Key Account Manager

Key Account Manager – Enterprise Onboarding & Revenue Delivery

not a hunting role

adopted, utilized, and scaled

concept selling abilities

Key Responsibilities

• Lead onboarding engagement for newly closed key accounts, ensuring timely go-live and value delivery.
• Identify, engage, and align with multiple business stakeholders (Sales Heads, HR, Enablement, CXOs) to understand their goals and ensure they see measurable outcomes.
• Drive conceptual value selling to show how each stakeholder group can leverage company to improve efficiency, performance, or decision-making.
• Be accountable for revenue realization from each assigned account—ensuring projected value translates into actual usage and retention.
• Push internal and external teams to unblock delays, navigate resistance, and maintain delivery momentum.
• Continuously monitor platform utilization, engagement, and account health metrics to identify gaps and drive corrective action.
• Identify opportunities for upselling and cross-selling within accounts once business value is established.
• Act as a strategic liaison between the customer and product team, channeling insights, feature requests, and improvement opportunities that can enhance long-term customer value.

Ideal Candidate Profile

• 4–8 years of experience in

  B2B tech/SaaS account management

  , onboarding, or enterprise success roles.
• Demonstrated experience managing

  complex, multi-stakeholder onboarding

  journeys for enterprise accounts.
• Strong

  concept selling and consultative communication

  skills—can articulate value to both business and operational stakeholders.
• Deep understanding of stakeholder mapping and the ability to

  customize impact narratives

  for each stakeholder function.
• Ability to drive

  change management

  , adoption, and utilization in large organizations.
• Excellent verbal and written communication with the ability to manage executive-level conversations confidently.