Key Account Manager

We’re Hiring – Key Account Manager (KAM)

Location:

Company:

Key Account Manager (KAM)

Role Overview

KAM

Key Responsibilities

• Act as the

  single point of contact

  for assigned buyers.
• Handle

  costing, price negotiations, and claims

  with support from PPC & Procurement.
• Drive

  seasonal product roadmaps

  with buyers.
• Coordinate with internal Merchandising pods for T&A calendars and execution.
• Ensure

  all customer emails and requests are responded to within 24 hours

  .
• Present weekly updates to management on account status, risks, and opportunities.

KPIs

• OTIF ≥ 95% for your accounts.
• Margin adherence (as per costing approvals).
• Customer satisfaction & repeat business.
• Growth in business share from each account.

• Communication SLA:

  100% of customer mails acknowledged/responded to within

  24 hours

  .

What We’re Looking For

• 6–12 years in

  exports / textiles / apparel / home furnishing

  .
• Proven track record of

  managing international retail accounts

  .
• Strong in

  communication, negotiation, and relationship-building

  .
• Business acumen to balance customer satisfaction with profitability.
• Self-driven, detail-oriented, and able to lead cross-functional teams.

🚀 If you’re passionate about customer relationships, driving business growth, and want to be part of a scaling textile export business

👉 Apply on LinkedIn (Do not Call)