About Sales & Profit Driving Growth Through B2B Sales Excellence Sales & Profit is a specialized B2B Sales Performance Improvement Consulting firm committed to helping organizations across India enhance their sales outcomes. Our core offerings include: Sales Consulting – We assess existing sales processes, structures, and go-to-market strategies to identify gaps and craft actionable growth plans. Sales Enablement – We equip your sales teams with the training and methodologies needed to improve win rates and accelerate deal velocity. Sales Recruitment – We help you attract and onboard high-performing B2B sales talent who align with your industry, culture, and growth ambitions. With a pan-India presence and a sharp focus on B2B sales, we bring deep domain expertise and execution capability to every engagement. Position: Client Success & Growth Manager Location: Mumbai Reporting to: DGM – Sales Role Purpose Act as the operational “glue” between prospects, clients, consultants, and our internal delivery teams. You will (1) protect and grow existing accounts, (2) keep consulting projects on-track end-to-end, and (3) progress new-business leads towards closures -freeing leadership to focus on high-value selling and strategic initiatives. Total YOE : 1-4+ Years Must haves : Hunting & Farming new business, Field Sales, Inside Sales Work Location : Topiwala Center, Goregoan West, Mumbai. Immediate Joiners Preferred. Max 30 Days Should have worked in HR Tech/Staffing & Recruitment/B2B/Enterprise Sales Key Responsibilities • Serve as primary day-to-day contact for assigned clients and active prospects. • Work closely with the co-founder and Sales Consultants, accompany them in client meetings. • Schedule, document, and follow up on discovery/review calls. • Monitor delivery milestones; escalate risks early. • Upsell/cross-sell appropriate services based on evolving client needs. • Ensure Customer satisfaction is high and maintain the relationship as a win-win. • Build and maintain project plans (scope, timeline, resources, budget). • Coordinate calendars and deliverables across consultants, client stakeholders. • Ensure all artefacts (SOWs, presentations, reports) are delivered in the agreed format and on time. • Track hours vs. budget; generate weekly status reports. • Engage inbound Marketing Qualified Leads within 8 hours; run discovery to reach “Sales Accepted” stage. • Prospect into target accounts via LinkedIn, email, industry events; contribute min. 5 net-new SQLs/month. • Prepare tailored capability decks and proposals in partnership with consulting leads. • Maintain CRM hygiene—100 % of opportunities, tasks, and notes updated in real time. Core KPIs (indicative) Client success: Renewal/expansion revenue, NPS, CSAT Sales: SQLs generated, pipeline value created, proposal win rate Expected Skills & Qualifications: 1. Client management: able to build rapport with mid to senior customer stakeholders and keep multiple conversations moving. 2. Project coordination: receptivity to learn Gantt/Agile boards; strong follow-through and attention to detail. 3. Commercial acumen: qualifying needs, quantifying impact, and positioning value propositions. 4. Communication: crisp business writing, compelling presentation decks, and confident verbal English. Experience guideline: 1–4 years in client success, inside sales, pre-sales, or consulting coordination. However, outstanding early-career talent with demonstrable aptitude is welcome. Preferred / “Nice to Have” Exposure to B2B consultative or solution-selling environments Knowledge of sales-enablement or L&D services or consulting services. Working knowledge of marketing automation tools (HubSpot, Zoho, Marketo) Behavioral Competencies Ownership mentality: Treats client outcomes as important. Proactive communicator: surfaces risks early and proposes options, not problems. Growth and learning mindset continuously seek efficiencies and enjoys experimenting with outreach tactics. Pls visit our website for more details about our offerings: www.salesprofit.in Show more Show less
