Job
Description
Role Overview: You will serve as the primary liaison between corporate clients and internal departments, ensuring clear and consistent communication. Your responsibilities will include managing the end-to-end account lifecycle, developing and maintaining detailed client account profiles, coordinating with various teams to ensure timely service delivery, identifying client needs, preparing account performance reports, addressing client concerns, and collaborating with sales and marketing teams to support business development initiatives. Key Responsibilities: - Manage end-to-end account lifecycle, including onboarding, service delivery, performance reviews, and renewal processes. - Develop and maintain detailed client account profiles, tracking key performance indicators, service levels, and contract terms. - Coordinate with operations, finance, and logistics teams to ensure timely and accurate delivery of services. - Identify client needs and recommend tailored solutions to improve service satisfaction and drive upsell opportunities. - Prepare and present regular account performance reports and strategic reviews to senior stakeholders. - Proactively address client concerns, resolve issues promptly, and implement corrective actions to maintain service excellence. - Collaborate with sales and marketing teams to support business development initiatives and new account acquisition. - Maintain strict confidentiality and compliance with data protection and corporate governance standards. - Utilize CRM tools to track interactions, manage workflows, and generate insights for continuous improvement. Qualifications Required: - Bachelor's degree in Business Administration, Management, or a related field. - 5 years of proven experience in corporate account management, client services, or administrative coordination within a corporate or professional services environment. - Strong organizational and multitasking abilities with a high level of attention to detail. - Excellent written and verbal communication skills, with the ability to build rapport with senior stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM platforms (e.g., Salesforce, Zoho, or similar). - Demonstrated ability to manage multiple accounts simultaneously while meeting deadlines and service level agreements. - Problem-solving mindset with the ability to think strategically and act decisively in fast-paced environments. - Knowledge of corporate administrative processes, contract management, and service delivery frameworks. - Willingness to travel within Delhi as required for client meetings and site visits. Role Overview: You will serve as the primary liaison between corporate clients and internal departments, ensuring clear and consistent communication. Your responsibilities will include managing the end-to-end account lifecycle, developing and maintaining detailed client account profiles, coordinating with various teams to ensure timely service delivery, identifying client needs, preparing account performance reports, addressing client concerns, and collaborating with sales and marketing teams to support business development initiatives. Key Responsibilities: - Manage end-to-end account lifecycle, including onboarding, service delivery, performance reviews, and renewal processes. - Develop and maintain detailed client account profiles, tracking key performance indicators, service levels, and contract terms. - Coordinate with operations, finance, and logistics teams to ensure timely and accurate delivery of services. - Identify client needs and recommend tailored solutions to improve service satisfaction and drive upsell opportunities. - Prepare and present regular account performance reports and strategic reviews to senior stakeholders. - Proactively address client concerns, resolve issues promptly, and implement corrective actions to maintain service excellence. - Collaborate with sales and marketing teams to support business development initiatives and new account acquisition. - Maintain strict confidentiality and compliance with data protection and corporate governance standards. - Utilize CRM tools to track interactions, manage workflows, and generate insights for continuous improvement. Qualifications Required: - Bachelor's degree in Business Administration, Management, or a related field. - 5 years of proven experience in corporate account management, client services, or administrative coordination within a corporate or professional services environment. - Strong organizational and multitasking abilities with a high level of attention to detail. - Excellent written and verbal communication skills, with the ability to build rapport with senior stakeholders. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM platforms (e.g., Salesforce, Zoho, or similar). - Demonstrated ability to manage multiple accounts simultaneously while meeting deadlines and servic
