Key Account Manager

We are looking for a client-focused and performance-driven Key Account Manager (KAM) to manage and grow key client relationships in the C2H and permanent hiring domain. This role requires a strong understanding of both client expectations and recruitment delivery , acting as a bridge between clients and internal teams to ensure consistent success and service quality. Key Responsibilities: Client Relationship Management: Serve as the single point of contact for assigned key clients. Understand client hiring needs and workforce planning. Maintain high levels of client satisfaction and engagement. Delivery Oversight: Collaborate with internal recruitment teams to fulfill open positions in a timely manner. Ensure smooth coordination between client stakeholders and delivery teams. Monitor candidate progress from submission to onboarding. Account Growth & Retention: Upsell staffing services, including permanent and C2H hiring, to existing accounts. Identify new business opportunities within assigned accounts. Track account performance and resolve client concerns proactively. Reporting & Communication: Share regular status updates and performance reports with clients. Conduct review meetings with clients and internal teams. Maintain accurate documentation and follow-up records using CRM tools. Required Skills & Qualifications: 3+ years of experience in account management/client servicing in the staffing or recruitment industry Good understanding of C2H and permanent hiring models Strong interpersonal, coordination, and client-handling skills Ability to work independently with attention to detail and timelines Proficiency in Excel, MS Office, and ATS/CRM platforms Excellent written and verbal communication Show more Show less