Key Account Manager

Job Summary:

We are looking for a dynamic and customer-focused Key Account Manager to drive volume achievement, ensure high customer retention, and manage both new client acquisition and existing customer relationships. This role combines account management with inbound customer support responsibilities, requiring strong communication and problem-solving skills.

Key Responsibilities:

• Achieve sales volume targets through strategic account management

• Retain and grow key customer accounts by building strong relationships

• Monitor customer movement and identify retention opportunities

• Drive new client acquisition and onboard them smoothly

• Handle inbound customer queries and close concerns within defined TAT

• Ensure high standards of process adherence and service quality

• Maintain accurate reports and dashboards using Excel

Skills & Requirements:

• Proven experience in Key Account Management and customer support

• Strong communication skills in Hindi, English, and either Marathi or Hyderabadi

• Excellent Excel skills for data analysis and reporting

• Ability to resolve issues effectively and within defined timelines

• Customer-centric mindset with a focus on relationship-building and retention

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have your Own Laptop?
• Experience in B2B Sales?

Experience:

• total work: 1 year (Preferred)

Work Location: In person