Key Account Manager

Job Description

 Spreading Brand awareness by educating clients/customers about our product/services as per SOPs.  Generating revenues by selling Add-Ons and VAS services to the clients and meeting activation targets.  Co-ordinating with central procurement team/vendors for tag and other item delivery.  Co-ordinate and follow up with different internal and external stakeholders for scheduling camp and to launch new product/services.  Extensive travelling all across city to meet the clients/customers and resolve queries and issues.  Taking new creative initiative for better brand visibility and penetration and app adoptions  Collaborate closely with the tech, Ops and other teams to deliver change in a coordinated way, aligned with business objectives.  Delivering presentations/training and demonstrations to clients and other stakeholders.  Exhibit in-depth knowledge of company, product, service or idea and create a buzz & excitement around all B.A activities  Training BA executives about new product/services and any amendments in the product/services/processes.  Employing interactive materials such as videos, charts, or slideshows for virtual/remote training and to share information about a product or service, when necessary.  Work with product team internally to give insights collected from the ground and help to shape them into product features  Designing new processes/optimizing the existing one to reduce the overall cost of BA process on site level  Identify target customers and come up with creative ways to reach ; engage them  Scheduling BA camp on sites which are on boarded in the system and assure that there would be no delay in doing BA camp.  Share regular report on customer feedbacks about product/services with management and other factors influencing client acquisition.  Assuring all the data related to customers/sites/BA camps should be collected and captured on time in our systems/trackers.  Monitor progress of BA campaigns using various metrics and submit reports of camp performance  Leads and manages a team of 5-10 BA executive and designing & tracking their KPIs/KRAs.  Assists in interviewing, hiring, orientation, and training of new team members.  Collaborate with managers in preparing BA budgets and monitoring expenses  Highly creative with ability to think out of box. Proven ability to implement brand and marketing strategies.  Identify opportunities for campaigns that will lead to an increase in brand/app adoption Desired Candidate’s Profile  Master degree from reputed Business School  Min. 3-year experience in brand management/activation/sales/business development  In depth experience of marketing communication, new launches, brand management, BTL activities.  Manage the launch process, ensuring all teams are on track to reach key milestones  Experience in early-stage start up environment and inherent hustle factor would be an advantage  Retail marketing experience with a B2C brand is highly preferred.