Key Account Manager

Job Description

Key Responsibilities ● Serve as the primary point of contact for Quick commerce & food delivery customers (Zomato, Zepto, Bigbasket etc). ● Develop strategies to increase revenue and wallet share with customers by identifying opportunities for upselling and cross-selling BLive’s services. ● Monitor daily performance reports to track account health and key business metrics. ● Oversee invoicing and payout processes for accuracy and timeliness. ● Collaborate with Finance, Operations, and Supply teams to meet client needs and optimize task execution. ● Perform periodic reviews and planning session with the key accounts, resolving issues driving high Customer Satisfaction scores and aligning business forecast. ● Conduct regular client visits to strengthen relationships and address client needs. Qualifications ● Minimum of bachelor’s degree in Business, Sales, Marketing, or a related field. ● Minimum of 5 years of experience in Key account management or a similar role in the logistics industry. ● Proven success in managing and growing 3PL and B2B client relationships. ● Strong communication, negotiation, and relationship-building skills. ● Proficiency in CRM & MS Excel expected. ● Analytical skills to interpret performance data and provide actionable insights. ● Ability to work effectively with cross-functional teams. ● Excellent organizational skills and attention to detail. Preferred Qualifications ● Experience in the fleet operations, last mile delivery and logistics industry. ● Familiarity with account management processes. Show more Show less