Job
Description
POSITION OBJECTIVES As a Salesforce Consultant you will work within and aid with the management of several Salesforce related Projects. The projects encompass a range of technology-enabled business and process transformation initiatives and delivery of a major Salesforce capability uplift. Your expertise will be essential in analyzing both current and innovative business processes, as well as in defining the strategy for transforming the business. This role will work with the business in terms of interpreting and documenting change requests, designing solutions to business problems, contributing to/leading agile practices, providing third level support/SME knowledge, and supporting solution testing and implementation. Roles & Responsibilities Consulting Manage the timely delivery of projects through developing project plans and monitoring progress against them Effectively communicate status updates to the stakeholders regarding progress Meet with clients and get an understanding of their existing processes Determine and document client requirements for new solutions Provide guidance to clients on best practices Contribute to the design of solutions, including adherence to best practices Interface with senior management, business and technology teams to drive the adoption of solutions that we have implemented Demonstrate high understanding of potential functional design issues by suggesting alternatives and providing recommendations Engage with clients to understand their business needs, challenges, and objectives Conduct workshops and interviews to gather requirements for Salesforce implementations or enhancements Assist in designing Salesforce solutions that meet client requirements, leveraging standard Salesforce functionality and customization options Business Development/Leadership/Strategy Assist with the development and delivery of proposals, demonstrations and presentations for new client opportunities Build relationships with existing clients and use your understanding of their business to identify further opportunities for consulting Contribute to the teams’ process improvements initiatives and strategy Promote and encourage innovation within the team Be involved in the ongoing development of the strategy for Cloud Solutions service line including the identification of current and emerging trends and potential new service offerings Technical/Configuration/Client Support Respond to client support questions and requests via phone and email in relation to solutions that have been implemented Provide technical guidance Configure Salesforce to align with client needs, including setting up objects, fields, workflows, process automations and other features. Additionally, developing custom solutions using declarative tools such as Flow and other development tools when necessary Create and maintain documentation for solutions, including requirements documents, design specifications, user guides, and training materials Perform thorough testing of Salesforce configurations, customizations, and integrations to ensure quality and reliability Risk & Compliance Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant Report all identified risks and breaches Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team Report all workplace hazards and incidents KEY PERFORMANCE INDICATORS Agreed upon through the performance measurement process with the Salesforce Consulting Director SPECIAL CONDITIONS Ordinary full-time hours: 37.5 hours per week between 8am – 6pm On occasion some out of hours work may be required – please note unpaid overtime may also be required on occasions SELECTION CRITERIA Skills/Knowledge/Experience Excellent written and verbal communication skills Strong interpersonal skills and problem-solving skills Extremely organised and detail oriented Ability to engage and manage internal client expectations Manage competing deadlines, multiple projects simultaneously and conflicting priorities Ability to grasp and apply new concepts Strong knowledge of the Salesforce platform Skills in solution scoping and design - requirements gathering, gap analysis and future-state design Functional specialisation and certifications in specific Salesforce modules Experience in one or more of Sales Cloud, Service Cloud, Marketing Cloud, Consumer Goods Cloud, Health Cloud, Net Zero Cloud or Public Sector Solutions Knowledge of software development lifecycle, and key Salesforce development tools and technologies Experience in delivering solutions as part of a Salesforce Partner, or within in-house support or project team Who We Are: As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes. ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status. Thank you for your interest in ERM. Show more Show less
