerships
• Manage brand showcase events and trade show participations

Market Intelligence & Strategic Planning

• Conduct market research and competitive analysis within travel accessories segment
• Monitor travel industry trends, seasonal patterns, and consumer behavior shifts
• Analyze customer data and feedback to inform product development and merchandising strategies
• Provide insights on emerging travel trends and their impact on product demand
• Collaborate with category teams on assortment planning and gap analysis
• Develop category-specific content strategies and customer education initiatives
• Track and report on competitive pricing and promotional activities

Operational Excellence & Support

• Ensure smooth onboarding process for new key accounts
• Coordinate with operations teams for seamless product launches and promotions
• Manage catalog quality, product listings, and content optimization for key accounts
• Coordinate with supply chain teams for inventory management and logistics optimization
• Ensure compliance with marketplace policies and brand guidelines
• Manage returns, refunds, and quality issues for key account products
• Provide training and support to brand partners on marketplace best practices

Cross-Functional Collaboration

• Work closely with marketing teams on brand campaigns and promotional strategies
• Collaborate with category management teams on assortment planning and merchandising
• Coordinate with finance teams on commercial terms, payments, and reconciliation
• Partner with technology teams on platform enhancements and integration requirements
• Support customer service teams with brand-specific issues and escalations
• Collaborate with international teams on global brand coordination
• Work with legal teams on contract negotiations and compliance matters

Performance Analytics & Reporting

• Track and analyze key performance indicators for managed accounts
• Prepare regular reports and presentations for senior management
• Conduct deep-dive analysis on account performance and growth opportunities
• Monitor customer reviews, ratings, and feedback for key account products
• Analyze return rates, quality issues, and customer satisfaction metrics
• Develop dashboards and automated reporting systems
• Benchmark performance against industry standards and competitors

Required Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Marketing, or related field
• 4-6 years of experience in key account management, business development, or brand management
• Prior experience in travel, lifestyle, or consumer goods industries preferred
• Experience with e-commerce platforms and marketplace operations