Key Account Manager

Company Overview:

We are looking for the right person who can hold this position with maturity, energy, pro activeness.You are always looking for the best way to balance the needs of the business with sense of urgency & speed. Should be an excellent team player, ready to work under strict timelines and deliver quality output.

Position Overview:

Key Account Manager (KAM)

Key Responsibilities:

• Serve as the single point of contact for assigned key clients.
• Understand client hiring needs and workforce planning.
• Maintain high levels of client satisfaction and engagement.
• Collaborate with internal recruitment teams to fulfill open positions in a timely manner.
• Ensure smooth coordination between client stakeholders and delivery teams.
• Monitor candidate progress from submission to onboarding.
• Upsell staffing services, including permanent and C2H hiring, to existing accounts.
• Identify new business opportunities within assigned accounts.
• Track account performance and resolve client concerns proactively.
• Share regular status updates and performance reports with clients.
• Conduct review meetings with clients and internal teams.
• Maintain accurate documentation and follow-up records using CRM tools.

Required Skills & Qualifications:

• 3 -5 years of experience in

  account management/client servicing

  in the staffing or recruitment industry
• Good understanding of

  C2H and permanent hiring models

• Strong interpersonal, coordination, and client-handling skills
• Ability to work independently with attention to detail and timelines
• Proficiency in Excel, MS Office, and ATS/CRM platforms
• Excellent written and verbal communication

Educational Qualification:

• Bachelor’s degree (MBA in HR/Operations is a plus)

Compensation & Benefits:

• Competitive salary
• Performance-based incentives
• Flexible work environment
• Career advancement opportunities in a fast-growing company