Key Account Manager-BFSI

Who we are and what do we do

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 11 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

We got listed targeting SME IPO in Aug – 2021 on the NSE Emerge platform with a market cap of 4000 Cr (as of Dec’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do

As a Key Account manager, your role is aligned with client relationships and revenue growth with the company’s overall vision. You will handle our esteemed banking client and will invest in strengthening existing client relationships and build strong brand value for NPST. This role will nurture and maintain strong client relationship and will ensure new business opportunities in bank and farming the account for higher ROI by developing long-term relationships with customers and overseeing sales requirement with new opportunities. You will be handling respective sales requirement, pitching to prospective clients, executing new leads, achieving sales numbers and generating revenue. As an Account manager, you should work towards exiting customers satisfaction by understanding the requirement, changes or any new requests. Shall be actively handling their queries in a timely manner and aspire to deliver a positive customer experience. One should be able to grow the business by building successful, long-term client relationships and will aim to maximize the profitability from the Account.

Job responsibilities:

• Generating new business opportunities: In the account by using existing and potential customer networks. Executing sales cycle from fresh leads to closure. Pitch, present and represent the products and services of the organisation to new leads and existing clients.
• Stakeholder Management: Mapping key stakeholders in the account to increase NPST visibility and strengthen our portfolio
• Strengthening Customer Relationships and Increase Customer Happiness Index
• Managing a portfolio of accounts to achieve long-term success. Provide exceptional and high touch customer service, including escalation and coordination of support issues as needed.
• Driving Revenue and Profitability: Generate revenue and achieve targets by identifying upsell, cross-sell, and renewal opportunities within existing accounts. These drives recurring revenue and increases customer lifetime value, directly contributing to the financial goals and strategic vision of the company. Supervise account representatives to ensure sales increase.
• Conducting QBR and W: Payment follow-ups, SLA adherence, Project Co - ordination with multiple internal and external teams, Account growth plan, Customer retention, Health dashboard, Track implementation schedule
• Voice of the Customer: They provide vital feedback from clients to internal team products, operations, and marketing, helping to refine offerings and ensure the company remains customer-centric, which is often at the core of a company's mission and values. Resolve conflicts and provide solutions to customers in a timely manner.
• Enhancing Brand Reputation: Delivering exceptional service and maintaining high client satisfaction by establishing us as a trusted partner in the market. This reputation supports brand credibility and long-term positioning aligned with the company’s vision.
• Supporting Strategic Growth: Handling prime accounts & leading to new market opportunities or industry influence.
• Ensuring Operational Alignment: Collaborating with sales, marketing, and product teams, Account Managers ensure that client needs are understood and met, which helps align operational efforts with strategic goals, driving the business toward its vision.
• Reports & Escalation Matrix - Track and analyze account performance metrics to recommend improvements. Timely report & escalation matrix submission to understand the loopholes in the system and raise the alarm for quick fix. Monitor sales metrics and suggest actions to improve sales performance and identify opportunities for growth.

What are we looking for:

• The candidate should have proven similar experience in handling Sales and Key Account Management in the Fintech industry segment
• Ability to Communicate Client Needs with Staff, Talent for Influencing Client Management, Ability to Manage Multiple Projects and Relationships Simultaneously, Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills.
• Carry Client-focused mindset, emotional intelligence, conflict resolution and Project Management skill
• Business acumen with a problem-solving attitude.
• Should have a good understanding of the market, with strong market client contacts and proven experience.
• Strong knowledge of IT & Fintech service offerings including regulatory changes, digital initiatives, enterprise application services, cloud & IT infrastructure management, custom application services.
• Entrepreneurial skills, ability to observe, innovate and own your work.
• Detail-oriented and organized with strong time management skills.
• Performance driven with timeline delivery.
• Influencing skills and the ability to create positive working relationships with team members at all levels.
• Excellent communication and interpersonal skills.
• Collaborative approach and work with perfection as a group effort to achieve organization goal.

Education Qualification - - Bachelor's degree (Computer Science, B.Tech) or any other

Relevant Experience - 6 to 8 years

Industry - IT/Software/BFSI/ Banking /Fintech

Work arrangement – Client location (Alternate Saturdays off)

Location – Mumbai

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate ‘We Care’.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.